Metro Snow & Ice Management

Laughable answers to others. All driveways were not cleared over Christmas, we have still not seen anyone and hired our driveway cleared, our neighbor cleared the end of the drives. Communications to the President is him blaming us somehow. We have a drive and half. Our SUV parked in half lane so little snow. Full lane full of over 10cm of snow. Our son in law shoveled a path to get out on boxing day with our Grandchildren. We have sent a complaint to BBB. President said his best offer is based on contract...which they failed to complete their obligations. Broken promises, rude behavior is what we have received. The President is a bully who thinks he can say what he wants. I have complete documentation from the first snowfall and will see these people in court! I don't care to see a response from them since it is just more crap. If anyone else who did not get a full refund and received terrible service, do the same, sue them.

these Guys are awful. Don’t show up when they tell you they will, don’t respond to e-mails, voice mail box full. More concerned about tractor operators than customers. This guy is in the wrong business.

The service this year has been horrible. I will not recommend this company in Barrhaven as the snow removal service is extremely poor and customer service is the worst. I feel that they have taken on more than what they can handle. The driveways on my street were not cleared for three days. I eventually ended up cleaning my driveway on my own. I hired this company to provide the snow shoveling services due to health reasons. They take my hard earned money and do not provide the services promised. I recommend going with another company. I for sure will be doing that next year.

There was significant snowfall on Christmas morning and now 48 hours later (December 27, noon), the driveways at Portman Crescent in Barrhaven still has not been cleared yet. Not even once.

I cannot reach customer service on the phone because it always goes to voicemail. I cannot reach anyone via email either because nobody replies. My neighbours who are with different companies have all had their driveway cleared on the 25 or 26th.

Not perfect service in the past but worst this year. Have not rendered services practically for the month of December. Unreliable services so have to find work arounds for transport and that's frustrating. Have also been forces to clean the driveway after waiting for over 24 hours of no service on xmas eve and over 3 days earlier in Dec. They didn't come to clear the snow from xmas day. And no response to messages. Wouldn't recommend this company in Barrhaven area.
After no response, I paid another company to clear drive way so I could get out on 27 Dec. No service from 13-27 Dec. And i am afraid he will not refund me for services not rendered.
I don't know how their voicemail could always be full if they have so many satisfied customers.

I am new to the service. the first snowfall they missed me altogether and I had to bring it to their attention even after I did they didn't show up for a number of days and I did most of the clearing. after this last snowfall they did come in after it was finished and then they came late. Then even though their email said they would come the next day and if we moved our cars they would clear everything they didn't show. I think I have wasted my money and will still be shovelling myself this winter. I would not recommend them.

One word pointless terrible service! Even more so customer service! The gps thing is just to keep us from calling or emailing our complaints , it’s to reassure us that our tractor is on the way lol ? Well I still haven’t seen the tractor , must be coming from Winnipeg! All in all my shovel and I have been a team ! Thanks metro/ Appleseed for your exceptional service cant wait for more snow!!!

This is so disappointing! I had this company clear my driveway last year and was very satisfied. But something has run off the rails this year.
Here it is Boxing Day at noon and still no one has cleared my driveway. We are snowed in and are expecting a home care worker (nurse) who need to come here daily.
My neighbour kindly cleared the road ridge so that the nurse could get into part of the driveway.
It's not our fault for wanting the service we paid for. Metro must look into what has gone wrong. It's not necessarily the customers.

Signed up so my laneway would be cleared while I'm away on business. Paid in less than 24 hours since first communication. Communication by the company is relatively prompt (typically <24 hours), the problem is that nothing ever happens. No markers have been placed, and of course no service is delivered.

After two weeks of waiting I have sent a request for the refund. A very frustrating experience.

Stevan

Follow Up:
The company's response seems reasonable and I just wish they informed me at the time of the sign up they were not accepting any new clients and that would have saved all of us a lot of time.

Although the response stated that the full refund would be provided, today I received less than 40% of my payment. This could be chalked up to the human error, so I'm waiting to see the response to the email I just sent.

Follow Up 2:
It took a couple of emails, but the company did send me a follow up cheque that fully refunded my initial payment.

We have used Metro Snow and ice for several years. Each year I say I won't re-book the next year but this time I definetely won't ever use them again. Terrible service. Their website says they arrive 1st - definetely not true. If you don't mind driving through snow in your driveway and over the City plow pile, then go with Metro. I won't the company some of my neighbours have, they're always first and reliable. They gave all their staff time off Christmas day so no service. I understand family and all that but some jobs must work Xmas day. This is when we want to get out and have people in. Unusable driveway makes this almost impossible.