Summers And Smith Cooling & Heating Ltd

Dear valued customer,
We appreciate you taking the time to express your satisfaction with Summers and Smith, and Brian. Thank you for your continued support, and look forward to serving you in the future. Please do not hesitate to request Brian for servicing, as we always do our best to accommodate our customer's requests.

Dear eg63,
We are happy to hear how satisfied you are with the job completed at your home by our sales and installation team. We are committed to providing our customers with the best possible service and recommendations we can offer. All customer reviews are submitted to each department here at Summers and Smith, and I can honestly say your review will put a smile on each and every one of our faces. Your feedback is very important to us.
Thank you for taking your time, and we look forward to hearing from you soon
Truly,
The S&S Team

Dear Tom A,

We appreciate the time you took out of your day to write this wonderful review. We are pleased to hear that your experiences with S&S have been both positive, and efficient. Your kind words go along way within our company. It is comments and reviews like these that continue to excel in providing the type of service our customers deserve.
Thank you for your continued support over the years, and look forward to providing you and your family with service in the future.

Sincerely,
The S&S Team

Dear Valued Customer of Summers and Smith,

We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve.

After reading your review and comments, we would like to assure you that the representative of Summers and Smith who attended your home, is a highly experienced, and educated technician in hydronic heating. With over 30 years of experience in servicing and designing boiler applications, Mike’s recommendations are based solely on providing the highest quality of efficiency, durability, and safety for both our customers, and their heating system.

We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer.

We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future.

Yours Truly,
The Customer Care Team @ S&S

Dear shellybelly123,

Thank you for the wonderful review and comments. We are committed to providing our customers with the best possible service and recommendations we can offer. We are happy to hear that you have been so pleased with Summers and Smith. We promise to keep up the great work in providing you with efficient and effective service.

Sincerely,
The Customer Care Team @ S&S

Dear Lyn,
Thank you for taking time out of your day to write such a wonderful review. We are very pleased to hear that your experience with us was enjoyable. We strive to ensure our customer’s installation and service process is easy, pleasant and of high quality.

Thank you again, and we will be in touch later in the year for your annual service

Sincerely,
The Customer Care Team @ S&S

Dear Ken,
Thank you for taking the time to review us on HomeStars! It’s wonderful to know you choose Summers and Smith to complete your annual furnace service. As you are aware, it's essential to ensure you and your family are receiving the highest performance from your heating system. More importantly, the annual maintenance ensures that your equipment is operating safely. We take pride in knowing that our thorough servicing is leaving our customers in a comfortable and secure environment. Don’t forget, we also complete annual a/c inspections. Bookings start soon! Please let us know if you would like to be added to the spring reminder call list!
Truly,
The Customer Care Team @ S&S

Dear Milvi,
Thank you for taking time out of your day to write such an amazing review of Summers and Smith. We are so glad to hear how happy and pleased you are with the installation of your new furnace. Our installation teams consist of some of the best and highly trained professionals in the industry, ensuring our customers 100% satisfaction. Thank you again for sharing your experience with us, we truly appreciate it.
Yours Truly,
The Customer Care Team @ S&S

Dear Danielle,
Your kind words are truly appreciated. Thank you for your many years of support! We are thrilled to hear that our technicians have provided you with such exceptional service. The techs always respect our client’s homes as if it were their own, and find ways to ensure they are providing you and your family with 100% satisfaction. We look forward to hearing from you soon.
The Customer Care Team @ S&S

Dear Bones of Richmond Hill,

Thank you for your feedback regarding your experience with Summers and Smith. We understand how important it is to homeowners to obtain warranties on the equipment they purchase. However, it is required—and policy—by both the manufactures and Summers and Smith, that regular maintenance is completed. This is to ensure that repairs and problems are not a result due to neglect, or lack of maintenance. Maintenance also allows us to discover potential problems, and resolve them in a timely manner. Please refer to either your purchase of sale, or homeowners manual for further detail. We would be more than happy to review options on potentially reinstating your warranty, or offer you the Summers and Smith’s Elite Program. This program presents our customers an opportunity to purchase a protection program for their equipment. As a result, the program assures a guaranteed peace of mind, by knowing you and your system will be taking care of. Do not hesitate to contact our service department, as we are here to help, and there is always a solution 

Yours Truly,
The Customer Care Team @ S&S