Pacesetter Homes

We have been our house for a year as if the end if June. Our contract included front landscaping. We have e-mailed, called and left messages numerous times but no one has gotten back to us. All we want to know is if our landscaping is going to be completed, if not we will do it ourselves. I imagine their first excuse will be the city rough grade certificate because they seem to always put the blame somewhere else. I called the city and found out pacesetter submitted for our rough grade last July but it did not pass. There has not been another submission since!! Really, you would think they could have submitted again before fall of last year. Very very frustrated with this company. We had nothing but problems from the beginning. I'm not even submitting our 1 year thing because I really don't have the time or patience anymore for this outfit. My husband and I have fixed and done the work that had to be done because trying to get someone to do anything is next to impossible! Out site super actually told us it would be quicker to do things ourselves! Seriously ready to put a big sign on my front saying DO NOT BUY PACESETTER!!! Please don't tell me to e-mail our info, I'll give it to you right now. Our job number is 22014. Look us up and, if you could take a moment out of your busy day, please call us about this landscaping already! Anyone out there looking to build with pacesetter, one word, DON'T!!!!

Never, ever buy a home from Pacesetter Homes. We purchased a spec home from them last year, thinking that we would be avoiding the hassle in having to deal with a builder through the construction process. We have had nothing but problems. Our possession day was ruined by work not being completed, and now almost a year later, we are still attempting to get them to complete the work that will allow our HVAC system to pass the inspection with the city. They actually illegally allowed us to (unknowingly) take possession of our home without the HVAC permit, and we have been advised by the city that we are well within our rights to take them to court. We have taken at least a week's worth of days off of work in order to have this work completed, and each time somebody either doesn't bother to turn up, or turns up without the required equipment to complete the work. And that is only ONE of the deficiencies that we faced upon moving in. A year later and things still aren't done. We have filed complaints with the city and the Better Business Bureau.

Save yourself the time and energy, and find a builder who will make your time and money a priority - Pacesetter doesn't care about much once they've gotten your money.

My experience with Pacesetter has been great especially dealing with Kelly Smith on the purchase of our new home in Beaumont. We went to visit Kelly in the Beaumont showhome and we really liked his honesty. He was very helpful with finding the home that was the right fit for us for what we wanted to pay and the size of our family. The building process was very exciting. Everything was completed in the timeline we were given. any questions we had during and after the building process Kelly was always available and quick to get us information. We have been living in our new house now just about a year and we are so happy we decided to go with Pacesetter. I would definitely recommend Kelly Smith and Pacesetter for anyone looking to build a new home.

We had a great experience in buying our first home with pacessetter thanks to the help of Lisa and her team. Even at the last minute Lisa is there to help and specially her welcoming gift. We loved the house so much! I recomment doing business with pacessetter specially with Lisa..

If you work hard for your money like my husband and I do, please don't make the mistake of giving it to this " Take the money and run" builder.

Highly incompetent staff and very extremely poor trades.

My brand new Gabriel model home is a complete disappointment.

So disappointed in the quality of workmanship of our larger pacesetter home ... We have had issues since possession and given the significant ones were fixed (disappointed that we even Had those) we are still left with a horrendous paint and trim work and tiles. Given they sent in the trades to do a patch job - but not even close to the standard of work expected from pacesetter- the poor quality extends the entire home so it's a huge job to fix... But how come we the home owner bear the repercussions of "inexperienced and new trades people we tried ". There are visible brush strokes everywhere, paint spill over on all trim, I spent hours cleaning it off my bathroom cabinets and tiles, there are rough patches all over which tells me that some areas only got one coat of paint. Tile grout is uneven, mixed different shades, and some are already lifting !! The trim joints are just ugly- many have gaps or gobs of paint inbetween. We expressed our concerns to one month warranty - heard nothing back. Got our "three month warranty reminder ". What a joke. Based on the experiences we are having now, I would find it very difficult to recommend Pacesetter to a friend.

I think Pacesetter Homes was intend to ignore its responsibility and don't want to fix the problem, just delay till the house warranty expired . I moved in in July 21, 2015, the warranty will be expired in July ,2016.
When we had moved in the new house for a few days, we found there isn't a TV/ CABLE Plug-in in the bonus room. However after we checked the plan we signed off , it shows there is a sign of TV/CABLE Plug- in in the bonus room. Because of the missing, we contact the builder -Pacesetter Homes many times, it assigned the electrical subcontractor came to my house and the contractor said the plan which was provided to them by Pacesetter was without the TV/CABLE plug-in at all. Then we contacted again Pacesetter Homes by phone , by e-mails many times, I called them , the line was either in busy or no body picked up the phone call , just let me leave a message, I left the message, no body gave me a phone call back.
I sent the -emails and tried to have the problem solved, nobody have given me any response.Since we sent the first e-mail to report the issue, more than half a year passed, the problem hasn't been processed.

My possession Date is on August 30,2014. My rough grading is still not done yet . I called and sent email to ask when will it be done during the last 2 year . this is last email I received "I have emailed our graders to see what the situation is on your property. Once I hear back from them I will follow up with you." I always get feedback like that . It never tells me why it is not done or give a exact deadline .
if I can't get done for rough grading this summer , I will tell my story to CBC "Go public" and tell everyone how i it is the pacesetter treat client and how it is his service .

Buying our first home with Pacesetter was awesome!! They had amazing service and explained every step of the way! We purchased the show home, and recieved it fully furnished!! Lisa and her partner were incredibly friendly and ensured we were getting the best of everything! They made it a very exciting journey and we didn't have any setbacks! I was wondering the entire time why so many petiole complained about buying their first home when ours was so much fun and a great learning experience. The home it self is beautiful, and everytime someone comes over they can not believe we got such an amazing place for the price we paid!

My boyfriend and I were first time home buyers and pacesetter homes was extremley helpful. Moe was great to deal with, he was very informative and there were no issues getting a hold of him whenever needed. Throughout the whole process Moe called and made sure everything was going well. The walk through went great, the builder was very upfront and helpful. On move in day the house was in great shape and very clean. The woman that gave us our keys the final walkthrough was very helpful. The gift we were given with our keys was very useful. Our experience with pacesetter was great and we are extremley happy in our new home.