Reviews

10/10

I have not been able to properly clean much of my kitchen for some time. especially around the stove. Grease had built up. It is much better now, ready for my new stove and fridge.

Approximate cost of services:
$185.00
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Company Response

Yayyyy!!! Thank you for such an amazing review. Our team always tries their best for our client's satisfaction!!
It is our pleasure to clean your home and the team do it with so much love, thank you for thrusting in us.

Kind regards,
Mary

10/10

My rug turned out like new ! So fluffy and my cat does not recognize it! Highly recommended!

Approximate cost of services:
$250.00
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Company Response

We appreciate your business

Thank you.

10/10

One of the baffles came off the inside of the dryer. A replacement drum was not available ie obsolete/ He tried a couple of larger screws and it worked. I am very happy I did not have to replace my dryer. Home stars had been great for me to get repairs to my home. I am always a little cautious as a greyhaired single senior. Thanks.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us. We hope to welcome you back again soon

10/10

My bedroom light did not work, new bulbs did not fix it, breaker ok. Old outlet needed replacing. Ali happened to be in Hamilton. Came about an hour later. fixed all my little problems. was timely courteous, friendly and nice. I am very pleased and will give him whatever business I can.

Approximate cost of services:
$200.00
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Company Response

Thank you so much for the great review as I really appreciate you taking the time to do that for me.Please don't forget to recommend us to your friends and family. All the best!

10/10

My dryer was making a terrible noise. The repair man came on time and masked with booties to not dirty my floors. Found the problem, fixed it and did a maintenance check, and vacuumed misc. lint. Excellent service. will reccommend

Approximate cost of services:
$300.00
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10/10

The team arrived on time and went straight to work. My freezer held 50 turkeys was old and immense. Removed with no damage to my walls. The other items were easy. The workers were very nice friendly and professional. They had their own tools and even repaired my screen door that they did not have too. Everything disposed of. I like that they try to recycle if possible. I would definitely recommend this firm and use them again. Thanks

Approximate cost of services:
$500.00
1 of 2 people found this review helpful.
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Company Response

Nancy it was a pleasure helping you!!!

Wooly Insulation

First Review

10/10

AS part of a Union gas effort I received an insulation audit. I required attic insulation and basement insulation. Wooly Insulation came and did the work. They could not have been nicer or more professional. They left the work area clean and tidy. They moved the washer and dryer for me and back as I was unable to do it. They also discovered my water tank was leaking and told me. I met just about everyone at the company and it was a pleasure to have them in my home. They treated me like their favourite aunt. One does not have to worry about these men coming into your home when you are a senior lady. five stars!

Approximate cost of services:
$0.00
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10/10

The taps in the Master bedroom sink broke and needed replacing. Came on time, did the work and checked to see that all was in order with the sink. Found some issues, some 55 years old that I knew about and brought everything up to date. Replaced the trap thing that was soon to leak. Preventative good. This sink will not need attention for the next 20 years. Andrew was liked by my tenant. Good Job!

Approximate cost of services:
$270.00
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9/10

I rent a hot water tank from Sandpiper. THe hot water tank was not working. PHoned Got a service call on the weekend. Gave the Monday to order the part. fixed Tuesday. Pleasant staff on phone and workmen professional and did good work. Very Pleased.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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2/10

I was extremely disappointed in the communication with the company and the crew. Unfortunately since the work was completed a drought has arrived and a true test of the work has not happened. The crew was undependable, insisted on music loud enough to be heard over the jackhammers or they would not work. Beer cans were found in the dumpster. They left the plumbing and electricity hanging as they do not reattach things to the walls that they take down. Dust prevention was only used sporadically. The wall membrane was poorly put up. It is blousing and unsecured at the bottom. The workers were yelling at me and I was so upset that I had a neighbor over, and he made them leave. After a few weeks some of the concrete they replaced is still not dry and I do not mean where the new lesser grade concrete meets the old. Also did not get the warrantee mailed to me.

Approximate cost of services:
$12,000.00
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Company Response

I am one of the partners at Basement Technologies and I am sorry to hear that Nancy was not happy. We have worked for over 2,000 customers over the past 20 years and only a handful have not been pleased with our work. When there is a problem, most people call my partner or me to discuss. We then either explain why something is the way it is or immediately remedy the problem. Nancy did not contact either of us and we did not know she had any issues until we read the above review. I have gone over the issues with my production manager and provide the following comments: 1) communication was difficult at times as information was often relayed through the tenant living there; 2) as to the crew being “unreliable”, Nancy questioned the crews’ work times during the job, questioning their arrival and departure times as well as the length of lunch breaks – it was explained to her that they often needed time back at our shop to transfer debris from our truck that was taken from the job site and would sometimes go to a supplier for materials during their lunch break. We checked the tracker on their truck to confirm that this was indeed what was happening; 3) music was turned down when the crew was asked; 4) dust prevention was used but it can never totally eliminate the dispersion of dust created when breaking up concrete; 5) The wall membrane (house wrap) was correctly installed as shown in pictures we took after its installation; it was also inspected and passed by the City of Hamilton as was all the work under the building permit; 6) when the crew went back to finish the cleanup of the job site, Nancy was rude and condescending to them and one did eventually raise his voice in response (I agree though that this is not acceptable); 7) regarding not restoring plumbing and electrical lines, this is explicitly not part of our contract and customers either have their own contractor follow with the rebuilding/restoration or we recommend one for them; 8) all concrete is of high quality from pre-mixed bags supplied by the top Hamilton building material supplier and it was applied properly; it does not make sense that it had not dried after a few weeks – it will appear darker than the old undisturbed concrete (we literally apply tons of concrete each year, including completely replacing basement floors and building new foundation walls and have never had this issue raised before).
Basement Technologies works hard to do quality work at a fair price and most of our customers are repeat customers who have moved to a new home or are referred to us by happy customers. Please check our website at www.dampbasements.com for dozens of real reviews from some of these customers, including many for the crew discussed above.

10/10

Absolutely fabulous . Came fifteen minutes early, sorted thru my little issues, fixed what needed to be done. Very professional. Will call again for all my electrical issues! I am very relieved to know what is safe and the unsafe has been removed.

Approximate cost of services:
$180.00
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Company Response

Thanks Nancy for taking the time to write this review . It was our pleasure to work with you please feel free to call us anytime