Am Group Heating & Cooling Ltd / The Fireplace Club

I want to store to check out the electric fireplace, they have a very good display of napoleon models with various options. I brought it for my condo and got a good deal.

Al and his team were very knowledgeable and service was excellent! My chimney was tricky to work with but they were able to put in the liner and install the insert. Installation team was super nice and they cleaned up after themselves too. We love our new fireplace!

We have a wood burning fireplace which we have used happily for years but decided that we would prefer the convenience of a gas unit. I spoke to Lee-Anne at the Fireplace Club and with her help decided on a unit which would suit our needs. She placed the order and within a week the unit was installed. The installers were professional, courteous and efficient. A small issue developed which required a return visit and the matter was rectified within 24 hours. We are completely happy with the outcome and would not hesitate recommending their services.

Great looking log set. Al at the store was very helpful. After the purchase, he followed up quickly with date and time of installation. The two installation techs were on time, very organized and the installation was completed in an hour. I'm a very happy in-front-of-the-fireplace sitter.

I would highly recommend. It was so nice dealing with them they showed up when they said they were going to show and got the job done without making any mess

Wonderful company to deal with. Very straight forward. We had a stubborn chimney that most other companies could not do anything about. The fireplace club took it on full force and we couldn’t be happier with the result. Shawn was great and the installers were very nice and courteous and did an excellent job. Will definitely use this company again.

The Technician was very courteous and knowledgeable

He performed the servicing job meticulously and carefully and cleaned up the work site after he was done

Will definitely call him again next time. All batteries were also replaced

The important thing about AM is that they have a back office. This makes a huge difference when you need to make changes to scheduling and servicing.

While there was not too much to be done: a simple checkup of my Napoleon fireplace, their rep was friendly, knowledgable and prompt. I will be using their service again.

Shawn knew exactly the requirements for my older home with original equipment. His understanding and insight, of course, was paramount, but his friendly, professional manner gave me no hesitation in dealing with AM Group.
The system was installed by Kam and his assistant who were also very professional and tireless in their work. Kam had to work around existing structures to install the new product; figured out, with what struck me as amazing precision, the requirements; and, with a work ethic that I have seldom seen put it all in a day's work. AM Group is even better than 10 stars...very impressed.

Very knowledgeable professional and careful. Friendly. Helpful. Efficient. As promised. Helpful advice. Quick response to inquiries.