Repair microwave over the range
- Approximate cost of services:
- $111.00
Repair microwave over the range
Hello Lisa,
I just wanted to thank you for such a wonderful review. We all work very hard at providing as positive an experience as possible.
Steve
The Owner
Hello Liz,
I thank you for your kind words and your effort in posting this review.
Suttons works very hard at helping customers over the phone in an attempt to avoid any unnecessary service call charges.
Warm Regards,
Steve
Hello Boltxp,
I thank you for your kind words and taking the time to post a review on this website.
Suttons runs approximately 50 service calls a day and we work hard at offering every single customer a quality experience.
warm regards,
Steve
Hello Alan,
I thank you for your kind words and taking the time to post this review.
Everything you have mentioned is how we run our business model.
The appliance industry is so very challenging and being upfront and honest has made us one of the busiest service networks servicing from Oakville to Kitchener through Hamilton and now servicing all of the Niagara area as well.
Warm Regards,
Steve
Hello Private User,
I thank you very much for giving us a chance to provide you with quality service.
There are so many challenges from the initial contact from a customer to the completion of the repair.
Every employee at Suttons works as a team to provide this goal of obtaining a satisfied customer.
We work closely with all the major appliance manufacturers and parts suppliers in Canada and the US to supply us with the parts and technical support required to repair any appliance issue you might have.
Warm Regards,
Steve
Hello Hans ,
I am not sure why you think we would not want to order you a different part other than the one we sold you. We order parts 6 days a week and would certainly order you whatever you like. If the part we sold you was based on the manufacturers replacement, that would be in your best interest to use it.
Suttons either sells you the part at the manufacturers price or less. If you found something different I as the owner would love to know about it.
If you feel we have overcharged you for a part we would like to take a look at this and correct it.
I will tell you owning this business for 26 years your business is very important to Suttons and we want you coming back.
Please contact our office and ask for the owner (Steve) and I will personally look into this.
Steve
It is very frustrating to hear you have had this type of issue .
All of our technicians come prepared with tools. I find it odd that service would come into your home and diagnose the problem for you and then you feeling you had to have a second opinion.
Furthermore, what makes you think the diagnosis was more accurate from this other company which stated you needed a control panel?
I am always open to a customer issue and would be more than happy to discuss this further.
We at no time would send a technician out " with no tools and ill prepared"
Obviously there is more to this story .
Please contact our office so we can resolve this for you.
Management
I am sorry we were having a problem identifying a leak in your product.
Typically we can see signs of where it is coming from but sometimes if it is not obvious at the time of the call it can become very difficult.
Please contact the store so we can resolve this for you.
The management