Guru Plumbing Heating & Cooling

Our hot water was broken. My brother called a bunch of companies to come and fix it. No one was available until next week. They also asked him a ton of questions about what type of hot water tank or boiler we had at the house among other questions we didn't know the answer to. I called Guru Plumbing and Jim called me back right away. I sent him photos of our water tank and he immediately said he would come today. Within 30 minutes, he arrived at the house and fixed our hot water issue after 10 minutes. He informed us we had to have other services done - that we should book again. After his excellent customer service, we will book again with this company. I recommend them 100% for your plumbing issues. Thank you so much for coming on such short notice. I really appreciate it.

I called the technician yesterday around 7:30am to fix the furnance. He said he would call me at 10-11am but no any news until I called him around 12 asking him when he is able to come. He is very rude on the phone, yelling at me and don't want to provide me the estimate service time. He said he would called me when he is about to come. After 2-3 hours, I had to check with him and he got upset again. He finally came around late afternoon. The furnance hasn't been fixed because he doesn't have pressure swith and needs to order it tomorrow.
The worst part is he told me today the motor needs to be replaced too. I told him he came to replace the motor 2 years ago. He denied but the receipt shows he charged me $1139.25 ($1085 motor plus service fee).

Boiler was not fixed,। Same like in the bigning he do not know what he was doing, BUU,

Great service and fair prices. They arrived ontime, were knowledgeable and fast food I’ll definitely use them in the future

I had an AC unit installed. 13 months to the day it stopped working. I called, made an appointment. The day prior to the appointment they called to confirm, on the day of the appointment they called and pushed the appointment 1 hour, no problem. I called them 40 minutes before the appointment to ask a question. They now have to push it to 4 hours later, I couldn't do that as I had prior arrangements. I tried to call Raj and he will not answer any calls or messages. I now can't even book a new appointment.
If Raj will call me back I will gladly update this review. As for now, I would strongly recommend that noone use this company if they can't call you back or service the work they do.

Guru has since fixed my AC free of charge.

Firstly it is not in my nature to write bad reviews...I usually walk away from bad experiences however I don't want this company to mis-represent themselves and take advantage of other future clients.
I have known Raj for years now and have trusted him and his dad to assist me with my plumbing needs and have also referred his services to other clients of mine including friends and family. To make a long story short, Raj and his company have charged me for services or repairs however not disclosing to me that items that have been fixed are covered under warranty therefore as a client I should only be charged for the labor. Instead they collect money from the warranty and also charge the client. Raj has also visited my home to fix my furnace, charged me for the furnace repair which is standard, then for the part which he said was the motherboard. Asked for me to pay an ample amount of money, only to find out that he was also paid through the warranty company and myself. Three days later the furnace stopped working again after his repair, replacement of the motherboard and his reply when I called him to fix or ask what's going on he says that I need to pay more money and that another part of the furnace isn't working? We have not had heat over the months of Dec-February and having three young kids made this awful for our family. Raj and his company didn't care at all he only cared about getting more money and not helping fix or address the issue. Now as of todays date and Why I decided to write this review was our hot water tank just went however Raj installed our tank a few years ago when I wasn't home that's how much I trusted this person. Only to find out he put a sticker on my tank that says he installed a 2013 tank! Our tank is only a few years old? I confronted Raj this morning and asked why is there a sticker on the tank and under warranty reading that you installed a 2013 tank however you just installed? The point that I'm making is that my personal experience has been awful and the customer service has not been pleasant. I would not recommend this company to my friends or anyone. Customer Service and Honesty is the most important in business. I also have more experiences with Raj and Guru however there's too many incidents to continue. Bottom line I wouldn't trust them.

We made a purchase of a new townhome with a short completion period. Not only was Raj able to provide the best price, he replacement the tank in a very short period for time. We couldn’t be any happier!

Just got my hot water tank replaced. They did an amazing job. I would highly recommend them to my friends and family and to anyone else who is looking for fast and professional services.

Being new to Canada and having experience bad service on several occasion I was very reluctant to approach a company to install a air conditioning unit and replace my Furnace.
After several quotes last year I decided not to proceed. One of the quotes was from Guru Plumbing. I liked their approach and Raj some how came across as a genuine person.
I approached him again after 13 months. He accepted to honour his quotation which was 13 months old. In fact I upgraded the equipment and landed paying extra for this as I felt that he was giving me value for money.
Everything was installed in a day, on the day it was planned for. Raj has still kept it touch to make sure all was well.
I will recommend him to any would be customers
Sawaran

Good price, professional, prompt and clean service. Works great in this heatwave. Would definitely recommend.