Trillium Moving And Storage Services Inc

Here is our encounter with Trillium Moving and backed up by dozens of images we shared - this was literally the “move from he**”…virtually every aspect of this move from the time our furniture and effects left our house until delivery at our new house in Edmonton was a nightmare!

We have been moved professionally dozens of times (for military and personal) and have had a wide range of moving experiences, but none have rivaled what we endured in this instance. We assert that Trillium have not met the minimum standards they claim to follow. Consider the following as quoted from their website:
o Trillium is always striving to ensure our quality standards are maintained and exceeded…
o How and when would I file a claim? Unfortunately there is a rare occurrence of damage during the moving process. Once damage is noticed you should immediately inform your sales representative to inform them of your intent to submit a claim, as claims must be submitted within 10 days of the delivery.
o We will contact you 24 hours in advance of your moving date to sort out final details and to ensure you are prepared for the arrival of your moving crew
o Once your shipment has arrived, our office will contact you to plan your delivery or storage needs”.
o “When a planning a long distance move remember that the cheapest company is rarely the most efficient company, and though price is one of the 2 biggest factors when planning a move, ensure you are choosing a company not only with a reasonable price but with a high standard of service and a good reputation.
o We have state of the art equipment and trucks, our storage is clean, climate controlled, secured and protected by video surveillance. With our GPS systems in each of our trucks, we are able to update you on the location of your goods when requested, and keep you up to date with the ETA of your shipment.
OUR move experience failed on these points as well as in the more fundamental aspects of care and due diligence. Please consider the following regarding our move:
• Delivery was more than 3 hours late despite prior assurances the date/time had been confirmed.
• When the truck showed, the driver claimed additional funds were owed prior to unloading. This was the first we were hearing about additional costs; further delaying the unloading process.
• Over 10% (33 items) were not delivered and could not be located for more than a week
o Less than 1/2 of the missing items were delivered; most with visible damage
o Movers tried to deliver items that belonged to another customer . Were we charged to store those items? That is not clear to us.
o still not received the remainder of our possessions - we have been charged moving, storage and delivery. Why were we charged storage fees for items that could not be located on move day AND continue to be missing???
• over 80% of our boxes had visible signs of damage including punctures, rips and crushed
o many boxes clearly marked “FRAGILE” were loaded onto the truck at the bottom of tiers including many loaded upside down
o widespread evidence of lack of due care, respect or professional treatment. These are documented in multiple images, many of which have already been passed to Trillium
o numerous items showed evidence of dirt, scuffing, water damage, including water spots, wet areas under bubble wrap and mold. This clearly does NOT demonstrate clean, climate controlled storage and handling of our items.
• Even though we paid extra to have our items bubble wrapped, they arrived with the wrapping torn, chips and dings in the furniture, and bookcases "crushed" beyond use
o damage was done AFTER Trillium movers in Mississauga wrapped them, else it would have been noted by Trillium movers
• we did not enter into this move contract expecting our possessions to be man-handled and treated with the total disregard, disrespect and careless approach that we received
• lack of professionalism why the Edmonton based company magnified when
o they refused to place boxes in the proper rooms insisting they will put all boxes in one common room or will not move the boxes into the house at all
o they refused to assist with set up or placement of any of the furniture
o did not have any floor protection to put down indicating it gets in the way of their dollies
We find it ludicrous that the amount offered ($151) does not even cover what we paid to Trillium to have the missing items (that still have not been located and delivered) shipped to Edmonton and stored until the originally planned delivery date. We would have been further ahead if we had just taken those items to the dump!

In short, the move was a horrible mess and we expect a reasonable attempt on Trillium’s part to put things “more right” than what they offered to date. Trillium asserts their offer of $151 is all they are required to pay based on the coverage in place for the move and that which is required by regulation. They want your money and don’t care!!

Moved from Ontario to New Brunswick. The guys picking up the load were very polite and efficient as were the guys that unloaded the truck here in NB. The only thing I feel needs more attention is the middle point where they unload and reload our furniture to another truck to come down east. That's where any of our "issues" came from. (what we couldn't see) The attention to the whole move was excellent right from the beginning to the claim we put in at the end. We would definitely recommend Trillium to anyone requiring a long distance move. Always able to contact someone when we needed to. Good job!!

