4 Md Mechanical

It is really a bad experience. I had a warrant and my washer cannot spin. So I contact the warranty company, and 4MD Mechanical INC stuff came to fix it. He is a very kind person and it is really helpful. And he gave me a receipt with 0 charge. And I double check with him I do not need to pay. But I found there is a 129.9 dollars charge on my credit card. Because I believe it is a large company so I provide my card information with no doubt. But this made me so disappointed. Charging this 129.9 without any notice and without any letters of explanation. I did not receive the receipt or invoice for 129.9. The only receipt is 0 dollars receipt that the worker gave me.
And I call the 4M MECHANICAL INC, the service really hurt me. I tried to explain this situation. I just wanna a explanation because I think it is illegal for a company to charge the money without any formal receipt or notice. But the stuff answered the phone even cannot try to hear me, she only said this must be my fault, they cannot do anything. What you get was your deserved.I am not going to blame anyone. I just wanna a explanation. Because what I received is the 0 dollar receipt. And I did not receive other receipt. But she even cannot believe me and do not wanna to help me figure out why this happened. She just say she need to answer a lot of customers, she cannot talk to me anymore if I do not agree with her. And she said the worker came to my unit would not say it was free. I think the company is not trying to helping me, is trying to get rid of the annoying customer. I just do not know why she is so sure, she is not on the scene, she even did not check, and put all the fault on customers. And I said I did not received any letters or email of the receipt. She just said because I did not check mailbox. The attitude makes me so annoying. I trust your company, but I even cannot get a polite explanation. She hang up my cellphone and said do not wanna to waste time. I did not put my voice high, but she did. Just as the company makes the norm, and every customer should obey. If some mistakes happen, it must be customers faults. The attitude was so rude. Really brutal. Why a large company do thing unreasonable. Bad management.
And now your company's reputation for me now is only worth $129.9. So brutal, rude costumer service.

Kirk and his partner were very helpful. They explained the situation well in an understanding manner. They were very professional and answered any questions we had.

They took the time to find the route cause of the problem regarding our blomberg washing machine and ensured everything was working properly.

We definitely recommend and will ask for their services again in future

Great service, great timing, great effort!

It took a few days to get a hold of 4MD (probably because they were busy), but after we connected I got booked in short order and the service technician came out a few days later, right on time. A quick diagnosis confirmed that the blower motor had seized up and a new one was needed. 4MD ordered up the new parts, called us back when it came in, and came back promptly to replace the part. They even took the time and effort to see if this could be covered under warranty before they charged us (it wasn't because we were well past the original manufacturers warranty), but I thought it was extremely good of them to try. Thanks for the good work, I'll be sure to call again if I need help on my other appliances.

This was a warranty claim and my warranty company sent out this company. The problem with my dryer was it was only blowing air no hot air. When Steve arrived at my house he was completly ignorent. He took very little time to look at my dryer. He than wanted to show me what was wrong. He explained that it was the safety thermal and the reason it died is due to por venting in my home. I asked how could this be possible my home is newly built 2016. He did not care just said it had to be fixed I said OK please can you replace the part he was hesitant said it will just keep happening. I also called my husband and got him to explain the issue to my husband asy husband does hvav with my father. After speaking to my husband he agreed to replace the advising it would happen again we said we would have the venting looked at by my father who has been doing heating and air conditioning for 35 years. My father and husband left work immediately to come and inspect the problem and their was noting wrong with air flow or the venting at all. I calley 4md to explain. Once the part came in Steve came and replaced it and said dryer was working and left. My dryer only worked for about an hour and than the same thing happened again. I called them back and said I wanted someone else out to my house and refused to let Steve back in my house. 2 days later a man named Ian who is Steves brothe based on the resembelence came and said that it was my venting and I needed to get it fixed. I said I have had my venting inspected and their is nothing wrong Ian would not listen to reason from me or my husband and said well that is what it is. I called the warranty company aND they after many arguements agreed to let me bring in abother opinion and I have I very repituble company in Keswick. What happened was when the diognostic was done 4md damaged my high Limit part they even tried fixing it by put a screw in and rather than telling me about it tried to cover it up. I will he reporting this company to the bbb and submitting the report from the tech I brought in myself and the pics of the damage 4md did.

4MD did a great job fixing my washer and dryer.

Kelly booked me in and they gave me a 2 hour window for service.

Keith showed up right on time. He fixed a pretty garden variety clothes jam in the blower wheel (at least I think that's where it was) and showed me how to properly troubleshoot and fix my washer next time I run into trouble.

Keith is also a funny guy.

Can't recommend these guys enough. Fast service, friendly, and didn't break the bank.

Thanks 4MD

This company does not honour their work and does not care about customers.
It is unfortunate, because from the sound of it they seem like a smaller, possibly family run, local business.

