Private User reviews Calgary, AB Joined 2017/09/14

0/10

Appliance Repair review in Calgary

09/14/2017

This company has been to my house 6 times now to fix the same issue over and over again. It has now been 4 months since my initial service call, and my fridge still isn't repaired. I called several times to ask to speak to a manager to help resolve my issue, and management refuses to speak with me. They won't tell me who the manager is, and when I have asked to have the manager call me, the receptionist calls me back to tell me the manager won't call me and there is nothing more they will do. I have paid them to repair the fridge, and I am still stuck with the same issue. I wouldn't trust a company whose management doesn't want to resolve a customer complaint. RED FLAG!!!

Job Price

Approximate cost of services:: $300.00

0 of 1 people found this review helpful.

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Company Response: Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.

Private User

Private User reviews Calgary, AB Joined 2017/08/25

0/10

Can't Trust, Scandalist, Incompetent

Appliance Repair review in Calgary

08/25/2017

They came to my house 3 times to fix my fridge. By the third time, they said they had replaced everything they could and that if I still had issues, it would probably need to be replaced. I had to deal with this for 6 months, and taking numerous days off and they also had 3 no shows blaming it on wrong number (even though they have been dealing with me for so long), wrong address, etc. Finally, I called Whirlpool with the last no show as they were not picking up their phone any longer and told them the whole story. I was sent to another company who told me the previous tech, this company, tried to put some sort of putty, to disguise the leak. I was so frustrated because my fridge was under warranty the whole time so why not just replace or fix it the right way? No to mention, they tried to pretend Appliance Tech and Y2K was two different companies and tried to charge me for service calls again when it was actually a call back! The last time they came, they said if they had to come again it would probably be to replace the fridge, but instead they just stopped picking up my calls. TERRIBLE! If you call Whirlpool, make sure that they DO NOT send Appliance Tech Y2K. Their policy is that they can't share the company name (who knows why) but you can request refusal of a certain company!

Because the whole thing took more than 6 months to deal with, I ran out of warranty by the time they figure that they should just replace it. I had to pay $750 out of pocket to replace my fridge. If they figured it out before my 12 month warranty, I wouldn't be jacked like this.

Job Price

Approximate cost of services:: $750.00

1 of 2 people found this review helpful.

Was this review helpful?

Company Response: Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.

Private User

Private User reviews Calgary, AB Joined 2015/09/25

10/10

Fridge repair

Appliance Repair review in Calgary

09/25/2015

Service was excellent! Would highly recommend Appilance Tech Y2K. This company was Professional and knowledgeable for our major fridge repair. We now have a working fridge and are very pleased it's he results.

Job Price

Approximate cost of services:: $1,200.00

1 of 1 people found this review helpful.

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Company Response: Dear sir/madam
Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience.
We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service.
We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future.
Thank You,
Appliance Tech Y2K
info@appliancey2k.ca

Josiane Derzaph from Airdrie

1 review Airdrie, AB Joined 2015/07/31

10/10

Kitchenaid Fridge broke

Appliance Repair review in Airdrie

07/31/2015

Our 2-year-old fridge broke. We called the manufacturer who sent Raj to look at it. We were told it would be 89$ for the first 15 min, and 29$ each 15 min after that. We figured it would cost us a lot, they would likely try to milk this. Raj showed up on time, super friendly. 15 minutes later, the 1500$ condenser was fixed. Raj told us it was still under warranty and the total bill would be $90.

Raj, we can't thank you enough. You are professional, courteous, respectful, and honest. Very happy with customer service, the warranty, and especially Raj.

Job Price

Approximate cost of services:: $90.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

2 of 2 people found this review helpful.

Was this review helpful?

Company Response: Dear sir/madam
Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience.
We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service.
We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future.
Thank You,
Appliance Tech Y2K
info@appliancey2k.ca

RaeLynn from Calgary

2 reviews Calgary, AB Joined 2014/10/14

First Review

10/10

Appliance Repair

Appliance Repair review in Calgary

10/14/2014

After weeks of my beautiful stainless steel KitchenAid refrigerator stopping and starting, Raj from Appliance Tech Y2K Inc. came to my rescue! Raj has over 25 years experience in appliance repair and wow! was it ever evident! He was professional, friendly, conscientious, and fast! His efficiency saved me the expense of having to purchase a new refrigerator which could have represented double or triple the cost! If ever needed, I would not hesitate to use his services again! Thank you, Raj!

Job Price

Approximate cost of services:: $575.00

2 of 2 people found this review helpful.

Was this review helpful?

Company Response: That is great work, thanks and appreciate for the time spent to respond to this review.Dear sir/madam
Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience.
We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service.
We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future.
Thank You,
Appliance Tech Y2K
info@appliancey2k.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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