The Mold Guy, Mold Detection & Removal

I was impressed by the way that the crew worked, they were efficient, pleasant & clean. My mold was accurately diagnosed and taken care of, and I am happy to say we are mold-free. Ross (who initially came to diagnose the problem) was clear and straightforward, and addressed all my subsequent questions promptly and effectively). The people from The Mold Guy (staff in the office as well) understand customer service, and took care of any issues I had after the work was done, immediately. I would recommend this company (particularly as good customer service and follow-up is rare in this day & age).
It is such a pleasure to live in my house now - the air is clean and my allergies are beginning to subside (thank God).

After reading all the Homestars reviews, we knew that Ross was the one to call about our attic. He came promptly, did a thorough inspection, and then explained his approach, clearly demonstrating his knowledge and experience, but in a relaxed way, which put us at ease from the beginning. The problem was then quickly and effectively remedied, by Lucas and his team of competent workers, without a big fuss. Thank-you Ross for your expertise, professionalism and excellent service. Your recommendations, flexibility and answers to all our questions were greatly appreciated!

We had a mold problem in our "cold room" in the basement. My wife was actually quite upset by it and a call to The Mold Guy helped alleviate her concerns.

They came to assess the situation a couple of days later and we booked them for the job. They were to come about 2 weeks later to do the work.

The morning of the job I received a phone call that 2 employees had called in sick and I was asked whether the job could be rescheduled as they were short-staffed. I explained that I had taken the day off work to be there and could not take another day. I was told to give them half an hour to see what they could do. 30 minutes later I received a call that they had 2 other guys on the way to my house.

The 2 gentlemen did a good job. They were polite and professional. Unfortuately during the course of their work one of the lights in the cold room (the line) got damaged. When I explained what happened, someone was there the next morning to not only repair it but add an extra light fixture at no charge.

I judge a company on not being "perfect" but in being able to properly address any concern or problem that may arise. The Mold Guy did this with flying colours and I could not recommend them more.

I am a realtor and needed to have mold removed from a house ASAP. Kay and Ross coordinated and had the job completed in a timely manner. Their professionalism, attention to detail and level of service surpass a 10 out of 10. Even down to the after sales, I had a few questions and concerns about another issue not related to the job, and they were both ready to answer. As for the job I had completed, started promptly and finished in a timely manner. Would highly recommend their service. Thanks again Kay and Ross!!!!

The whole experience was great! Their Office Manager, Kay, responded to my email message within 24hrs. She then listened attentively, and shared information on mold that helped me distress and reassess the severity of this situation. Second, the company was able to send someone out on the weekend. It was perfect, cause then my husband and I didn’t need to take time-off work. Third, the person they sent, Ross, was phenomenal. Although our mold turned out to be such a small job that didn’t require MoldGuy’s involvement, Ross spent time talking to my husband and showing him where the mold was, how to remove it, what products were effective, and why this problem occurred in the first place. Thank you MoldGuy, for being there when we needed it.

Fantastic service! Sent photos of what we thought was mold only to be told a good scrubbing and repainting would suffice. Saved a whack of time and cash too as the service was free.

ross is a very friendly and professional guy. no complaints, and would highly recommend. punctual and attentive, ross gave us the straight goods on house condition in a timely and thorough manner.

After moving boxes in the basement, of our older home that was renovated in the eighties, I noticed black mold on the wall. Not a good sign.

I contacted Ross, the Mold Guy, to find out if this was a bigger problem. After a thorough inspection, several other areas that I did not originally notice were found. Now that we knew about these mold issues, we had Ross and his team start work on the basement, which included removing all drywall and insulation. As a result of removing the drywall several other hidden mold and moisture sites were found behind the insulation and vapour barrier.

The work performed by the Mold Guy was completed quickly and professionally, with team members always being available to answer any of our questions, and now our basement mold problem is resolved.\

Very pleased with the service experience I received. Crew was very respectful and through from start to finish. Would definitely recommend them to anyone, anytime they need mold removal services.

Ross and his company did a great job helping us to remove our basement bedroom carpet and subfloor (that turned out to have mold growth underneath one area) and the carpet (with an area affected by a previous leak) in the basement living room. In the process, the crew was efficient and considerate. They also took out moldy shelves and cleaned out other basement storage areas and did a follow up quality air test (with air samples tested in another certified lab) for our house. Now we know that our basement is safe and clean. Their price is reasonable. We have no hesitation in recommending them.