Brenda in North york

Jeff arrived well within the scheduled window, and (to my delight) put on blue disposable shoe covers to protect my floors before walking into our kitchen to examine our main problem, a failing kitchen faucet. He listened to our observations and concerns, then gave his opinion on the problem, suggested options with faucets that he had found reliable. Our 34-year-old bathroom sink taps dripped and were hard to turn. Jeff examined them, declared them worth keeping, and explained the work to clean and repair them--and the cost of all the work. My partner and I consulted and agreed to go ahead with both jobs. Jeff left briefly to collect the required parts stocked in his truck (no trip needed to buy or pick up anything). When he returned, he worked carefully, patiently answering my questions (about what he was doing and plumbing in general). His explanations were articulate and enlightening. Jeff was respectful of our property, cleaning the workspace and moving items as needed. He was careful to ask us about any requirements for parts disposal in our condo building, and left a small, neatly packed box of old parts at our front door. The kitchen faucet is the newest item in our kitchen, and is a joy to use. The bathroom taps are easy to turn, and sparkle even before I clean them. Thank you, Jeff, for your help.

In May 2012 I requested that Steve make an urgent house call to examine our leaky, 27-year-old washing machine. He came within a day, and right on time. He asked pointed questions about what leaking we had observed, and looked over the machine. He advised us to replace it, as he didn't want us to waste our money trying to repair it. Then Steve gave some helpful advice on the kind of machine to look for, and within a week, I had replaced both my old laundry machines. A few months later, I needed advice on replacing our kitchen appliances, and left a message for Steve asking for a telephone consultation. He called back almost immediately, and patiently discussed the pros and cons of different types of ranges and fridges for over half an hour, and refused to accept payment. I was very impressed with Steve's professional attitude--he's amiable, a good communicator, punctual and respectful. I'd call him again in a minute. In fact, my range has a sick element that needs attention, so I'll be calling "Dr. Steve" soon!