Gas Fix

Formerly Gasfix Repair
Fireplaces
Hamilton ON L8L 4J5
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93%

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Reviews for Gas Fix

Average customer rating:
9.4 10 (304 reviews)

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Andrea Santi-bonner in Waterdown
Andrea Santi-bonner in Waterdown
5 reviews Hamilton, ON
10/10

capping gas line to old fireplace

Punctual! Mr Charles Wiseman was our fitter and showed up earlier than expected after a courteous advance phone call. Asked about what was needed and capped off the line we needed and disconnected the line at the fireplace at no extra charge to make it easier for me to remove. . He was thorough, professional and knew his trade.

Approximate cost of services:
$125.00
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Company Response

Thank you for contacting Gas Fix to disconnect and cap the gas line to your fireplace. As a contractor doing service repairs and maintenance, we try provide accurate arrival times for our customers and it is a practice to always call the customer as a courtesy when we are on our way. Experience is our difference! Should you ever require service for a fireplace, furnace, or water heater, please do not hesitate to contact us. ~ Jason ~

jennjmerriam@gmail.com from Hamilton
J. M.
1 review Hamilton, ON
10/10

gas pool heater

Gas Fix has amazing customer service. They install their products and equally important, they are the warranty/repair service provider. So that means if you (foolishly) had someone else install your heater and had a problem it would most likely be Gas Fix that would come to check/repair it under warranty. We always had top notch customer service with our old heater and when we had to replace it, it only made sense that the guys who maintain it under warranty also be the guys to install it. Michelle, Joe and Scott are wonderful to work with - everyone at this company truly knows the meaning of excellent customer service....can't say enough good things about them....choose Gas Fix!

Approximate cost of services:
$3,500.00
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Company Response

Thank you so much for your kind words regarding the customer service of our staff, for choosing Gas Fix to service your pool heater since 2013 and for choosing Gas Fix to install your new pool heater this summer. It has always been important to Gas Fix to invest in quality gas technicians and office support and the quality shows in the service provided. As noted, we do provide warranty services for two of the major pool heater manufacturers so if you should have issues in the future, please do not hesitate to contact us. We also provide service to gas fireplaces, furnaces and hot water heaters as well. ~ Jason ~

Ted Simick from Hamilton
Ted Simick from Hamilton
1 review Hamilton, ON
10/10

Gas fireplace fix

Scott Lathe the technician did an outstanding job. He was well versed in the type of fireplace we had. Scott also told us immediately the part we needed and had the part in his car. I would rate him a 10 out of 10!

Very efficient employee who knows his stuff.

Approximate cost of services:
$590.00
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Company Response

Scott is our head technician and he has been solving gas fireplace problems since 1982. Scott is extremely knowledgeable and efficient as our head technician. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, we make sure our technicians are equipped to deal with any situation we come across which includes carrying many of the most common gas fireplace parts on the vehicle. As noted, Scott knows quite a lot about Montigo fireplaces and we had the correct pilot assembly on the vehicle to complete the repair. Thank you for contacting Gas Fix and rating Scott a 10 out of 10! ~ Jason ~

morgan77
morgan77
6 reviews Mississauga, ON
10/10

pool heater and gas fireplace repairs

Thankfully my brother recommended Gas Fix. I wish we had known about this excellent company sooner. From making the initial contact, setting up the appointment, service visit in two days, to the billing everything, went very smoothly. The technician was thorough, very knowledgeable, honest, courteous, and made my day :)
The two repairs were cost effective -- much better than previous 'technician' from a different company quoted. We are very happy with the end result and would not hesitate to refer or call back Gas Fix in the future. THANK YOU JOE.

Approximate cost of services:
$700.00
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Company Response

We are very thankful that your brother recommended Gas Fix as well. Thank you for choosing Gas Fix to service your Jandy pool heater and your Majestic gas fireplace. As we specialize in the repair and maintenance of both gas fireplaces and gas pool heaters, our technicians are equipped to deal with any issue that your units may be having. Part of that includes carrying over 300 of the most common parts on our vehicle to ensure we can complete the repair on the same day. We had the thermopile required for the pool heater and the ON/OFF switch and fan required for the fireplace. We look forward to hearing from you in the future! ~ Jason ~

William Fenton from Oakville
William Fenton from Oakville
1 review Oakville, ON
10/10

fireplace

Punctual,efficient,professional,and tidy.
Thank you for sending Scott to us and thank you for attending to our problem within 24 hours of our call for a reasonable price.

Would highly recommend !

Approximate cost of services:
$230.00
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Company Response

Thank you for contacting Gas Fix to service your Heat-N-Glo gas fireplace. We take pride in being a contractor that goes above and beyond the normal standards to provide professional service from when you book the call with the office to our gas technicians that work in the field. Scott is our head technician and he is the expert when it comes to all issues related to fireplaces. Whatever your requirements are, whether a fireplace, pool heater, furnace or water heater, we can take care of you promptly and efficiently. ~ Jason ~

Joseph from Mississauga
Joseph from Mississauga
6 reviews Mississauga, ON
10/10

Pool Heater Service Repair0

Absolutely first rate operation. Had a minor issue with a leaky PVC pipe leading to my pool heater. Office staff was called and they set up an appointment that was convenient for me. Technician Joe came out the very next day and remedied the problem in no time. He was very professional, knowledgeable and engaging to deal with. I have used Gasfix in the past and will continue to do so in the future.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for contacting Gas Fix to service the Raypak pool heater that we installed last July. As noted it was a minor issue and the technician had the parts on his vehicle to complete the call. Should you have any issues in the future whether it's the pool heater, furnace, water heater or fireplace, please do not hesitate to contact us. All our technicians are trained and highly skilled in providing repairs to all those items. We appreciate the business you have given us in the past and look forward to working for you again in the future. ~ Jason

