Appliance Repair Expert

Submitted a fridge leak repair request. Received a call within 3 minutes. Technician showed up that afternoon line needed to be flushed. Fixed apparently. Next morning water in the fridge called every number on website all of the numbers responded the same customer service is very important to us we will transfer to an agent. The phone rings twice and goes dead this is true for every phone number listed. It took 4 days for the technician to say he would come again but did not show up. Finally someone called me when i inquired what was going on with the phones emails etc the response to everything was I see
Technician came following day said the panel was warped said fixed. Next morning water in the fridge. Have tried phoning same issue with phone hanging up texting and emailing
no response. This is a horrible company absolutely no customer service technician who obviously cant fix anything and a bogus website for contacting them and company overall
Find someone else youll be much better off

Technician was rude and derogatory. Did not come when scheduled and repeatedly hung up when contacted

I paid them a deposit of $900 on 6/18 to fix a dishwasher and a microwave. It took them over a month to come back and fix the microwave and they didn't come back to fix the dishwasher until 8/23.

They were impossible to communicate with - the phone is rarely answered at the main number and when it is they are very rude and dismissive. I had the repair guy's direct number and called and texted him biweekly - he continually confirmed dates to come back and finish the job and then wouldn't show. I eventually had to threaten to call the police because it appeared to me that he and Appliance Repair Experts had disappeared with my money - he then came the next day.

The repair guy also scratched up my floors during the dishwasher repair.

I requested for dishwasher repair service. They said initial diagnosis service would cost $100 and it will be adjusted if I go with their service for fix based on diagnosis and quote. The technician does not know what is the problem, he relied on you tube and finally gave a quote of $500 which he knew we wont go as I get brand new dishwasher for that cost. Worst ever experience and never ever recommend them to anyone. Waste of money and time.

Paid the diagnostic fee, said cost to replace the sensor would be around $500 and could come the next day. Didn't come for 2 days and when I finally go through to someone, they said that the technician was wrong is was the compressor for >$1500.

The guy showed up on time Thursday afternoon, but did not know any more about a dishwasher that I did. He left the unit half apart in the middle of the kitchen and said he would be back with a new discharge pump and not charge any more labor to put it in. He did no tests to determine that it would fix the issue. We paid him almost 300 bucks. I texted and asked for price and delivery of the part. Late Friday afternoon he responded that he did not know the price or delivery yet, and would get back to us Monday. On Monday at 5:30 pm, he reported that the part would be "about 200$ plus shipping". No mention of how much shipping would be nor when we could get it installed. He did nothing but leave a disassembled dishwasher in the middle of the kitchen.

I came to know about "Appliance Repair Expert" from internet, and decided to call them to fix my washing machine.
On July 01, 2024, their technician namely, Enim came to our house to look at the situation of my Washing Machine.
Enim fixed the problem and charged me total $ 293 (including tax). It may be mentioned that before he started his work, he didnt confirm the cost which I need to pay him after work. Anyway, I was okay with $293 for fixing the washing machine.
However, the problem remains unsolved even I paid $293. As such, I need to call him again. Last Friday, Enim came again and he told us that we need to change a part for which I have to pay additional $360, means total $ 644.
When he asked for additional $ 360, I had no alternative but to pay because I already paid them $ 293 earlier. Although I told him that this payment was too high for me because if I add few hundred dollars, I may buy a brand-new LG washing Machine from the market. I can even buy 5 years extended warranty for the new washing machine.
I found that this guy is not only rude but very unprofessional. He should fix the problem in one go (instead of coming two times) and should be give me the estimate costing before he started his work.
I will never recommend anybody to call this company or Enim.

I called to arrange a repair for a broken dishwasher soap dispenser. They insisted on sending a tech to diagnose first. They charged me $100. It has been over 2 weeks and they have not followed up to schedule the repair and are not answering the phone. Do not trust this company!

Our fridge stopped working and we called Appliance Repair Expert. The technician was scheduled for the following day between 4pm-8pm. He ended FINALLY showed up at 11:30pm after my fiancé having to consistently contact him via call and text. He ended up having to come back several times - always late and completely unhelpful. After his lack of accountability and knowledge we just decided to buy a new fridge. a total and utter waste of our time and money. We sent three emails to the manager, who still has never responded disputing the payment we had to pay upfront. We were refunded $250 but never got the initial consultation fee refunded, even after the appalling service we received. I would NEVER call this company again and would absolutely not recommend them to anyone.

If youve had the unfortunate experience of having an appliance breakdown, whatever you do, dont call Appliance Repair Expert! We started with them on February 8, had a quick diagnosis, prepaid for a new part, then waited for 3 weeks and after umpteen phone calls to both the repairman and the company had the part put in. The dishwasher worked twice and the same problem occurred again. Since they give a 3 month warranty we were sure they would come back promptly and correct the problem. 50 plus texts and numerous phone calls have resulted in a broken promise of warranty, months of aggravation and no repair. Dont make the same mistake we did! They are not honest or reputable!