I had an issue with my dryer. I ran the dryer without the lint trap inside ONCE. I didn't know at the time, but several socks got sucked in/fell into the opening.
The dryer worked fine for more than a month and then suddenly stopped. It would heat and run, but the drum didn't spin.
I had no idea what it could be, so we called the landlord to set up an appointment with a technician.

Their technician arrived over 2 hours late. He opened up the dryer in minutes and pulled out a sock. After some thought I recalled that time I ran the dryer without the lint trap. I knew I'd be on the hook for this one. The technician closed up the dryer got my credit card number and left quickly. $130 bucks for less than 10 minutes of work seemed steep but I understood that this was my mistake and paid up.

I made sure to turn on the dryer to see that it was spinning before the tech left.

Couple of days after the tech was here I did laundry.

The first load worked fine, but on the second load the drum stopped spinning again. I was fed up with it, and hung all my clothes out to dry. My husband and I recently got married so we were very busy over the next couple of weeks with seeing family etc so we didn't get in touch with our landlord and 4MD for one to two weeks.

The company supposedly has a 30 days work guarantee so our landlord told us that we should be covered because it is within 30 days. We were wrong.

When the 2nd technician came, who was actually on time, he opened the dryer and after looking more into it, dug out another sock. Again, this tech was done in about 10 minutes also. Again, we were charged $130. This time the tech took the time to turn on the dryer himself. He said that there is a loud noise when the dryer runs, but he said that it is coming from a vent overhead and that we should contact the building manager about it. I didn't really care about the noise - as long as my dryer was spinning - but followed up with the building manager.
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It is SO OBVIOUS that the first technician didn't remove everything that needed to be removed and that is why we had to call again.

I understand that socks in the lint trap are not covered by warranty obviously it was my error. But why should I pay for one mistake twice??

But my worst experience with 4MD was yet to come. Not wanting to argue with the technician since I know he has places to go and doesn't have much authority anyway, I decided to call the company. I was patched through to the "billing department" aka Ian, the owner, the same guy that the tech called on the phone to ask if he had to charge me.

When I tried to explain, he was just not getting it. He brought up the fact that the first technician would have tested the dryer and that if it still had socks in it, it would be making a noise. But obviously that's BS because the dryer was working for a month with the socks in it and we didn't notice any vibrations or noises which were out of the ordinary.

He threatened that if I didn't want to pay he would just send it to a collections agency. This would be totally fine with me, if the dryer was under my name, but we are currently renting a condo and we didn't want to make any trouble for our landlord.

The owner did not understand the problem, and if he did, he was being very MANIPULATIVE. He tried to make me think I was crazy and that I ran the dryer without the lint trap again. (After I had just paid $130 for the same mistake. Yeah, ok.) His last excuse was that we waited two weeks to call. Can you imagine? Zero customer service skills. I am not sure if they have a contract with our building but I will be letting our building management know.

I DO NOT recommend this company. The techs are ok, as can be expected, but the owner is, well, you can judge for yourself from the stories here and from his replies on here.

Three visits for same problem, costing over $500. Oven door wouldn't open after self-cleaning. Paid for two service calls and new door latch. Same problem with next cleaning - door locked, wouldn't open. Third service call - not fixed, just another bill. Two brothers run it and defend each other's work.

A TOTAL DISASTER. They were sent by the warranty company to repair a fault on our fridge, which wasn't cooling. They created an estimated $1,200 damage to my kitchen when the fridge toppled over, smashing contents and damaging floor tile and fridge door panels. That estimate didn't include the cost of the ruined food that had to be shovelled off the floor and garbaged, along with the broken glass bottles, water, soy sauce etc. What a mess - took hours to clean it up. Fortunately nobody was seriously hurt but we had to fight with company owner Ian for several months and finally, but only with the help of the warranty company, we got $500 towards repairs. However we never got an apology from 4MD. On top of that, after creating the damage, they had to return the next day, as despite their "repair", the fridge still wasn't cooling! Don't use them!

It's hard to beat this.
I can only write one review, but I've come to them for three repairs: washing machine, dryer, and dishwasher. In all three cases they found loose connections or adjusted tension screws (i.e. no new parts) - on the Miele washer dryer their service was cheaper, faster, and better than service directly from Miele. Miele helped me replace fuses, 4MD rewired around the fuses (North America we don't need the fuses - circuit breakers cover that off.)

Steve called when the office said he would call. He came when he said he would come and even stayed for a few minutes to talk me through how I could switch the door on my dryer to open from the other side.

Every visit took less than an hour. They came within 2 days (compare to Miele's offer of a week later) and on the first Miele job the complete cost was $70 dollars LESS than it would have cost for Miele to walk in the door. I didn't bother to comparison shop after that.

They made the mark and executed with courtesy and speed.
I've scanned receipts from Miele and 4MD for the same fusebox job - I'm not sure why Homestar isn't letting me upload any more. I call 4MD first and I recommend them.