Pure Filters

Disgusting customer service. Waiting 3 weeks now for a return/refund on a fridge filter that they advised on and which is incorrect. Many excuses provided over the course of the last 3 weeks. Try calling their customer service number - no person available and forced to email.

Pure Filters has consistently offered top of the line administration. The firm is inviting, dependable, client situated, proficient and absolutely proficient. Keep on buying from PureFilters in next time. A Highly Recommended Service

Would highly recommend as they also remind you to replace based on your replacement cycle (and leave you alone in between!) Pure Filters has always offered first class service. Excellent!

Pure Filters has always offered first class service. The firm is friendly, reliable, customer-oriented, efficient and totally professional. Continue to purchase from PureFilters in next time. A Highly Recommended Service

Order placed june 28, still waiting. July 17 seller said I should expect at least 2 or 3 weeks more for shipping.
Reason: problems with suppliers !
My order was for a Lennox furnace filter and a Hayward pool filter.
I guess 2 different suppliers, both with problems ??
When I placed my order there was a sale with 15 % off on both items with a real good price. Maybe seller is not so interested to sell at that price and he hope that I will cancel my order ??
Very frustrating experience !

Update July 25th
Yesterday, that is 26 days after placing my order, I received one item, a Lennox furnace filter. Nothing special with that filter, standard size and I dont live in a remote area. Why such a delay ???

I'm still waiting for the other item of my order that is a Hayward pool sand filter. Not yet shipped.
If you look on the website, they still advertise the same filter without any notice such as ''backorder'' or ''out of stock'' or ''shipping delay'' or '' will ship in X weeks''. Nothing !
Will I get it before the end of the summer ???

Very fast and efficient delivery. If you need any type of filters, here is where you must buy them. We are grateful we found Purefilters.ca, they make replacing the filter on our furnace on regular intervals simple and easy.

Purefilters.ca offered the lowest price on furnace filters that we could find in Canada. Also, we took advantage of their free shipping on order over $80 and ordered 3 filters. Even though they shipped the filters across Canada we received them the next day! Amazing service, very happy with the quality and price. We would gladly recommend your company to friends!

Ordered an annual maintenance kit for our Lennox

"PureAir" system. The cost was substantially lower than any we were quoted from within the Vancouver Lower Mainland & Fraser Valley of BC.

We received the kit in a very timely manner and do not hesitate in recommending them. The only reason for rating four and not five stars was that we were told that a shipping tracking number would be forthcoming and after not receiving one and contacting PureFilters did finally receive one but not until the day it was already "out for delivery

Ordered water filters may 6. Received the wrong filters. Let them know and they sent a return slip. I would expect them to send the correct ones at the same time, but it seems they do not trust their customers. Anyhow, now July 9 - returned them weeks ago and no word from company still. Still out money and no filters and no communication. Worst customer service I have ever had. Even though its a small amount, I am considering filing a claim just to make the point. Seems this is a pattern of either incompetence or they truly do not care about their customers at all. Will never use again and will make sure to tell as many people as possible to NOT USE THIS COMPANY

My order arrived fast and in great shape. I've used them over the past two years, and will continue without hesitation. I recommend PureFilters for all filter needs, very convenient and great price.