Mersey Heating And Air Conditioning

I have used Mersey in the past but will NOT be using them again in the future. The tech came out for a regularly scheduled appt. arriving after the time frame with no apology or explanation and he was only there less than 30 min. All he did was vacuum the furnace and check the flame sensor then recommended we replace it at a cost of appr. $159 then tried to upsell us another service call. TSK TSk Mersey ever since you became part of the American program the service has been terrible.

Horrible...had a very expensive, and later found out very poor job of cleaning both the air conditioner and furnace...my preventative maintenance turned into a costly mistake.

They came, spent two hours doing who knows what, because my next service guy showed me the inside of my filthy furnace.

This was not the problem. After they left, I realized that the A\C was now leaking all over my basement floor. Called them back, they said my drain pan was leaking...they fixed that. (Never leaked before) Only after they has let it leak all over the relay board in the furnace...ruining it. Then they broke the external hose from the unit...telling me that it would cost $200 to repair...to repair something that THEY BROKE!
They sent a guy who cold not speak english..he cut out the part of the hose that leaked, using a connector, and now the hose blocks access to the back of the furnace. He made me sign something to say I would never call about this problem again..he wouldn't leave unless I signed. I didn't know at that point that the leak that they had caused ruined my relay box. Now, furnace clunks unbearably loudly every time the relay activates...$700 relay box...all this for a CLEANING that wasn't even done properly...stay AWAY FROM THESE PEOPLE

We got taken to the cleaners by Mersey. We were having work done to the outside of our home and needed to temporarily move the A/C. We called them to get a quote and were told it was $125 to disconnect and move it. We called a 2nd time to set up the appointment and were told it would be $99. The night before the appointment they left us a message telling us it would be $350. We tried desperately to reach someone, but alas no one was available to help us. We called their 24 hour call centre over and over again and they told us they left messages for our local office, but no one got back to us. The worker showed up and told us the price was $350 and he had no way to contact anyone about it .So in this day and age of high tech communications, he could not pick up the phone and call his boss or dispatcher or anyone. Interesting how he had a portable credit card machine with him. Because the other work was starting we had to pay that ridiculous price. We called to complain and they said that they can charge us whatever they want. That may be true, but they are not operating ethically and won't get another cent from us.

Furnace igniter broke in the middle of winter so had to scramble to get someone in on a Sunday. Called a couple of places and Service Experts was able to find someone to come in on the same day!
The guy came in, checked the furnace, determined the igniter problem and had it replaced. The part costs $20 but the entire service bumped it to around $300. Don't mind it since they were able to fix it especially with a newborn in the house.

Toronto we are freezing 16-17 when our thermostat says 24. Please we need help. Service Experts installed a brand new furnace but are not able to provide proper heat or pass inspection. Enbridge failed the installation and inspection because it is incorrect boiler or flue size. We are now in the process of finding a new contractor that is able to correct this problem. Weeks of frustration. Much more to follow...

Sorry about the late reply, but our AC was great all summer! Very courteous and knowledgeable rep came initially and explained our options. Installers were quick, and the electrical inspector from OPA pointed out details that proved the job was done right. Had a snag with the cover not being the right size, but a few weeks later someone came with it.

I always research companies on Homestars but unfortunately did not do that this time when my furnace stopped working. I found Service experts online as they service Lennox furnaces. The customer service for this company is atrocious. When the technician finally arrived to diagnose the problem he was on the phone with his office trying to figure out how to diagnose it and was told over speaker phone that he was using the wrong tool and had the right tool on the wrong setting. He was also told to follow the directions. He then told me that he was going to do it "his way". This does not give a customer a very confident feeling in the technicians ability. He then left the furnace in pieces on the basement floor as he had to have the part ordered and return the following day. When I contacted the company about when they would return as I had no heat, I was put on hold for 25 minutes and then cut off or hung up on. The furnace was eventually fixed the next day and the technician was 2 hours late. The furnace now makes a humming noise and the technician stated I needed the control board replaced. The furnace is 2.5 years old.

I have spoken to 2 people regarding this company and neither had positive things to say regarding this companies customer service or technicians. I have used Homestars on four separate occasions when hiring contractors and have always been happy with the people I've hired based on their ratings. Service Experts have a mediocre rating and I now know why from my own experience. There are many HVAC companies out there and many with exceptional ratings. Next time I will choose one of them. I learned the hard way.

I called to have a technician go to a tenant's apartment to check on a water heater that was shutting itself off and leaving her with cold water. A technician came by and advised that we would need to replace the heater on the unit. I received a call back advising me of the cost and whether I would like to go ahead with it. I agreed and they were to contact my tenant to do the repair. 10 days later my tenant emails me to ask me when the repair will be done. I called Service Experts and they contacted the parts department but then came back on the line to inform me that everyone at the parts department had left early for the day. I was told they would call me back first thing in the morning. I did not hear anything back, so called them back at 11am. I was put on hold for quite some time and then finally spoke to someone who said the part would arrive tomorrow or the next day.

I suggested a name change as 'service experts' just doesn't seem fitting.

Got a Lennox from Mersey. Part of the deal was to have a switch on the continuous fan. They didn't install the switch. After I complained, they came back to install the switch. After almost two hours he couldn't get it to work. He said he would have to come back. The second time he came it still took him another couple of hours to get it to finally work. I later noticed my electronic air filter was malfunctioning (no spark and smells). I checked it and the voltage was too low so I called Mersey again. The guy checked the wiring and said that this furnace wasn't supposed to have a continuous fan switch. Then I showed him the Lennox manual showing how to install it. He then ordered the right switch and had to come back to install it. Recently placed a call when the furnace failed to start on a cold day. They came in and charged me $800 for a new ignition. Within a few months the ignition started malfunctioning, they now say I need a new furnace. I'll never deal with these guys again. They don't seem to know their products.

A year and a half ago our 27 year old Lennox furnace and 20 year old Lennox AC unit needed replacement. We were so happy with the performance of these units in the past that we decided to contact Mersey Heating as one of our estimates. John Trempe, the sales guy, we very professional, showed us various options and never pressured. The installation team was quick, clean and polite and our new Lennox furnace and AC units were installed in a day. Over the last two winters our heating/cooling costs have been half of what they used to be. Thanks Mersery, this review is long overdue but you did a great job!