Pacesetter Homes

Builders
Edmonton AB T6N 0B2
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Pacesetter Homes
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63%

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Reviews for Pacesetter Homes

Average customer rating:
6.1 10 (311 reviews)

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Yvonne Zhang in Edmonton
Yvonne Zhang in Edmonton
1 review Edmonton, AB
10/10

Single house with detached garage

Last year we bought our first home Bosley in SW Edmonton. The area manager Kelly was very helpful and patient. He gave me a lot of useful advice and kept us updated with our house information. The whole experience was stress free and enjoyable. We are very pleased with our new home and will definitely recommend Pacesetter Homes.

Approximate cost of services:
$410,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Yvonne,

It's great to see yet another positive review for Kelly. He truly embodies the Pacesetter spirit and puts every effort into ensuring his clients have the very best experience! I'm so happy you were able to work with him and that you are pleased with your new home.

Angela in Edmonton
Angela in Edmonton
1 review Stony Plain, AB
10/10

Duplex

The Pacesttwr team from the get go was great to work with, both the sales and the building side of things.

The salesperson was very informed about the duplex we were purchasing and little things we might like to add, like power outlets.

The site supervisor kept us informed and up to date with how the build was going. At the time of walk through everything was finished except a few paint touch ups which were already scheduled to be fixed.

All together is was a great experience!

Approximate cost of services:
$340,000.00
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Company Response

Hi Angela. This is so lovely to hear! I'm glad you've had such a positive experience so far and I hope you enjoy your new home.

Tim Chen in Edmonton
Tim Chen in Edmonton
1 review Edmonton, AB
10/10

Bought a New house from Pacesetter

Pleasure experience to purchase a new house from Pacesetter Homes. The Windermere area sales manager Kelly is very helpful and knowledgable about their new homes. The processes of purchasing are very transparent and efficient. Never have any sales pressure from the very beginning. If you need a new home, GO for Kelly!

Approximate cost of services:
$350,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Tim. Congratulations on your new home purchase! Thank you very much for your kind words; it is so nice to hear that you enjoyed the process. Best of luck in your new home.

Private User
Private User
Private User reviews Edmonton, AB
10/10

First-time Buyer

We are currently at the near the end stages of our first home being built, and the people involved really make a difference in your experience. We had the amazing Jesse helping us every step of the way. He is very knowledgeable about the process, was able to give ideas and alternatives, patient and fun to work with. Marissa also helped us out but she is no longer there. She was a superstar for the same reasons.

Approximate cost of services:
$0.00
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Company Response

Hi Private User. I am so glad that Jesse has been able to support you through your first home buying experience! I trust that he will ensure the transition into your new home will be flawless.

Surinder in Edmonton
Surinder in Edmonton
1 review Edmonton, AB
0/10

The service is very poor they do not bother to do nothing once they get you sign the contract and get there money

You can get better house from other builders at that price. They haven't done rough grade it has been more than a year ago we brought the house. When you call them they just tell you to call different departments.
No one is bother to do anything employees just concerned about there salary and commissions supervisor don't want to be bothered by calls

Approximate cost of services:
$500,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Surinder,

I am very sorry that you feel you have not been communicated with effectively. Could you please email your job number and/or address over to pacesettersales@qualico.com so that I could have a closer look into your file? Please feel free to list any questions or concerns there as well.

Thank you!

Ping Gao in Edmonton
Ping Gao in Edmonton
1 review Edmonton, AB
4/10

Service

On Aug 29 , I was told that my landscaping inspection was passed, the refund will be sent to me the next week. Until today Oct 3, I haven't received refund. For the past one month, I called /sent email 4 times, nobody can tell me why they can't release refund in ONE MONTH.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hi Ping,

I am so sorry to hear about the delays in receiving your landscaping deposit reimbursement cheque. I have checked in with my Accounting department and they have assured me that the cheque requisition has been received and that the cheque will be sent out to you this week. I apologize for inconvenience. If there is anything else I can do for you please feel free to contact me at pacesettersales@qualico.com.

Thank you.
~Courtney

Deb and Jay
Deb and Jay
1 review St. Albert, AB
10/10

New home build

We had a very good experience with Pacesetter. Our sales team, Marissa and Colten, were very hard working, patient and kind. They didn't mind the countless times we came to the Showhome with our kids ( who they were great with) and were always ready to answer our questions. Also, they looked into any issues and concerns we had throughout the process and spoke up for us when there was a small hiccup during the build. Marissa really cares about her clients, she even puts a beautiful bow on your door for move in day!
This is the third home we have built and we know that no builder is 100% perfect but we are very happy with the service we have received from Pacesetter. When we moved in the building team, Brad and Rob, were excellent and made sure all of the items that needed to be fixed were complete within the first few days. Our 3 month warranty appointment went well and I assume we will have no issues with our 1 year warranty. We have been in our new home for 6 months and have had no major issues. We are very pleased with the quality. Only complaint was having no driveway when we moved in, which is seasonal, but was very inconvenient with 4 kids. Also, we think it's a good idea for builders to use a semi-gloss or similar in the bathrooms ( our last builder did this) as water marks show up immediately.

Approximate cost of services:
$625,000.00
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Company Response

Hi Deb and Jay,

I am thrilled to hear that you've had such a wonderful experience so far. Marissa and her team truly do go above and beyond for their clients and I'm glad you were able to work with them.

You've made some really great suggestions! I will definitely be passing these along to the powers that be. Thank you very much.

Patel in Pasadena
Patel in Pasadena
1 review Edmonton, AB
10/10

Pacesetter

I like my house its beautiful house. I am happy with pacesetter.. Marissa gibel also help us and She is good person. My english is not good but she was talking with us very simple so we understand. She was very helpful to us. Thank you

Approximate cost of services:
$0.00
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Company Response

Hi Patel,

I am so pleased to hear that Marissa was able to support you through the home buying process and that you are happy with your home! Thank you for the kind words.

Private User
Private User
Private User reviews Edmonton, AB
8/10

House Purchase

We bought a show home that we really fell in love with. The area Manager in Griesbach Edmonton for Pacesetter was really awesome he made everything smooth! Jesse Richards is very knowledgeable and very helpful. It wouldn't be a success purchasing this house without him.

Approximate cost of services:
$437,000.00
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Company Response

Hi Private User,

Congratulations on the purchase of your home! I'm so glad to hear that your house buying journey was smooth and enjoyable.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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