Awnings By Rolltec

Awnings & Canopies
Vaughan ON L4K 4R8
Write a Review
Write a Review


HomeStars
Awnings & Canopies
Awnings By Rolltec
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Awnings By Rolltec

Average customer rating:
9.8 10 (271 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Retractable Awning

We have had our Rolltec retractable awning for two years now, and we are so happy with it. The service was great, the installation was great, and the product is great. It has been a welcome addition to our backyard, and it makes the back patio so cozy and comfortable.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you very much for your lovely review. Retractable awnings are great addition to any home and they make everyday life so much more comfortable.

Brian B in Riverdale
Brian B in Riverdale
5 reviews Toronto, ON
10/10

remote controlled awning

These guys are great! On time, on budget, and they're happy to come back a year later to adjust the awning if required. And, one phone call is all it ever takes to get something done. I recommend them unreservedly.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you very much for your review. Always a pleasure to hear back from the customers. It is our ultimate goal to provide high quality awnings at affordable price point.

bentonsteve from Maple
bentonsteve from Maple
1 review Bobcaygeon, ON
10/10

Patio Awning - Service

I purchased a complete Awning system for my patio from Rolltec in July 2012 and everything worked perfectly up until 3 weeks ago when I could no longer get the awning to extend or retract. I called Rolltec and without any issue they got involved and solved the issue for me. I worked directly with Helen (General Manager of Rolltec). This was no easy task as it turned out to be both the somfy remote and the motor. Under warranty, personal support was provided by Helen and Her husband as we went through the process of determining what the issue was. Their service was excellent and well beyond what I would have expected. A reminder of times past …. truly "service excellence".
Like most purchases you like to get good quality equipment (which it is), but more importantly is the commitment of the Company and good service when and if you run into problems.
In my case I received both.

Thanks to Rolltec my awning is back working perfectly once again.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you very much for your review. I am glad that we could resolve this tough issue with minimal complications. After sale service is very important to us.

Stephen M. from Toronto
Stephen M. from Toronto
4 reviews Toronto, ON
9/10

Rolltec Awning installation for our Patio

We contacted Rolltec awnings for assistance with an installation of retractable awning for our patio. After a brief telephone call, They sent a knowledgable sales rep to our home with samples to give us an estimate.

We've had a very good experience with them. The salesperson was on time, down to earth and answered all the questions we had without any "hesitation". The installation was quick and efficient. And best of all we have the awning now for 2 years and it's working beautifully. No matter the weather. The only reason why we gave a 9 rating and not a 10 it is simply because, after the installation, It got a little uneven on one side but when we called the company, they explained how to adjust it, which wasn't that easy for us. Over all, a great company to deal with and professional installation services.

Approximate cost of services:
$3,300.00
Was this review helpful?
Simona Brace from Woodbridge
Simona Brace from Woodbridge
2 reviews Vaughan, ON
10/10

Awning Installation

I am very pleased and satisfied with the great quality and the service this company does for its own customers. I am also very appreciative to Ms. Golubev who is on top of everything related to her customers and the installers who did a great job. I truly, honestly and sincerely recommend this company to other customers. Your satisfaction is guaranteed.

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are so lucky to have customer like you are. Thank you so much for your business and your warm comments. Have a great time with your family in a shade!

Dave Pombiere from Caledon
Dave Pombiere from Caledon
1 review Caledon, ON
10/10

Awning

We were very satisfied with the professional manner in which Awning Master served us. Their knowledge and experience was exceptional. They guided us with style, colour, control options and delivered within the promised time. I would recommend them to anyone interested in any type of awning!

Approximate cost of services:
$3,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Janice from Toronto
Janice from Toronto
2 reviews Toronto, ON
10/10

14 ft spring assist awning

We had a great experience with Rolltec. They accomodated us with the installation date, then, because the weather was cooler than expected, allowed a day for the epoxy to cure before coming back to install the awning. The salesman was polite and informative and the installers were professional and conscientious. Our deck is usable all day long now and it is such a pleasure to sit out!

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you so much for your review. Enjoy hot summers days in a cool shade under Rolltec awning.

