Restoranation Inc

My tenants noticed a weird smell coming from the basement and notified me. Once we realized that it was mould, we called in Restoranation. Alex, the project manager, was on-site to do air quality testing within 24 hrs and had a quick turn around for the results. Alex was able to not only thouroghly explain the testing, results and remediation process but went above and beyond to reassure and work with the tenants and myself, and to ensure that the job was done professionally, thoroughly and efficiently. He was also able to provide suggestions to ensure this issue does not happen again. While I don't ever wish for another mould issue, I would definitely use them again and highly recommend them.

Alex and his team were very professional and did a terrific job, all at a fair price. The basement of a unit I purchased was in need of a deep cleanup with sewage leaks and decades of dirt. It is now spotless.

I would not hesitate to refer the team to anyone. To the team, thank you for your attention to detail and amazing communication.

Alex provided great customer service with an option for a quick turnaround time regarding air quality results for mould issues. We were very pleased with the prompt and efficient service we received. Alex was readily available for follow-up discussions and answered all our questions and addressed our concerns thoroughly. Alex provided us with the assurance and knowledge that we needed to ensure that the next steps needed to remedy the issues were taken. It was a pleasure to deal with Alex, he was always very cordial, professional, and accommodating. We would highly recommend Restoranation Inc.

Needed two short notice air quality tests and Restoranation was flexible with scheduling to get in quickly. The lab results were available fast and the follow up discussions were very informative. A professional and knowledgeable team.

Remedial work began on time and the technician was very personable and informative. All aspects of the procedure were clearly explained and a follow-up call was received after completion to check on satisfaction. I would certainly recommend this company, as its Project Manager and Technician went out of their way to provide any and all specifics, plus reassurance regarding any questions and concerns.

Alex and Charles came by to inspect the removal of asbestos around the basement ducts. Both of them were extremely professional, friendly, and knowledgeable. They seemed very honest when providing the different options that I had and I never felt like they were trying to scare me to go with the most expensive option like other competitors do. They were very quick with providing a fair quote and scheduled the work right away.

Charles was the one that came in to do the work as it was a fairly small job. I was very pleased with the safety measures that he took; from the enclosure of the area to the products that were used. Also, the clean-up was very neat and tidy. Once completed Charles went over what was done in great detail and explained what he used for the job. Alex called me as well to ensure that my needs were met and that I was satisfied with the work. They were fantastic to work with and did an amazing job. Id recommend them 100% and will be using them again for any restoration services!

Well I will start by saying I am not the owner of the home I am a tenant but when Alexander came in he had the upmost respect for me even with me being the tenant. As we know the landlord usually always doesnt want a repair man to explain the situation or what they suggest on doing to the tenant and just to them. Alexander came in and explained everything to me I found it was a bit bigger of a job than was led on to me before. I am so much more at ease to know what is happening in my home.

I would most definitely recommend Restoranation Environmental Services!

Alex is very knowledgeable and professional. He got back to my request on homestars promptly and scheduled a visit. His team finished the job on time and did a great job. I highly recommend them.

I want to say a huge thank you to Alex, Charles and his team at Restoranation Environmental Services Inc. for helping and supporting my family in restoring and cleaning our items of 13 years that we lost to a neighbours home burning down beside us.

From first contact, they were all very supportive in helping our family get back on our hand by doing an amazing job ag cleaning and restoring our belongings. They explained everything in detail on what they were doing and even showed us as well.

My family and I are extremely grateful to Alex and his team for being there for us in this stressful time of need. They went above and beyond to support and help us and we will never forget the kindness they showed to us.

We had a significant mold problem throughout our basement, to the point that the finished basement had to be completely ripped out. At the beginning of the project, we also discovered that asbestos had been falling in from an upper wall, and would need to be cleaned. Despite this, Restoranation completed the project, including the unforeseen asbestos cleanup, on time (in just one week).

I was especially happy with the communication from both Alex and Charles. They always told me what I needed to hear, even if it wasn't what I wanted to hear. Because of the asbestos, there were additional costs that weren't covered by the original estimate. These were always communicated clearly ahead of time. Aside from the asbestos there were no surprise costs.

If the "surprise asbestos" aspect of this story is setting off alarm bells, I can tell you that it was verified by an independent lab, and our house is over 100 years old, so of course it has asbestos in the walls. Two other contractors who assessed the mold problem also missed the presence of asbestos, which Charles at Restoranation spotted immediately when he arrived to start work. I was suspicious at first, but I'm now grateful to Charles for spotting the issue and rectifying without extending the length of the job.

My family and I can now literally breathe easy knowing that our house is safe.