William K from Ancaster
William K from Ancaster
1 review Hamilton, ON
10/10

Fireplace Repair

Our aging fireplace fan abruptly stopped working at my parents house last Winter. Arranging an appointment with Gasfix was very friendly & accommodating. When I came back to visit my parents, they were really praising how knowledgeable, professional, & friendly Joe (our service technician) was. Apparently a certain part in our 20+ year old fireplace needed replacing, and it was the last model that was ever produced. Joe actually had a compatible part in his van! Which is actually mind-blowing considering that he carries all these diverse parts with him all the time. The fireplace was cleaned out and inspected thoroughly, and Joe actually taught us things we hadn't known about our unit - all of which was very enlightening. As a first time customer i'm impressed, I will definitely call upon these guys again.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review, William! We always appreciate the comments and feedback we receive from our customers regarding our technicians and the services provided. One of things that make us unique is that we carry over 300+ of the most common parts for gas fireplaces and pool heaters. We had on the vehicle the blower motor that was required for the Instaflame fireplace. Also, as we are able to test the different components, we are able to pinpoint the issues and repair all on the same day. We are quite pleased that you had a great experience with Gas Fix and that the technician was able to teach you some things about your fireplace. We also service furnaces, water heater (both tankless and conventional), and pool heaters. We look forward to hearing from you in the future!

Petra Hess from Burlington
Petra Hess from Burlington
7 reviews Burlington, ON
10/10

Pool Heater Install

My older pool heater need replaced and I called Gasfix to do the install. They were able to come immediately and found I needed a custom order part made. The got this done quickly and came back and did a perfect install. The entire experience was on time and professional. I have used this company for over 10 years and would not let anyone else do my gas line work for me. They are the best and they show up when they tell you they are coming.

Approximate cost of services:
$550.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you, Petra, for your review and for choosing Gas Fix to install your Raypak pool heater. We take a lot of pride in doing things the right way as per the code which shows in the workmanship. By upgrading the bonding and installing a check valve, we have limited issues that you could have in the future and can ensure that your pool heater was installed as per manufacture's specifications. Should you require anything in the future, please do not hesitate to contact us. We also service furnaces and water heaters including the tankless models. We appreciate your business over the past 10 years which also includes servicing your Heatilator fireplace. At Gas Fix, experience is the difference! ~ Jason

J. Richard Pugh from Hamilton/Burlington
J. Richard Pugh from Hamilton/Burlington
2 reviews Hamilton, ON
10/10

Pool Heater

Problem: water leak. I called GasFix on Thurs afternoon and a technician (Dwayne) arr. 0830 Fri. as scheduled. After inspection/diagnosis (leak was from badly corroded heat exchanger which in turn had damaged the firebrick and burners) it was agreed to replace the heater. Dwayne called his office to check availability of stock and schedule for installation and proceeded to prepare an estimate. In the meantime I checked pricing and reviews on line. The GasFix price for the new heater was the best price. CharlesW+BryanF arr. at 1030 same day to install the new heater and the unit was operational by 1230. All 3 technicians did the important things very well, but the small things made all of the difference. For example, they built a small barrier behind the heater to prevent my neighbours soil from spilling under the fence into our yard, and possibly under the heater, and even painted the rusty gas supply line from ground up. One of the techs. actually wrote the model no., serial no., and the date of installation on the manual, which is something I usually (have to) do myself. All work was completed with improvements to ensure the whole installation was brought up to code.
Awesome service; great price; 1st class technicians. HIGHLY RECOMMENDED.

Approximate cost of services:
$540.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review, Richard! We appreciate your feedback and comments regarding our staff. We make every effort to take care of customers and July 3rd was a great example of that service. Once Dwayne had the diagnosis and knew that the heater could not be repaired due to the leak and condition of the heat exchanger, he was on the phone to the office and within minutes, we had confirmed our stock for the Raypak unit and availability of the install crew, Bryan and Charles. As you have noted, we were able to diagnose, and then replace the old unit with a new one all in a span of four hours. We try our best to provide all our customers with superior service from the office and field staff. We also specialize in the repair and maintenance of gas fireplaces and have staff that can service your furnace or hot water tank. Thank you again for choosing Gas Fix to install your Raypak pool heater! ~ Jason

Roxanne  from Hamilton
Roxanne from Hamilton
1 review Hamilton, ON
10/10

service pool heater

we have used GasFix several times for our pool heater and gas fireplace. Their technicians are on time, friendly, professional and knowledgeable.
I might be able to find someone cheaper but cheaper does not always end up being cheaper and I speak from personal experience.
Joe had the part we needed with him which is huge that I did not have to be home or off work for a second service call once the issue was diagnosed.That alone saves me time and money!
Joe also explained exactly why this part failed and how long I should expect this heater to last before needing replacement. When asked, he also recommended a brand of heater that has fewer issues in repairs when this one needs replacing.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Roxanne for choosing Gas Fix to service your pool heater and gas fireplace. We appreciate the business that you have given Gas Fix over the years. We are aware that our rates may be higher than some contractors out there but as you have noted, the service we provide is different from other contractors. Our technicians are prompt, friendly, professional with over 100 years worth of knowledge and experience. Also, by carrying over 300 parts on the vehicle for pool heaters and gas fireplaces, we are able to provide same day service when many companies have to make that second trip. Not only can Joe service pool heaters and gas fireplaces, but he can also service your furnace and water tank as well. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fix

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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