Brick The

Bought a Samsung Washer and Dryer set plus the warranty and delivery service on Weds May 9 on the condition that it was delivered to me on SAturday May 12 - Sales Rep said not a problem. I get a call on Thursday that its being delivered Friday May 11 not Saturday. Call them back to say I was promised Saturday MAy 12 - they said it wasnt possible and the only other nearest date would be Sun May 13 (Mothers Day) - called sales rep at store to discuss - apparently he wasnt available. Stay home sunday to receive it ; the washer arrives, bt no dryer - they say its on backorder for another week. Nobody calls to update us that one week means actually 3 weeks - I call the store they say Dryer will be delivered June 7. I stay home from work June 7, guys deliver dryer, plug it in, attach vent and leave. When I go to use dryer 3 days later on the weekend, I realize they didnt hook up the hose for the steam feature on the dryer....I call the Brick and say they need to come back and install, ...The Brick "customer service deaprtment" says - sorry sir, they wont come back as its been over 72 hours since delivery and thats our policy. LOL - ARE YOU SERIOUS ???? wow, i cant even bring myself to argue with these people (despite trying mind you) simply not worth EVER visitng the Brick again. The horrible service isnt worth the $50 bucks yo may save on the price of the appliance versus somewhere else - they are just a joke when it comes to cusotmer service / customer retention. I have NEVER written a review here or anywhere about a service complaint, but cant let this escape me....just brutal.. I wouldnt go back to BRICK if they were giving stuff away for a looney and you didnt have to pay anything until the year 2050 - never again getting my business

Do not buy at The Brick and certainly never use their so called Appliance Repair department. The words CUSTOMER and SERVICE are only for show at this company and they have no interest or concern about your satisfaction or providing what you paid for. A sad example of profit over substance and customer focus.

We were offered a "special deal" when we bought our new condo to buy our appliances at The Brick and it was the worst consumer experience of our lives. When they delivered our supposedly upgraded units, 3 out of 5 appliances malfunctioned or didn't work at all. (these were all Frigidaire Gallery products) When we asked for an exchange for appliances that actually worked, they launched us on a SIX MONTH long fight from hell that required over 200 emails, 8 technician visits and 4 appliance exchanges. On top of that we ended up having to take six days off work to do this to accommodate THEIR schedule. They scratched our floors twice and several of the delivery people were extremely rude and one even bullied my wife. Their "customer service" model is geared to give you sub-par products and then make the process of getting what you paid for as arduous and frustrating as possible, hoping you will give up. Countless delays were experienced while we waited for the minions that work in their "customer service" department to supposedly clear any action with the mysterious and invisible "upper management" group. The managers of these "procedures" as they liked to refer to them, never actually dealt with us directly or offered any explanation as to why they were ok with the notion of brand new appliances that needed repair before you used them once. The more than 200 emails is not an exaggeration. We couldn't use our oven for over 3 months, we had to do our laundry at the laundromat for 6 weeks and the fridge made noise that sometimes woke us in the night. The technicians they sent were on the whole useless and incompetent. We had 3 different parts on the dryer and stove replaced on BRAND NEW applainces and they never acknowledged the foolishness of having to get out of the box appliances repaired. Never buy at The Brick, DEFINITELY not appliances and for goodness sake, don't call them to repair your appliances. The first technician they sent to look at the dryer literally never opened his tool box. He looked at the dryer and declared the problem to be with our breaker panel without even opening the door or looking at the wiring. For this I had to take a day off work and of course he was 100% wrong. My condo manager replaced our breaker panel on this moron's assessment, yet more expense and time wasted due to laziness and not being qualified for the job. The time, cost, stress and frustration of trying to simply get what we paid for out of these people was by far the worst buying and customer service (not a usable term really with The Brick) we have ever experienced. We hope this review saves others from having to experience the same.

friendly service
salesperson was very knowledgeable
Love my new appliances
I went back to buy a washer and dryer. I was shown a few different kinds of washing machines. I didn't even know that there was a washer that had no spinny thin in the middle that was not a front loader
I purchased a top loader washer and dryer that is energy efficient.
I purchased the insurance because beside the fact that it's a good idea in case I need it if my appliances need fixing but the Brick will give you a store credit of you don't use it. so far I got 2 floor lamps.

We booked sofa on boxing day n haven't received since 4 months...and now they are insisting us to cancel order....we threw sofa after we bought..n I have elders in my family who can't sit on ground...we explained our situation but NO HELP..No ALTERNATIVE S... WORSE EXPERIENCE EVER.....

My leather love seat fell apart after 16 months. The leather cracked open even though I treated it. I went back to the Brick and they told me I should have bought the insurance. What happened? I paid $855.00 for a love seat for 16 months? I'm surprised that the Brick sold me something so cheaply made. I should have listened to my friends who told me The Brick is CRAP!

Bought a brand new love seat and sofa from Markham Brick. Less than 4 months and leather started shrinking and head rest foam started sagging. Contact Markham Brick and they said it's regular wear and tear. I also have 5 year warranty plan which is basically useless as per their customer service representative. I paid $499.00 for warranty. Markham Brick provided me a corporate email address (customercare@thebrick.com) which is not in use any more. There is no way to talk to anyone above stores via phone and stores does not care. I sent am email via their website and got automatic reply back saying they will contact me in 24 hours. Haven't heard back from them yet. Such a bad experience. Feel like wasted $3500. After filing complain I took pictures of floors models and product I received. The sofas with tags are floor models.

We purchased a double 64 fridge
A sectional and 4 beds
We were told the box springs fit any size queen
NOT TRUE
Check your own measurementss
Better yet
Do t go there !!!
I asked to return
And they said no returns!!
This isn't value village???

I bought a mini frizzier on end of Agu ,2017 (on sale).
They told me I would receive the stuff max in next two weeks.
It delivered on Oct 14. It was Damaged.
I sent the pictures of it . They said it's gonna be replace in approximately 2 weeks ( it should be in Nov 4).I called at Nov 7 they said more 2 weeks. After 2 weeks I called , heard the same answer.
I changed my mind and asked them to come and take their damage stuff. They mentioned that there is no return policy.
And there is no promise to have the frizzier in next 2 week BECAUSE it is the Mani factor problem not them.

We renovated an entire home and purchased ALL our appliances from The Brick. The stove wasn't suitable for the space (never used), only to be told appliances are not returnable.

Bought full set of bedroom furniture and mattress, "tricked" into buying the cover for the mattress that won't even fit the mattress. Tried to return it as NO-FIT but their policy - unadvertised when bought - says you can return mattress pads, pillows, etc. Poor salesman, whatever - looser number 1 of about 150CAD...
Bought full extended warranty, called for damage repair covered under warranty but...I'm still calling will be my 4th time today as the person I initially talked to and sent pictures to is conveniently working on the other shift every time I call?!?! and they never called back yet as promised. Looser number 2? may be - we shall see...regardless of all these I'm gone and will stay away from them forever but from where to buy now that they were bough by another company which are not better.