Mersey Heating And Air Conditioning

My experience with Mersey was exceptional each step of the way. Arian and Gobin were professional , attentive and thorough in upgrading the air handler for my Central Air Conditioner. Gobin took the time to take me through the thermostat as well. I have dealt with many HVAC companies in the past 15 years and Mersey has been the best company I've dealt with. I will use them in the future for all my HVAC needs. Exceptional service and quality work!

Technician was friendly, courteous and competent. Whole experience from booking through to getting work done completely satisfactory. I have used Mersey for over 30 years and continue to be pleased.

Improper installation caused $5000 damage due to flooding in my home. They improperly installed the down spout from the unit into the eavestrough. After inspection they did not deem the installation to be faulty even though they did not follow the installation instructions. The downspout was supposed to be clear of obstructions.

Miguel was very pleasant and professional. Thank you
Highly recommend them. Did the work in a timely fashion.

Great service by Rudy and Michael to install a new water tank .
Water tank went just before Easter and we were so happy they came same date to install new tank.
Very friendly , clean and efficient service!

Watch out for over charging! The technicians that come to your house are dishonest hustlers who will sell you replacement products with no price list. They offer discounts of a $100-$200 but really theyre over charging. We paid $6200 for a furnace and found out later it should have been $2800-$3200. Now they wont return our calls.

In January, I noticed that my furnace was not functioning properly and promptly contacted Mersey Heating, the installer of the furnace. A technician was dispatched to inspect the unit and informed me that a component needed replacement, which was fortunately covered under warranty. Despite the part being covered, I was charged a total of $593.25 for the service. The breakdown of charges listed on the receipt included a Diagnostic Fee of $169, a Level Repair Fee of $356, and HST of $68.25. It is worth noting that the entire process, from inspection to replacement, took approximately an hour and a half.

I find these charges exorbitant and unreasonable. I promptly reached out to the company via email to express my concerns about the pricing structure, but to my disappointment, I have yet to receive any response even after more than two weeks.

It is evident to me that Mersey prioritizes profit over customer satisfaction. Not only are their fees unjustifiable, but their disregard for customer concerns is unacceptable. In response to this situation, I have taken the necessary steps to file a formal complaint with the appropriate regulatory bodies. It is my hope that this action will bring attention to the unjust practices and lack of accountability exhibited by this company.

In light of my experience, I cannot in good conscience recommend Mersey to anyone seeking furnace services. their high charges and neglect of customer feedback warrant 0 star rating in my opinion.I won't use Mersey again.
Reference: Job#290474

For several years I've had my tankless hot water heater serviced (yearly) by Mersey and was always happy with their service. In November 2023 the hot water would go off and on in the shower so I called Mersey in a month before I normally had the servicing done - and the first thing their technician asked after opening the hot water heater was what company had done the last servicing. I asked why - and he said that they had left us with a dangerous situation - the external limit heat wrap (I believe this was the name) had not been put back into position. The technician had to tag and shut off the gas to the water heater as it had to be completely replaced as the excess heat had caused it to deform and it was leaking gas.
A Mersey sales person contacted me the next day and quoted me $16,000 for replacement - more than double what I ended up paying from a different company to have a combi-boiler installed.
I called Mersey multiple times over the next several weeks asking to speak to a manager. Every time I was told that a manager would call me back shortly. Nevermind that I was charged for the service call in which the gas was shut off to my house, really the least they could have done was call back to address the situation. I won't use Mersey again.

Our heating stopped working while my family was out of town because my father was dying. The last thing I wanted to be thinking about was our furnace. The Mersey staff were responsive, helpful and went the extra mile to sort things out with me during a difficult time. Great customer service! We ended up deciding to purchase a new furnace and they both installed the furnace and dealt with the financing immediately. We came home to a warm house. Thank you Mersey!

My experience was horrible. Three different appointments and still they couldnt diagnose the issue with my condo heat pump. On two additional occasions the techs didnt even show up after my appointments were confirmed. In the end when I called another company, turns out their diagnosis of the issue was completely wrong. I was 3 weeks without heat as a result of their incompetence, lack of clear communication, missing apointments and poor customer care.