Leonard R Klochek from Toronto
Leonard R Klochek from Toronto
6 reviews Toronto, ON
10/10

Purchase and installation

I recently purchased a 12 x 10 motorized retractable awning from Rolltec. The whole process from purchase to installation was pleasurable. The awning works beautifully. Being an electrical engineer, I appreciated the technology involved. I especially like the remote operation of it.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you very much Leonard for your sweet comments. Motorized awnings are definitely added convenience. Have a great summer under Rolltec awning.

David G.
David G.
7 reviews Markham, ON
10/10

Awning

We were referred to Rolltec and right from the start, the customer service was excellent. Met Helen. She cared about us as a customer - and not just wanting to make a quick sale. Patient and experienced, she gave excellent suggestions and ideas based on the size of our property - as if this was her own. Installation crew, Mark and Josh, were first rate. Very professional at their work, they explained everything and wouldn't leave until all our questions were answered. Price was great. Quality work done efficiently and on time. Highly recommend this company!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear David, thank you so much for your great sense of humor and your warm comments. Retired life under Rolltec awning will be even more active!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Awnings By Rolltec

Rolltec® awnings is the leading Canadian manufacturer of upscale retractable awnings. Since our startup in 1984, Toronto based Rolltec® has proven to be an industry leader in shading solutions by providing the highest caliber in both quality of products and customer service. Our superior work was recognized by numerous Awards of Excellence, Outstanding Achievement Awards, and Best Of...by Homestars.

Recently relocated to a larger 50,000 square foot facility in the heart of Vaughan, Rolltec® has its own engineering department, machine shop and computerized sewing operation.

What sets Rolltec® apart from other awning companies is that the majority of parts are designed and produced in-house. Rolltec® is the only Canadian manufacturer to fabricate spring loaded lateral arms themselves employing specially constructed machinery. Rolltec® awnings are crafted using proven European traditions combined with advanced North American technology and the best materials such as stainless steel and aluminum. To ensure we retain the highest quality standards, the sewing department utilizes automated operations that provide flawless stitching and seams on their resilient, acrylic fabrics. The on-staff Engineering team at Rolltec® is continuously perfecting all aspects of awning technology. Our engineers keep an eye out for advancements and implement leading-edge changes to their production. Many hours of comprehensive testing are completed prior to any new designs being introduced, which accredit to an impressive 10-year warranty.

Rolltec® services both retail customers as well as a vast network of distributors all across Canada. Our retail division provides free in-home consultations within our service area and can assist with every detail from taking measurements for a custom built awning to installation and service. Our retail division covers the following area: Toronto, North York, Richmond Hill, Thornhill, Maple, Woodbridge, Kleinburg, Scarborough, Markham, Unionville, Pickering, Stouffville, Uxbridge, Newmarket, Aurora, King City, Nobleton, Bolton, Caledon, Georgetown, Brampton, Etobicoke, Milton, Mississauga and Oakville. For inquiries outside of these areas please contact our office for further information or to locate an authorized dealer near you.

Based on many testimonials received from our clients, rest assured that your needs will be well looked after and you will be extremely pleased with your awnings as well as the level of service provided to you by Rolltec®'s team of experts. Our commitment to customer satisfaction allows clients to focus solely on enjoying their time outdoors worry-free.

CATEGORIES
Awnings & Canopies
PRODUCTS
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
SERVICES
Sales, installation and service
BRANDS
Rolltec, ADALIA X3M, Bravo, Eclipse, Physique XL, Sombrano S+, Pergolino, drop arm, basket awnings, Somfy, Sunbrella, Sattler, Sauleda, Citel, Soltis, Glatz
STYLES
Retractable awnings Stationary awnings Sidepost umbrellas Giant unbrellas Louvered Pergola Rolling Pergola
SPECIALITIES
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
WEBSITE
http://www.rolltecawnings.com
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
25
RETURN POLICY
All products are custom manufactured to customer's specifications therefore no returns accepted
PAYMENT METHOD
Visa, Master card, American Express, Debit, cash, cheque
MEMBERSHIPS
Industrial Fabric Association International
LIABILITY INSURANCE
Yes
DIPLOMAS
Numerous IFAI awards winner
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Prices start from $1000 and up depending on size required
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All fabrics come with 10 year limited warrantyFrame come with 5 to 10 manufacturer's warrantyEle
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.