Trillium moved my wife and I from Burlington, Ontario to Rosthern, Saskatchewan. We felt that at both the pickup and drop-off, the men (in one case, young man) acted responsibly, efficiently and professionally. From their perspective, I know of no missing items. Damage to boxes was very minimal, and only one wine glass was broken, which we think is admirable. (We did by far most of the packing ourselves. They packed just a few things at the end). The computer and printer appear to be unscathed and working well. The china cabinet glass was unbroken. I know of no significant damage even to the furniture with casters left on the bottom.

I appreciate how Trillium accommodated our larger than expected volume of goods, even to the point of sending another truck to the pick-up, because the intended truck was too full.

There was one fee, the warehouse fee of about $109, of which we felt we were not made aware, but I really don't mind paying it, since all else went so smoothly.

Thanks to Kate and Trillium.

If I could give this "moving" company a NEGATIVE rating I would, considering they are NOT an actually moving company they are a dispatch company that hires other companies to more your things for them. Right from the get go I should have noticed the red flags, they seemed to be kind and greatly priced once I said I would hire them to be my moving company it all went down hill from there. Not only was it impossible to get ahold of my customer service rep, but when it came down to actually having a dispute and told her I was tired of the nonsense and wanted to make a complaint she told me this was not necessary and did not give me the information of her manager until I insisted once again. Once I finally got ahold of their so called "manager" I figured things would work out, boy was I mistaken. Not only did I waste numerous time and patience with this woman, they have now also wasted my money. I could send this woman 3 emails before she would get back to me and trying to get ahold of someone in the office in nearly impossible as they seem to ALWAYS be "out." After all the issues I have had with this company I have not been given a single apology, or explanation as why they seem to utterly incompetent and rude. A move that would have cost me 3000$ with any other moving company has now cost me 4500$ and did I mention I still haven't received my items. As of tomorrow I "should" have my items finally after being almost half a month late, and I will be posting pictures as I can already assume there will be damage and missing items as they continue to astound me with their incompetence. Not only is Trillium moving the worst company to do business with, the actual movers they hire are beyond rude and always late. They give you a 4 hour window to when they will arrive and still cant even manage to be on time. First time they showed up they were an hour late after the window they had given us, the second time they were 2 hours later after the window they had given us, so I expect nothing less when they arrive tomorrow. No only were they late both times but when they did arrive they did not give us an explanation as to why or a single apology, not only this but they were extremely rude when they spoke to us and took no care when moving our items. I will be posting more after they show up AGAIN tomorrow, but I would like to reiterate Trillum Moving is the WORST company you could ever chose to move your belonging. If you care about your belongings, time, money and patience DO NOT use this company and inform anyone you know who will be moving to do the same as I will be with all of my friends and family. My items have finally arrived and almost everything I own is broken, scratched or missing. In total this company owes me almost $5000 in broken and missing items, and the best part is now they will not answer my calls or my e-mails. This is a response to their response on my complaint. It does not take an intelligent person to realize that the pictures I have posted are not of the same damaged item that Trillium destroyed. They continue to try and misinform myself and you their future customers. I will be posting pictures of the exact claim that I sent to Trillium to prove that there is more than one missing item and more than one damaged item. Also Trillium never contacted me to tell me they would be late nor that there was poor weather in Edmonton so again they are giving you false information. Also I find it interesting how they have the time to comment on a review online and give you false information rather than answer my phone calls and emails.

We moved from PEI to Ontario and had a wonderful move with Trillium Moving. I am happy to say that everything went as planned. We moved a large household with packing services provided by the company. It was originally arranged by my wife who contacted the movers, but I was the one at both ends. Great work from very hard working team.
We didnt want to hire the cheapest but wanted to stay within budget. Trillium was very reasonable and packing services makes sense so we didnt have to stress about it before moving day. The crew worked very hard and wrapped and packed everything non stop.
I would not hesitate to recommend them and offer myself as reference for these movers.

