Home Depot Canada The

I ordered an AC online and decided to cancel the order a couple days after. The agent over the phone confirmed that it was cancelled successfully. It was not. The large heavy box arrived at my door, and I could not move it. Called to set up an online return which took over an hour. I had to call UPS after that to set up a date/time for pick up. They never came or called. I called UPS again and it was only machine picking up and I was told there would a fee of 5-6 dollar to schedule a pickup! I called the Home Depot again and asked them to reach out to the UPS. They could not, I asked for a manager they connected me to a supervisor which called me a day later than they told me she would. Again, I scheduled another pick up through her, UPS did not show up again and no one informed me again. I keep emailing the Home Depot after every failed attempt to just return this item, they respond after hours and just say we apologize we shall schedule another pick up. When exactly? days later?! After talking/being on hold for almost 4 hours, they did NOTHING. The AC is still with me, and they have my money $825.

Not only made the mistake on delivery date which had caused my family to wait the entire date at the construction site but also managed to Iied to us on the date it was supposed to delivery. DO NOT BUY FROM HOME DEPOT!!!

We had a renovation planned. I bought a tub from HD in Ottawa. They didn't deliver on the day they promised. Then we went on vacation and they came when we weren't around for a week and left the delivery outside in the snow and harsh weather. No one called to tell me my delivery was late or on it's way so we had no idea when it was coming after it was late. Random, disorganized, bad communication.

ordered a dishwasher from this store, got a lot of promise from the sales, and waiting for the delivery. but nothing happens on delivery day, when I follow on their website, they say the machine will come next month! and they don't know where the item is now! That is their order tracing system!
you may cancel the order and buy elsewhere, who cares!
but I already detached the old machine waiting for the delivery guy to take away! how can I wait for one month? so Never , never buy anything from this shop again!

Ordered and paid for an electric fireplace. Massive delay in receiving it from the promised date. When I contacted the company no one could find the package in the shipping system. Then when it did arrive it clearly had a rough journey because it was defective and would not operate. Returned the fireplace at my local Home Depot and had the service desk order me another one but not before confirming availability. The Website dashboard said In Stock. And one week for receiving of the replacement fireplace.Two days after I paid for it I received the message that delivery was going to be delayed by a week. Then next day another email saying the product was on back order. And would be shipped Dec 10. It’s now Dec 15 and the shipping notification on their site still hasn’t changed and after a long wait to talk with a live body no one in the organization can tell me when I can expect the fireplace or even why the dashboard has not been updated. Zero customer service online. I will never order through them again. Not because of the delays but the total lack of follow up and problem solving they have demonstrated.
I know have a giant hole in my living room wall for Christmas… compliments Home Depot online.

I have spend 3 days and 3 hours each time on a phone with them just to get a return label, still did not get it.
Would never buy anything from them ever again.

Ordered a set of 5 Illume under counter puck lights for my kitchen from Home Depot online. I was looking for a hardwired solution as I was replacing 3 older strip fixtures. I had bought the junction boxes in store but couldn't find the compatible lights. I went to 2 HD because they indicated they had what I needed in stock. Unfortunately, their stock was misidentified and the set in store was not compatible with the junction boxes, so I decided to order online in the hopes that I would get sent the correct item. It worked out as I received them directly from the manufacturer. Finally had time to install them - all is good!

Harvey’s has over 8 million combinations to top its hamburgers, you can order them fresh and pick up at your closest Harvey’s 10-15 minutes later and be home enjoying them within another 10 minutes.
Home Depot, you order, wait for a confirmation that they received your order, then wait for another email that says it’s ready for pick up. Quite often I order when I need stuff, not a week in advance!! I ordered LIGHTBULBS!!! Why has it been over 24 hours and still not ready?? It’s not the store that is slow. It’s the order takers as they do not have many working, why can’t we order directly to the store?
McDonalds, Harvey’s, A&W, Pizza Pizza, Ginos, etc... have it figured out!
This is a shame, if I had a choice I would never deal with Home Depot and online Curbside pick up again.
But it is end of May, perhaps if I order a snow shovel I may get it in time that I need it!!
My opinion only
Dave

When are they going to get their curb side pick up order at Dundas and Winston Churchill location. We arrived and texted in with our spot number. Many cars arrived after us have gotten their stuff and left. After 40 minutes of waiting we went in to check. They said it it hadn’t been processed. Ok. Another 1 hour had passed and we went in again. Our items was sitting there and no one bothered to bring it out. I had to bring it myself.

I ordered several items in late march from homedepot.ca. Just like joke it is now over one month. This order is yet to be processed. what a joke. I will never order anything from homedepot again.
Since the 9th of April that they created a delivery label, the status is yet to change.It is now going to over 3 weeks. who does that in this day an age.