Reliance Home Comfort Calgary

Online Review:

I purchased an AC unit for my condo this year. The salesperson (Jigar) was knowledgeable and easy to talk to. AC unit purchase had limited 1 year warranty due to a value deal. The unbelievable issues occurred after unit installation.

1. Initial AC unit install was poorly done with leaks. AC stopped providing cool air after 2 weeks. Tech mentioned having challenges with my condos ready AC rough-in.

2. Follow up appointment scheduled to fix the leak followed by the technician (Emilio) cancelling on the day of due to it being a "late" afternoon appointment and the tech indicated he had personal obligations. Took a day off work for nothing.

3. Third appointment scheduled with the same tech that cancelled prior to. Fixed the leakage and have not had an issue since. That said, tech attempted to deflect blame to the company scheduler and condo developer for unverified AC rough-in issues, which is quite unprofessional. Tech also set up a subsequent appointment to have a service duo to look into the leak once again.

4. Fourth appointment set, two techs came to evaluate the AC and install. No issues found or any further leakage. An additional day off work due to scheduled service as per prior tech.

5. I reached out to the service manager (Farid) to share my service feedback and loss of confidence on the AC install to request an extension on the warranty. Was told they cannot extend the warranty further.

6. I requested to escalate the issue further up however my emails or calls were never responded back to after 3 follow-up attempts. Very disappointing and poor communication by the organization.

3 days booked off work for one AC install and continuous disappointment. Very unprofessional experience dealing with Home Reliance. Highly do not recommend.

Aaron D.

I call reliance home comfort for a furnance repair because it say had 4 star and up. They send this guy come and did not do any thing, did not clean the flame sensor, or check thermostate. First thing come out of his mouth was are you going to paid $99 + tax for diagnostic.
All he did it look with his eye on the furnance and then tell me I need a new control board, cost $800. and your furnace is really old should buy new one!!
I ask how do you know I need a new control board, you did not test any thing. no answer.
After he left I watch youtube and clean the flame sensor my furnance work again. So I would like all customer to be aware of this company, do not call them. They do nothing and charge $99 for diagnostic

I was very pleased with the gentleman that came to install my furnace and humidifier. They arrived on time an had it completed in a timely manner. They were professional and friendly and would recommend them to anyone. I have been a Reliance customer for 5+ years and would recommend them to everyone

The Reliance advisor Jigar Vaidya was very knowledgeable and accommodating in dealing with my requirements. Their 10 year parts and labour warranty was important in my decision making. Other companies gave a 1 year labour warranty. Since labour costs are usually much higher than the cost of parts their warranty was important to me.

The installation was done in one day by their crew of 3 professionals.

I have rented an A/C unit from reliance and the experience has been horrible. It has only been installed for about a year and hasn't worked properly since installed. I have had reliance technicians come to inspect at least 5 times and each time is a different excuse for why my home will not cool down like other homes. The A/C runs all day and all night and never gets to a reasonable temperature. The most recent experience however, has been terrible beyond reason. The technician told me the control board on my furnace was broken and I needed to pay to replace. I had to fight to prove I had already purchased the furnace protection plan with them so it was covered. Eventually they gave in but it would be days before the part arrived. Then they came back with "the part" that was apparently provided to them as the replacement by Lennox. But this time it was not compatible and there is no way possible for them to repair it. My only option is to replace my furnace entirely. In 15 minutes on Google I found the real replacement part and it is available in town the same day. I went to look at my furnace again to ensure that i could perhaps change the board myself. I then found out the technician had rewired my control board back completely wrong! No power to my furnace at all! I figured out how to wire it back properly again by myself and all of a sudden my furnace works again without issues!!!! The A/C is running again although the unit is STILL not working properly as it cannot cool my house but atleast I am not getting tricked by reliance into buying a new furnace now. So watch out for these guys. They have no idea how to repair HVAC at best and are intentionally sabotaging equipment to trick you into more services at worst.

Jordan was quick to diagnose the problem and was able to book me in promptly for the repair. He was also super easy going and pleasant to work with.

The technician was professional, knowledgeable, able to provide several recommendations and get the job done in a timely fashion - would highly recommend him.

I called Reliance to schedule a maintenance on the rental furnace and the tankless hot water heater. Troy was the technician they sent and he arrived at the schedule time. He was very personable and by all accounts dedicated to ensure the customer is completely satisfied,.

I enjoyed the banter, our meet and he was very proficient and with a deliberate focus to have this maintenance completed to my satisfaction.

Reliance for me is the best service provider for our AC, tankless hot water and the furnace and would not change provider..

Thanks Troy, maintenance inspection well done!

What an amazing job Paul did he was quick and precise he explained everything that was supposed to be done! Thanks Paul!

Very efficiently, Paul checked to see if drainage from kitchen sink was an issue, after a couple of tests he was sure it wasn't blocked, he did a deodorant clean to kitchen pipes, gave lots of helpful tips on how to avoid blockage.