Awnings By Rolltec

We were happy to find a company as professional as Rolltec in the search for an awning for our new deck at the rear of our house. Their selection of products was very good, the advice we received in the showroom was excellent and when we had the awning installed - on time - we were not disappointed. We have had no problems with the product since then, it has been easy to use and has weathered the elements very well. I highly recommend Rolltec. A friend whom we referred to Rolltec has also been very happy with the service provided.

We ordered the awning with power winder and it was installed as promised. We had an issue with the mounting of the system and Rolltech came back on two occasions, the second was to reinstall with a revised mounting design. We have been extremely pleased since then and the awning is up and operational and continues to give us pleasure when used. Today we popped in and required some parts that had worn - Helen provided the parts and instructions for installation-no charge. Now this is service - well done :-)

We paid $3,560 for a residential awning so that we could enjoy our backyard with our 2 young boys and elderly parents. I convinced my husband it was a good investment that would pay itself off after many years of enjoyment.
The awning was installed this summer (summer of 2016), after a few weekends of trying to use it we noticed 2 things: a) the material is noticeably wrinkled in certain areas and b) the awning does not give us shade at any point (any hour) in the day.
After 2 emails, a phone call/vm and an online post - we were able to arrange for a technician to come out and help us with an assessment and possibly an adjustment. We are very grateful for someone getting back to us and we look forward to the resolution to our product questions/concern. Thank you.

We face south on Lake Erie and were looking for a way to get shade from the direct sun. Rolltec was the answer. From the first visit to their showroom, Roman and Helen made our purchase a great experience. We have pot lights and speakers under our soffit and Roman suggested mounting the brackets on our roof into the top of the trusses which gave us more height and greater projection. Our wind sensor retracts the awning perfectly as gusts occur off the lake. We installed the 18ft awning ourselves under their occasional advice. Great product, great support. We are very happy with our awning.

Awning and service are great. If you're going to install it yourself it is very tricky despite being only 6 holes...especially on brick. Plus you're up 11ft in the air and it needs to be straight...no room for error. Buy the install kit or get them to do it worth the money.

After purchasing and renovating our home in Oakville in 1995 we purchased a Rolltec awning which we have enjoyed ever since - that's 20 years without problems and, with regular cleaning, the canvas still looks good. Recently a replacement part was required which, due to a design change, is no longer produced. However, Rolltec went the extra mile to find me the part which is now installed and my awning is performing once again. I can recommend Rolltec products and service without reservation.

I was looking for alternatives to patio umbrellas to replace lost shade from a tree we had to cut down. Considered one of those steel/aluminum gazebos from the big box stores as an option but Rolltec salesperson said that they don't stand up very well over time and last only 2-3 years. Awnings are supposed to be good for 15-18 years. Cost is twice that of the gazebo but life expectancy should exceed my time in this house. Once I got over sticker shock, I ordered 2 x 11 ft awnings, side by side to cover full rear of house. Colour/pattern selection was impressive but we went with neutral sand colour. It's been only 2 weeks since installation and all is good. Install was quicker than expected, only a few weeks after order was placed and it was done much quicker and cleaner than expected. Great job. Looks great. Love the shade. Didn't get electric motor to roll & unroll which might make it easier to use since I open & close on a daily basis depending on weather. Another $1,000 expense and potential tech problem I didn't need.

In 2009 Rolltec installed a motorized Adalia X3M Extenda model awning with a remote control and wire-free wind extender on the back of our house. The wind extender is designed to retract the awning automatically if it senses extreme weather conditions. After 7 years the fabric still looks brand new and the awning has performed flawlessly ... until this spring when it began to retract automatically in perfect weather conditions at seemingly erratic intervals. I assumed the wind extender was malfunctioning and called Rolltec for advice.

Helen, the General Manager, called me back the same day and explained how to open the casing of the wind extender and change the two AAA batteries! It took me two minutes! Problem solved.

Fabulous product and excellent customer support!

Bill Pratt
Downtown Toronto

The entire experience with Rolltec has been both professional and pleasurable from material selection to removal and final installation.
The on-site gentlemen were courteous and clearly experienced.
Will continue to recommend your product and service to anyone that may be interested.

The original

they are the best - great service and after support - always helpful and pleasant - whenever we have need additional support with questions are service rolltec has been very pleasant and helpful