Apex Construction Group

Good day Iailo,

We appreciate all feedback from our clients as it helps us improve our company and system with every project we take on. We are upset to hear that you had a bad experience with one or more members of our team and we try to resolve every issue that may arise directly with the clients.

In this situation we had completed the job up to one of the agreed milestones in project completion % and also payment scheme. Upon receiving many disrespectful and rude comments from you and your family members, I (Alex), decided to pull not only myself, but Ben and Andrew my other workers from your site upon completion of the bathtub surround tiles and flooring tiles.

This milestone was agreed upon by your mother who we initially had a contract with and who was paying for the services in her house. She is very aware and articulate and had inspected all work completed before paying what was rightfully owed. At this point I was no longer interested in finishing the work for your mother, unfortunately.

We did not receive payment for any work that we did not complete. Based on our system this isn't possible as the payment scheme is set up to follow the labour aspect of a given project. So material cost is received and work is completed and inspected and signed off before labour payment for that aspect of work is received.

With regards to the timing issue, many materials including the vanity that your mother purchased was significantly delayed in being delivered. We were there as soon as we could be for every aspect of the job as it made available to us.

We have dozens and dozens of satisfied customers and rarely come across an issue that can't be resolved with a simple conversation. We do not appreciate false claims of the quality of our work and have many past clients who consistently vouch and refer us for new work.

Thank you and have a nice day

Alex Trajanovski
Apex Construction Group

Thank you Martyn for the kind words. We appreciate it as always and customers like yourself make our job much easier. All the best in the new year.

Alex

Thank you Markus! It's always a pleasure to work for people like yourself. We appreciate the kind words and all the best in the new year!!

Alex

Thank you very much for the positive review, we wish you all the best in 2021.

Alex

Thank you Joshua for the positive words, we look forward to helping you with your next projects. All the best in 2021.

Alex

We appreciate the positive words, always a pleasure to work with you.

Alex

Deb,

It is very surprising to see this review posted here.  Also surprising to see homestars allows false claims of theft with no proof, especially after police involvement. (Which is the reason we haven't been back there)

I chose to terminate the contract agreement between us after several attempts by you to add scope of work or change work that had already been completed and inspected by you and your husband Ashwin.  Attempts were made to change work we had completed with no additional payment offered.  Your husband Ashwin is a very reasonable, polite, and rational man.  He agreed with me on every instance and offered, in front of you, to pay us extra for certain things you wanted to change or ADD to scope.  I had a long conversation with your husband Ashwin directly about my unhappiness with attempts to rip me off and attempts to add scope with no extra payments and the bad attitude and comments made about "issues with final payments".    I had told him that upon finishing the tiles It was likely that I would be terminating the rest of the agreement and that you would have to find another contractor to finish the scope.  You did not know about this and upon not being able to get ahold of me for a day or two you found out I spoke to Ashwin already and you called the police and lied to them telling them we had taken something from your home (no mention of what or any specific property or materials).

Police were contacted and spoke with us in great detail about the entire project and questioned me about removing anything from the home.  Obviously, no charges were laid as nothing was ever removed from the home. (No specific materials were mentioned by Deb or police throughout the entire conversations, so I am still not sure which materials you are speaking about or which personal items you're speaking about)  There were no materials on site that hadn't been installed already. We had access through the garage, which was completely empty (no personal items of any kind in the garage).

WHILE ON THE PHONE WITH POLICE, you called me.  I told the officer you were in fact calling me right now.  She told me to answer the other lime and see what you wanted.  I picked up, and you asked me when I would be coming back to finish the rest of the work, and you were sorry for the confrontations.  I simply told you that I was currently on the other line with police and that it was likely I wouldn't be returning.  The police officer was extremely angry for wasting her time, and I assume she called you back as I never heard from them again about it. 

Being a young contractor at the time, I was eager to help people like yourself, extend savings, and even use lots of my own materials that I didn't charge for(screws, caulking, etc.).  You attempted to rip myself and my workers off, you were rude and condescending to people working in your home, and after all of that you lied and called the police and wasted their time and then ON TOP OF THAT came to my homestars page and attempted to tarnish my name and affect my business. Very shameful behavior from a "grown adult."  It's people like you who prey on contractors and especially young ones and take advantage of them every chance you can get.  I feel bad for anyone who comes across you and has to deal with you.  Your poor husband.....

Alex

Thank you and appreciate the kind words.