"My wife & I were very happy to get an extremely nice finished basement by Finished Basement. They not only completed the job in an incredibly short 2.5 weeks, as promised, but also on budget. We were impressed with their showroom, and the quality of the standard products, and optional upgrades. Igor, the owner, meets with you at the beginning of the process, then at the end to review the final costs. He takes pride in his company and the work that they do. Most of the staff, including Andrew, Natalie, Yuri, Alex & Vitally, were easy to work with. The area is cleaned up daily.
I think they can be even better if they improved on their communication.
e.g. 1: I was told on the first day that there was plenty of room to install piping from the main basement gas line to the new fireplace. A few days later, the installer said there wasn't enough room (folded pool table in the way) to work. He instead connected to my outside BBQ pipe, and drilled a hole from the outside into the basement.
e..g 2: We were told that they could open up the staircase wall as far as a 'floor to ceiling pipe next to the stairs'. When I saw that they were short about 10"", I was told the smaller pipe below the stair stringer would be as far as it could be opened up.
e.g. 3: On 2 separate occasions, I discovered my phone was not working. The 1st time, Igor, the electrician was kind enough to fix it when he came in the evening to discuss the electrical work; however, the 2nd time, I complained to the crew early in the day, they just left without telling me anything. That night, I went to the basement and found an unplugged cable which was the cause of the problem.
e.g. 4: Complained to the crew about the central vac not working after the basement pipe was moved a inches to a new wall. Nothing was done to address this issue. The last day I said it still wasn't working. Luckily, Yuri, was able to find the cut wire with minimal damage to the finished ceiling.
e.g. 5: They provide a detailed estimate/contract document, but I suggest it be reviewed carefully to determine what is covered. We purchased a gas fireplace package, which listed a remote control. It was not crossed out and there was no indication it was not included, but we were told at the end, that it was an option."
"Despite some issues as detailed above, I believe any project of this scope may have some problems/issues. Finished Basements does their best to ensure the project is completed with as few issues and surprises as possible.
I still highly recommend them. "
