Southland Technical Services Ltd

Steven came the following day I called for service. He was very professional and courteous. Did a great job repairing our 10 yr old dishwasher. He must of had a great teacher. Also had repair done on my induction cooktop approx 1 year ago and service on it was outstanding as it was a major fix. I know I would highly recommend them. They know their stuff.

Great personal service. Kept me posted throughout my case issue and helped me to contact LG directly. Very responsive and easy to get the answers I need in a reasonable amount of time. Thanks again!

I had 2 technicians that came out and both were great. I do feel like there was some miscommunication as I told part would take 3-4 days. Called later said part was in. I asked for an afternoon appointment kept trying to book me for the morning. But overall service was good.

Excellent service received by Dave - technician. Ordered on line with LGONEPRICE . received call with same day confirming time window for next business day. Technician arrived within time frame and completed repair. we would recommend.

Convection fan on LG Oven started making grinding sounds then eventually stopped working. Called LG to tell them I need a new fan. They said said they would book a service person to come out in Calgary. Get a call from Southland to book a time. Guy shows up with no fan. takes the back off and says "your fan is not working , you need a new fan" gives me a bill for $100 says we'll call you when we can get a part in. a week goes by and then they say they have a quote for the part. it is $66 for the fan and another $150 to install it. (They hadn't actually ordered the part yet) I call LG and complain and they say Southland will take the cost of the inspection off the final bill, fair enough. I tell Southland this and they say that is not their policy. I call LG to complain again and they say they will accelerate the complaint upward. I say, they should not recommend Southland for LG repairs. LG says they will pass that on up. (Probably won't) meanwhile, I ordered the part off of LG site for $56. it is 2 screws to replace. (plus the 14 screws that the technician took off and didn't put back on to save him time when he came back. ) Not impressed with LG or Southland

I have been very happy with the service I received from the company.They were very knowledgeable.They kept appointment on the time.
They kept work place very tidy.I will recommend their services to my friends. Po

A friend looked up appliance repair people and said this company looks good. Technician came the next day, diagnosed, and completed repair on the same day. System works great. And the price was not as bad as we thought it would be.

9 year old LG fridge just wore out it's second compressor (warranty is at ten) Booked through the LG website on a Saturday, I received the call Monday from Southland. While booking, the agent informed me that LG has changed their compressors (since the last one) and that mine was still covered for parts. I would receive service next day and was given a two hour window.
Next day, the tech phoned at the start of the window to let me know he was running a little late and would be there in half hour (well within his time). He arrive, ready to go and quickly explained what he needed to do, the length of time it would take, suggested using the rear entrance (closer to the unit and to protect the carpets) and promptly got to work. He worked efficiently but not rushed - took his time to make certain the work was done. Unfortunately, the service board was not 100% compatible with the new compressor and would need to be replaced, but would function until one could be ordered, allowing the unit to be operational). CLeaned up and checked that the unit was operating properly, and then provided follow up information to check and test to make certain everything is working. More than happy with the service and could not asked for a friendlier or more efficient technician.

Actually- 6 stars!
Stephen, David and a wonderful gentleman who rewound the old motor (as it was no longer available) went above and beyond the call of duty. I run two businesses of my own and deal with many subcontractors every day, but very seldom do I receive this level of service! This was a very challenging job and they pulled it off!
Thank-you,
Blinda Bilou
Interior Inspirations &
Refining Fire Metalworks

Had a PAnasonic TV go bad. Took it Southland. They gave me the honest opinion that it would be better to replace it.

The receptionist had a really bad cold and should not have been there. And we had to exchange paperwork and use the same pen. Had to dig the sanitizer out of the glove box of the car. Not very conisderate of customers