Mr Swirl The Friendly Plumber

Formerly Mr Swirl Plumbing & Drain Cleaning Inc
Drain Services
Maple Ridge BC V2X 0Y9
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Drain Services
Mr Swirl The Friendly Plumber
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Reviews for Mr Swirl The Friendly Plumber

Average customer rating:
8.3 10 (320 reviews)

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Denise Perry in Surrey
Denise Perry in Surrey
1 review Surrey, BC
9/10

clogged drain that was backing up tub

Daniel came out immediately and determined the cause of the problem. My schedule was pretty tight, so he elected to start his day early in order to resolve my issue.

Approximate cost of services:
$625.00
1 of 1 people found this review helpful.
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Company Response

Denise, thank you for taking the time to write us a review. We are glad we could help with your plumbing issues. We understand that these things can be a headache and we strive to serve our customers better, even if that does mean starting our day a little earlier.

Emily Ripley in Abbotsford
Emily Ripley in Abbotsford
1 review ABBOTSFORD, BC
8/10

Installed new toilet

Mr. Swirl came and installed a new toiler in my bathroom this afternoon. They were very quick and efficient, courterous and we were very impressed. I would highly recommend this company to my friend.s

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Emily, thank you for your HomeStars review. We hope your toilet is working properly and glad you are happy with the service you received from Mr. Swirl.

Wendy McMaster in CHILLIWACK
Wendy McMaster in CHILLIWACK
1 review CHILLIWACK, BC
10/10

Replace Shower parts in Truck stop

I run an truck stop and found that Mr Swirl was very fast at getting the repairs I needed done quickly . Daniel was very proffessional and I love the look of the new shower fixtures!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, Wendy. We are pleased to hear you are happy with the service Daniel provided you, and that you love the look of your new shower fixtures. We look forward to serving you again in the future.

Anne in West vancouver
Anne in West vancouver
1 review WEST VANCOUVER, BC
10/10

Replace hot water tank with tankless system and garborator removal

We have used Mr.Swirl twice and have been shocked by their amazing service, professionalism and work product. I say shocked because this level of service is hard to come by these days. From the dispatcher taking the call to the pros and the product, everything exceeded my expectation. That is rare.

Our hot water heater was leaking badly and clearly needed replacing. We researched our options and decided to go with a tankless water system to save space and energy. Quoted price ranges were 3000 - 6000 but not all shops had the expertise or the ability to do this within a few days. We chose Mr. Swirl because we had been happy before with Daniel's work on our garborator.

Adam and Chris showed up and did a fantastic job which obviously entailed ensuring proper installment of this sophisticated system but also getting the gas lines correct and considering our requirements for a future reno to the house. The job took about 6 hours and Adam came back the next day to make sure the vent through the roof was a perfect fit with proper capping. They upheld their estimate and we couldn't be happier with the workmanship. I feel that I can call them if I ever have questions in the future and I will recommend them to friends, family, and the insurance company I work for.

As a side note regarding those reviews commenting on cost: Mr. Swirl always provides an estimate - there are no surprises. You should go out and compare prices/terms and do your research as a consumer. There probably is a cheaper option and that is within your control to find or not.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Anne, we appreciate your review and thank you for taking the time to provide us with your feedback. Mr. Swirl strives to provide our customers with exceptional customer service from the first phone call to getting the job done in a professional and timely manner; even after the job is finished with our guarantee. We always quote our customers a price up front instead of charging by the hour, that way there are no surprises; and our prices always include dependable, fast and friendly service.

We look forward to serving your plumbing and drainage needs in the future. And please contact us if you have any questions or concerns.

