Granite Worx

Granite Worx (Calgary) installed quartz in our newly renovated kitchen. First note, if you go to Lowes or Rona for your countertop, you will still end up at Granite Worx.

The final product has just barely met our expectations, and the experience as a whole was the most disappointing thing in our entire kitchen renovation. Specifically, I found the Production Manager difficult to deal with; having to defend myself and our concerns rather than being reassure they were legitimate.

Pre-install, we got a call thanksgiving Saturday that the product we paid for (and Granite Worx had already been to our house to template for), was out of stock. In order to still have our original install date the following week, and keeping in mind we had no sink or counter at the time, we rescheduled our Thanksgiving Saturday plans to run around Calgary trying to find another product we liked. We found one and relayed the message back to Granite Worx. The following Tuesday I personally had to call Granite Worx myself (no they did not call me) to find out that they were able to “Squeeze” (their words) our order into the original product after all. We received not a single apology from Granite Worx after ruining my family’s Thanksgiving Saturday.

Following the install I had to battle the production manager over a few concerns we had. In the end, they sent a tech out to resolve most of the concerns and I am only left with one odd colored spot I can live with (more a Caesarstone manufacturing defect) and a small dip/gouge in the bottom end of our countertop that hopefully only I will be able to notice.

I would not recommend this place based mainly on the lack of customer respect and the unnecessary stress. Again, be careful because they hold the Rona and Lowes contracts in Calgary. There are plenty of other great Quartz installers in Calgary whom provided me reasonable quotes and I am certain would value you and your time more respectfully. Adding new countertops to your home should go a lot smoother than our experience with Granite Worx.

I ordered granite tops from GRANITE WORX, they did not deliver what they promised. the cut out for the sink was done on site, first of all they damaged the sink flange, so after months they came back with a new sink, the plumber they supplied over tightened the fittings and they cracked, therefore leaked, thankfully i had basins under the sink so i had to get another plumber out to replace the fittings. the next problem is still on going the cut out for the sink was not properly done and as it turns out the granite that i was promised to be the best turns out to chip very easily, therefore any little tap on the edge and it chips, they still need to come back and fill and seal the entire cut out. it is now over 2 years and i'm still waiting

We love our countertops from Granite Worx. The showroom was beautifully set up, the yard beautifully stocked & the staff was very helpful when we went in for our consultation. They helped us to pick out the best granite for us; the best colour to compliment the rest of our finishes, the best corner/edge profile (mostly flat for a modern look, but slightly curved incase little heads bump into it.)
I would recommend Granite Worx to anyone looking to get a high quality, beautiful product with very knowledgeable & professional staff & installers.