Home Pro Electric

Excellent service in all respects. For example:
phone conversations - excellent: great follow-up;
work performance - professional in all respects;
electricians - fully respectful and knowledgeable; and
attitude - all questions were answered, thoroughly.
Summary: totally pleased in all respects.

On Fri. Feb. 21, heavy ice on our roof slid onto ice-filled gutters and the force of it tore away the hydro meter, wiring, eaves troughs, soffit and fascia all along the entire side of our house. City crew told us we needed an ESA-approved electrician before they could replace the meter. We called four other companies who basically told us "we're booked full - have a nice day" and didn't seem to care at all about the terrible situation we were in. When we saw the Home-Pro ad in the Yellow Pages, it gave a lot of helpful information and stressed customer service as No.1, no matter what the job. We were answered quickly and courteously by someone who understood right away what we needed and had contacted field staff while still on the phone with us. He promised they would come within an hour and they did. Ted and Jason explained exactly what had to be done in clear language and didn't dumb us down. They gave us good solid advice and the company's "Straightforward Pricing" invoice system was easy to follow. They stayed at our home until the city hydro crew had returned with a replacement meter and reconnected us at the pole. All the time they were at our home, they treated us as if we were the most important clients in the universe. Next time we need skilled electrical work done, emergency or not, we will call Home-Pro. Their great attitude turned a terrible experience into a good one. We had power back 5 hours and 59 minutes after the ice-slide incident.

I contacted Home Pro, and the first day my schedule allowed a representative came to review my job request. He called the night before to confirm the appointment and was punctual. He was pleasant, and offered additional options to my reno. He presented different ways to do the job I wanted and let me decided the what worked best for me. The electricians were polite, and professional. They confirmed with me what I wanted. They explained how they would do the instal. The power had to be shut off a couple of times while the transfer panel was installed, so they gave me ample warning to ensure any electronics were turned off. They were neat and clean, and cleaned up after themselves. Once the job was done the electricians showed me what was done. The Home Pro representative called to follow up on the job to ensure I was happy both with the instal as well as the electricians. I would use them again.

Jason and Ted from Home-Pro Electric did a fantastic job today! They were both friendly and professional. They were very knowledgeable. They found and diagnosed the issue very quick! Very good experience! Thanks!

The company was very easy to contact and quick to respond. Jason and Ted were able to solve both lighting issues very quickly and were very friendly and informative. Overall they did a great job and I would recommend them to anyone in the area.

Brian and Jason were great. Punctual, kind, efficient and extremely professional. I I am very pleased with the work they did and I will definitely be using their services again!

We had several small electrical fixes that needed to be done. They were on time, fast and efficient and solved all our issues without too much time or by making any holes in walls or any unsightly modifications to our home. Kept us filled in regarding prices and procedures. Ted was fantastic.

We had a sudden loss of power to a number of receptacles and switches. Jason and Ted were very quick to diagnose the problem/s and to make the required repairs. On their advice, we also acquired surge protection which will help protect the various electronics in our home. Their prompt and courteous service was most appreciated.

We had an ESA inspection and needed to get up to code. This involved a bunch of work which took the guys and Home Pro 2 days to complete. They were punctual, reliable and respectful of everything in the house. Initially we were planning on making sure one of us was at home during the work, but once we met the contractors we felt comfortable leaving them alone to do the work.

Best of all, once they were done, they dealt with the ESA directly, which was a relief!

I would strongly recommend Home Pro to anyone needing electrical work done.

I needed circuits installed for new kitchen and bathroom vents along with a new ceiling lamp in our dining room. All my contact with them were positive, the installers were very professional and friendly. Jobs were completed in a day and the results are great.