ADT Customer service is appalling. Once again recently I have been passed from pillar to post with people promising to call me back to fix an issue that has been going on for over a week. The issue was caused by changes that ADT Pulse made to their system without even the courtesy of informing their customers.
One of the technicians shouted at me on the phone, others don't know what they're doing. Unfortunately this isn't the first time I've had this type experience with ADT.
I'm leaving them and will never return - I advise you to stay away. Don't waste your money and your time.
- Approximate cost of services:
- $200,060.00
- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you