Helen in Port coquitlam
Helen in Port coquitlam
1 review PORT COQUITLAM, BC
8/10

Hotwater tank repair

My hot water tank needed repairing and 2 separate technicians were involved. Both were polite, patient, efficient, and professional. They explained what the problem was and then got the job done in a timely manner. I was very pleased with the service provided. Thanks Brendan and Daniel.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Helen, thank you for you review. We are happy to hear you had a positive experience with Mr. Swirl and our technicians Brenden and Daniel. We strive to bring you customer service that is fast, clean, dependable and friendly.

mike blok in Burnaby
mike blok in Burnaby
1 review Burnaby, BC
10/10

installation of a new garborater

Daniel Dunsford came to our home to replace our garborater. He was very friendly and professional. Daniel explained what he was going to do, then gave us a quote for labor and the price of the new unit before he began installation. He did his work quickly, and didn't make any mess. He explained the warranty, and then suggested the natural drain cleaner to keep our new garborater clean, which we really appreciated, and also purchased. After he was done, Daniel took us to your website and showed us how to enter the dinner for two contest, then gave us his business card, and said good bye. We will recommend Mr. Swirl, and Daniel in particular, to our family and friends.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Mr. Blok, thank you for taking the time to write a review. We are pleased to hear you are happy with Daniel and your Mr. Swirl experience. We look forward to serving you (and your family and friends) in the future. Enjoy your new garburator and remember to use Mr. Swirl's natural drain cleaner to ensure your drains and pipes are free flowing.

Joey in Surrey
Joey in Surrey
1 review Surrey, BC
6/10

replaced thermal coupler on hot water tank

Thanks to Brenden, service tech for Mr. Swirl, who arrived to asses the problem with our hot water tank (no hot water - we discovered that the pilot light had gone out, and we were unable to re-light it ourselves). His manner was friendly and calm, and shortly after his service call we had hot water again, so in that way it was most successful! He also offered clear information about standard warranties on hot water tanks, which proved to be helpful in moving ahead quickly with the repair. Timeliness left a little to be desired, in that my understanding was that he would arrive around 2:00 pm, and it was not until about 2:30 that the office called to let me know he would arrive 'within the hour' - which he did. Additionally, I believe that the nature of the problem and what we had done so far had been explained during the intial call to book the service, however when he arrived he seemed to have no knowledge of that information. My conclusion from this is that some communication improvements between the service tech(s?) and the office handling the bookings would be a good next step for this company. Re: cost - I have no idea if it was good value for the money; we needed the work done and that was what it cost and we paid it. I'm fine with that. Very happy to have hot water again!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Joey, thank you for taking the time to write an honest review. We are happy to hear you were happy with the customer service Brenden provided you, and that you have hot water again! We appreciate your support and suggestions to help us understand our customer needs and grow into a better company.

arturo ogalesco in Vancouver
arturo ogalesco in Vancouver
1 review VANCOUVER, BC
10/10

replaced 2 thermostat and 2 elements

daniel came in and did the job perfectly,he is a good technician and i feel comfortable with him. and i would not hesetate to recommend this compony to my friends and family

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, Arturo. We are pleased to hear you were happy with your Mr. Swirl experience and would recommend us.

Sylvia Keye in Abbotsford
Sylvia Keye in Abbotsford
1 review Abbotsford, BC
10/10

Delivering and installing a toilet, bathroom sink and a faucet, and removing the old ones.

I am more than happy with the prompt service I received from your company. The plumbers, Shawn and Jay, were pleasant and polite. They worked very professionally and performed a sterling job. I would not hesitate to recommend your company to anybody.

Approximate cost of services:
$731.31
1 of 1 people found this review helpful.
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Company Response

Thank you for your review Sylvia. We are happy to hear your experience with Shawn and Jason was an enjoyable one. We look forward to helping you, and your friends or family, in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Swirl The Friendly Plumber

Since 1999, Mr. Swirl The Friendly Plumber offers fast, friendly plumbing repairs, maintenance and installation for all your plumbing and drainage needs. Our expert plumbing technicians work 24/ 7 throughout Vancouver and across the Lower Mainland. You can trust our expert plumbers with all your plumbing and drainage needs. We ...
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