Reliance The Furnace Company Edmonton

Reliance quoted, and delivered exactly what they promised. The weather as well as the project were not exactly as the installers (Aaron and Nolan) expected however that didn't stop them from being professional, and pleasent the entire time. Aaron and Nolan were punctual, very clean and considerate of my home, and open to all my questions. Infact part way through the installation I pulled up in my truck with bundles of insulation for the basement, and one of the installers stopped what he was doing and started hauling bundles for me...talk about customer service. In summary, the installation was precise, clean, accurately installed, without any discrepancy to the initial quote. Reliance does set a standard to be followed in the industry!

Mark, Dave, Tyler & Mark installed our AC unit today. They were very professional, personable and knowledgeable. They explained to my husband what they were going to do, answered questions and did a great job. Thanks so much!!

Ross and Jamie B. spent a few hours installing 2 new furnaces for us on October 17 and 18. Great fellows, they kept us informed along the way, very respectful, professional and knowledgeable technicians. The utility room looks awesome, nice, tidy and clean (just like the photo gallery). I look forward in doing business with them again in the near future on my rental property. Great service from the start with the Sales department - Chris M, Caitlyn in finance and all the technicians who were on site including the electricians. Thank you for a job well done!

I called Reliance to book a service call as neither my home or garage furnace were working and I have never been so impressed with a company's level of service in my life!
The receptionist who answered the phone was very helpful and gave me a checklist of options to try prior to booking the appointment which was appreciated very much!
The technician, Jeff Rose, who came to my home was simply amazing. His knowlege and expertise was extraordinary to say the least. He truly is a master at his craft!
Jeff took one look at the Lennox furnace in my basement and announced that he thought he knew what the problem might be. He cleaned out a small tube the gas flows through and voila, the furnace was running again!
He then looked at the Reznor gas furnace mounted on the ceiling of my garage and again immediately diagnosed the problem. There was a reset button on top of the unit that I was unaware of and had to be accessed by standing on a step ladder but Jeff knew it was there and after resetting the furnace it fired up immediately.
Given that I know very little about furnaces and could have easily been charged for unecessary and costly repairs, I feel fortunate to have chosen Reliable and that Jeff and the receptionist who booked my call were so honest, helpful and professional. How refreshing it was to have had such a positive experience with a company!
I would recommend Reliable highly to everyone I know!

Thank you Jimmy and Jordan for doing a wonderful job installing the furnace and water tank at our home on October 3, 2012. You were very professional, friendly and your work skills were impeccable. Thank you once again! Lech

Impressive service.Mark and Shawn kept me informed as they efficiently, as a team went to work to remove old hardware and install a new Lennox furnace. I felt like I had made a good choice on the company I had chosen. I'd like to thank them on a job well done. We feel we made a good investment in quality on all levels.

I just had a Lennox Energy Efficient furnace installed this weekend by Reliance The Furnace Company. Thank you Dave for sharing your knowledge and providing furnace options available for purchase and ensuring everything required to complete the job was included in the quoted price. The Technicians, Nolan and Aaron were efficient, knowledgeable, helpful, very customer oriented, and, went over all necessary operations with me before leaving. Thank you for a job well done and leaving a very clean site. I certainly would not hesitate to contact Reliance The Furnace Company in the future.

On February 7, 2012 I had Jamie and his crew from reliance The Furnace Company replace my aging furnace with a brand new high efficiency Lennox model.

Jamie was also the one who had previously done the in home estimate and had explained what needed to be done to bring everythign up to today's building codes and ensured that everything needed was included in the estimate.

On instalation day, Jamie showed up on time, put down runners everywhere he and his crew worked to protect my floors and worked solidly until about 6:30 pm that night to get the job done and cleaned up in one day. The instalation included some extra's such as instaling a chimeny liner and capping the chimeny even though the chimmeny was only used for the hot water tank which had nothing to do with the furnance install and should have been done by the other local company that had replaced the hot water tank back in April 2012.

The work done by Jamie and crew passed the city's inspection with no problems.

Overall I had an excellent, no surprises, exprience with Reliance The Furnace Company and would absolutley recommend them to anyone looking to have their furnace replaced.

Ross and Jamie installed this whole system over 2 days. I watched and asked questions as they worked, they were helpful, knowledgable and fun to deal with. The work is excellent and so is their work ethic. Ask for these two installer, you won't be dissappointed. Awesome job.

I purchased two (2) furnaces from Costco last Spring. Brent and Bryce installed them. They were very pleasant, efficient and professional. It was a two (2) day job and they had to do duct work as well as run the pipes for the condensate and installed a new hot water tank. The work was very clean and well done. We were very happy with the furnaces and the hot water tank. Then, in July the basement flooded. After much ado, I finally convinced the insurance company to allow me to purchase the same furnaces with the same warranties from Costco again. Because they still had all the information on file from the spring, no preliminary work needed to be done and the furnaces were ordered (from Costco) and installation was done within the week, with Reliance The Furnace Company doing all the work (thanks Sheryll). This time the installers were Mark I. and Mark S. They were just as pleasant, efficient and professional as Brent and Bryce. I must say that I will definitely be recommending this company to others, whether they are Costco customers or not.