The decision to move to Toronto took a long time, with many questions for Chloe at Trillium and my own local movers in Montreal. I needed storage for a couple of days and Trillium was very helpful and assured me it would not be a problem; and I had only to call therm 24 hours in advance and delivery would be made.
The initial move from Montreal went pretty well with no real major events to have made me rethink my choice. Delivery to my new apartment also was the same and quite quickly for which I was appreciative.
In the unpacking process there were a couple of blemishes on a particular piece which when discussed with Lisa, we came to an arrangement that has satisfied us both.
Happy with my move and would use them again in a heartbeat.

I Move frequently due to my job, so I have used Trillium moving twice. Once from Montreal, QC to Port Moody, BC about 6 months ago and recently from Port Moody to Scarborough, ON. Both moves went quite smoothly.
My Sales Rep was Kate both times (I requested her again, because she was so helpful through my first move).
Maybe my moves went so well because I am a very organized person. I had a list of all the questions I wanted to ask before calling them, and between the questions I had and the information Kate gave me, I feel as tho I had all the information I needed. In my most recent move My bill was a little higher then I was quoted, but that is because I had 300 extra lbs (which I thought I might) and I had a stair fee of $100 because the movers had to carry my washer, dryer and treadmill up my winding basement stairs..I was a little annoyed at first, but after watching the effort they put into getting them through the narrow stairwell without banging up the walls, they deserved it (I wouldn't have wanted to do it)
Kate let me know the approximate departure date and said it would take 5-10 business days to arrive. It arrived on Day 9.
My stuff was in good shape, the only thing that broke was a loose light bulb that was banging around in one of the boxes, a scratch on my computer desk, and my dogs bowl is missing lol, so I would have to say that I have had a good experience with Trillium moving, and I will use them again (and because I get a 5% repeat customer discount ; )

Recently we moved from London Ontario to the Greater Vancouver area BC. Our experience with Trillium Movers was a nightmare. Initially the customer service given by Kate was what one would expect, however the alarm bells started to go off when the movers started to pack our furniture and boxes in London. They had this sheet of contents which they wanted signed before the truck would move out and on it were a list of all our belongings. Well, as 99% of our furnishings was less than two years old, and well looked after, we were very surprised at the comments regarding many scratches on items. This we were told was normal. Thinking that the movers were doing as instructed and being over enthusiastic, we simply signed the form and hoped our belonging would arrive in BC unscathed, because Kate told us on the phone "every care would be taken". When we mentioned insurance, the men who loaded the truck said there "was no need for insurance, nothing ever gets broken" and this was something we should have done. We should have taken out insurance because there was in excess of $4000.00 damage. In fact, some things did not even arrive at the destination, for example a large thick piece of glass which we had specially cut by a glass company to protect the top of an expensive wooden dining table. When our belongings arrived in BC we were held at ransom for an additional charge of $500.00 because there were three small flights of stairs. We had already mentioned this to Kate who had told us the stairs were no problem. We are appalled and dismayed and very very disappointed at the end result of this move. Kate gave us great lip service, always polite and reassuring on the phone but that is all. When we complained about all the damage, flattened boxes, broken furniture, a leg missing from an antique chair that has been around for over four hundred years without damage, we were sent damage claim forms to complete. We requested that someone come over and see for themselves the damage however this idea was squashed. Instead we had to complete lengthy forms stating all the damage. We were conservative in our estimates which reached $3600.00. We were offered $75.00 in compensation plus another $100.00 as "goodwill". What complete nonsense! Kate responded to our emails and phone calls by time and time again saying "this is a family business" which made us wonder if we were the bad guys picking on this poor family, yeah right! In the end, we were compensated by a poultry $600.00 which is most unfair. We will never use Trilium Movers again, in fact we feel so disappointed by the whole experience, we are thinking of taking up legal action against this company who did not take care of our belongings. In fact the very desk I am writing from is bowed in the middle due to heavy things having been placed onto it, no doubt to maximize the load from Ontario to BC. These people should not be in business if this is how they handle things. We had a household of furniture plus 68 boxes which were moved by this company, so not a small load for a household. We may as well have taken everything to the goodwill and bought new furniture in Vancouver. It has been a most costly and awful experience. We do NOT recommend this company. Just so you know, we have lived in many parts of the world and had movers move us several times. Nothing like this has happened before. Shame on you Trillium Movers! Shame on you!