HomeWater

Got water filtration system last month. Install was easy, water tastes great. Customer service is very good!

We took the Home Water Filtration System on rent in 2014. Although our local water quality is good, with the addition of the filter the results were astounding! The taste was amazing. Also, the Customer Service as well as timely replacement of the filters were all top-notch. An extremely good product with superior customer service. Value for money - way above the norm!

Great service really utilized the filtration to extend the lifetime of my plumbing by making the water less hard.

Installed under counter water system using the self install option using a video from their site. Water tastes so better that I dont replace my Dispenser or fridge filter any more. Love the product and their customer service.

Quick installation and great service! Water tastes great!! No more tap water taste. Easy to change the filters that gets mailed straight to my home.

BEWARE!!! I was pressured into signing up in July 2016. Salesperson did not mention anything about the 8 yr. term of the contract. I do remember him mentioning that they would install it for free (I subsequently learned that by selecting that option I agreed to the 8 yr term). I'm trying to get out of it but they say I need to pay $600 and a $190 removal fee. I already had it removed when I installed a new water softener. Still dealing with them. Very misleading and high pressure sales tactics.

Do not get pressured into their high pressure slaes tactic.

Beware. This company allows the salesman to deceive and say whatever they want to gain your trust to buy their product. The salesman told me it was 3 years but was able to cancel anytime without penalty. After a couple years I called to cancel and they told me I was unable to unless I paid a huge penalty. I tried following up to only to keep getting the same answer. I would never have signed up for an 8 year contract. This is A company I will never recommend to anyone

Worst company I have ever dealt with, they came to my house and start convincing me how good is the system and they never mentioned 8 years contract, be careful when signing any agreement with them, they trick you. Worst customer service ever.

On May 13, 2016, a Home Water Sales rep came to my door, offed a whole home water filtration system and all the benefits, one being the skin improvements for my eczema...signed me up.....BIG MISTAKE...I was lead to believe this was a government program administered through Enbridge. No strings attached. July 22, 2019 I requested to cancel and was surprised when they said it would be $790 plus taxes. They provided me a copy of my contract whit an X in the section stating an 8-year contract term. I asked if we were looking at the same document. I strongly disagreed that there was an 8 term to no avail.

January 2020 I transferred my Enbridge utility bill to my tenants. Home water was unable to bill the new tenants. They were also unable to provide me a bill. In March 2020 they sent me a notice indicating I was 3 months past due. I contacted Home Water right away. I requested a bill outlining my monthly charges and payment options. The rep said the only payment option was automatic withdrawals from my visa. They also said they do not send out monthly bills. I expressed this was an issue for me. They promised they would send a monthly bill. I complied went into the link provided a one-time payment for the past due notice using my visa card. I noticed I hadn't received any billing from Home Water for a few months. My credit card expired July 2020. Shortly after I started receiving notification that they attempted unauthorized payments from my visa.

In January 2021 I received a call and an email saying I was past due. At this point, I realized something was not right. I requested they provide me detailed bills for each month including GST/HST number. After daily conversations and emails, they sent a bill addressed to someone else, with no GST/HST number and, the charges for one month was completely different from all the previous months. In our many conversations, they have not been able to verbally provide an HST number or a clear understanding of my monthly charges and how they came up with the outstanding balance. This year I will not be able to claim my tax deductions for this rental property. For 3 months they have called me every day sometimes twice a day. If I don’t answer they leave a voice mail. They also follow up with an email. Every time they call I answer and ask for a proper bill with GST/HST details. They promise to send it, they don’t then they call back the next day and we repeat this multiple times per week. There's nothing ethical about HomeWater company.

Buyer beware of the following when doing business with Home Water.
1. Miss representation.
2. 8-year contract I didn't sign up for.
3. Retaining Credit Card Information and processing unauthorized payments
4. Refusing to provide adequate billing including tax particulars.
5. Consisted Harassment and threats to send me to a collection agency

We were pressured from a door salesman in 2017. Forced his way in my rental. I said many times I don't want it, I have a hard time with confrontation. Smooth talked into a contract. Wasn't showed the contract except where to sign. Wasn't left any contact info. I couldn't find them online at the time. I was told try for 30 days and cancel anytime. They will not let me cancel without paying $300+. I just want this thing gone. This system has caused so much damage to under my counters. I've tried getting in touch with them and the only thing they could offer is a new system, (with a fee to install, which I declined) and a $5 discount. Do not fall for their alternate truth. You are locked into a contract until you get a lawyer, and the system doesn't work as advertised. It may also cause damage. Beware.