Pacesetter Homes

Recalling our experience, after walkthrough with service tech in Jan 2016, follow up from company was non-existent for 6 months (we had to call Jeremiah - their support rep once a week to follow up with status of our issues from walkthrough).

Imagine not hearing from your homebuilder for months. You have no idea if any of your issues will be fixed.

Pull your permit from the city. Make sure you have all your permits.

During our due diligence, we found out that there was:
- failed hvac inspection. The builder did not notify us.
- failed plumbing inspection. The builder did not notify us.
- $400 amount owning to city of edmonton due to 2 failed inspections. The company did pay this, but we had to find out from the city, the builder did not notify us. The city wouldn't have issues any permit to us until this amount was paid.

Finally, we had to file a case with the Alberta new home warranty before any actionable steps were taken by pacesetter to fix our outstanding issues. It took 7 months for issues to be resolved.

To their credit - Chris (a different service tech than the one who did our walkthrough), responded in a timely manner. He's the only reason - I rated this high. Get Chris to do your walkthrough.

Pacesetter did offer a free house window cleaning service to come in August 2016; however, the cleaners didn't finish and hasn't come back.

we recently bought our first house few months back. during the whole process, Kelly and Yvonne were very helpful. the whole process went very smoothly and we trusted them a lot. in addition, they are both very nice and tried to meet our needs when they can. I had a very positive experience with them. I would recommend them to my friends.

My husband and I purchased a pacesetter home over two months ago . So far we love the home and very happy with the layout . We would recommend pacesetter to anyone .. Plus Moe was amazing and very helpful.. Thanks again Moe!!!

Please avoid this builder. If I could go back to the date I signed the contract, I would never go with this builder.

Still under construction, very slow - over 5 months since the contact signed, just have foundation completed.

So many errors on blue print. Made many unnecessary trips to see sales rep. and sign docs. Final blue prints were not corrected for changes made. Never received the fixed/final blue print.

Very very bad experience with Design Q. Did not get what we wanted because a designer told us so. Found out later, it was not true.....and more story..... Asked for contact info for upper management to complain about it, no response.

Foundation done approx. 2 weeks ago. Professional home builder screwed up with the foundation. Found out foundation was not straight, it is curved and pushed in. Still do not know why, what happened and what will be done. Did not hear anything about it, just wasting time.

Think twice or more. Once you signed the contract, you cannot do anything. I really should have taken comments from others very seriously before making purchase decision.

Robyn, the sales representative, at Timberidge went above and beyond for me and my family. She took us to the other side of the city to show us a house at our request and because she was focused on showing us the house that work work for me and my family, instead of pushing a sale, I decided to go with pacesetter. Exceptional customer service!! Thank you!

I have received nothing but bad service from this builder. I only moved in 1 month ago. I have lost power to 80% of my house. Warranty will not call me back. Had the power company out to assess the situation and was told that the builder installed the underground power lines wrong and that my back yard will have to be replaced at the Builders expense.
Of course, called and left a message for warranty department and emailed them, but no response as of yet.

Sales person Mostafa is misleading, only aim is to get you sign the contract. Talked to various home owner and not one said that they were without any issues. Poor quality, promise but don't deliver, manager supports his sales manager, you are your own after contract is signed. You are paying for their salary yet get crappy service and crappy house.

Hi i am very happy today i got a nice house.pacesetter team helps us a lot. Pacesetter team is very excellent and cooperative team. The area manager Indy is very helping and cooperative guy. He explain everything and satisfy us. We are very happy to buy a house with pacesetter.

We built our Pacesetter Home in Glenridding Heights and were satisfied with our sales rep. It wasn't until Marissa and her team took over that we realized what exceptional customer service involved. She was quick to answer any email or questions we had and even took time out of her day to spend a couple hours at the house with us so we could pick our blinds during construction. She is a genuine person who is truly invested in making sure your experience is stress-free and as enjoyable as possible! When we built with Pacesetter again Marissa will be our first phone call!

Absolutely the easiest and single greatest experience purchasing a home. Dan Gibson who took time out from the holidays to see us which was invaluable. Indy Rakkar's professionalism and response to all of our enquiries has been nothing short of perfect. Indy made this process so easy with his attitude and positivism. I have already given his business card to a few people knowing full well that Indy is beyond knowledgeable in his field, my next home in the future will be through Indy and Pacesetter no questions asked....AMAZING....