We just moved into our new home two weeks ago, and just as summer storms start, both our sump pump failed and our basement flooded. I called a big-name plumber company and they were fully booked that day, so I tried two more local ones, but they were full as well, but they referred me to him, and he did an efficient job replacing the pump and made sure it worked before he left.
Very friendly, professional, knowledgeable and great follow-up service.