Sterling Homes Edmonton

Can I just saw WOW!!! I cannot believe the service and professionalism I was treated with from the Team here in Langdale while purchasing my Brand New Watson Model home. If I had questions they were sure to get them answered ASAP we just recently moved into our house and we absolutely love it. It is such a nice community and we are loving every minute of it with our growing family. We will definitely be sending some family and friends your way soon!

Bought home in 2016 and started facing trouble within two months. Cheap granite got cracks and colour changing .It seems like water soaking inside granite. Sterling delaying by saying wait till 1 yr inspection and after 1 yr inspection done even two months after that they didnt pay attention and stop taking calls and never return my call. Whan i did call from different number and chase the responsible person at show home then also giving excuse and blaming that it happened due to lack of care , now manager offering me to repair that on my cost... and saying i signed the disclosure saying it might happened. And now warranty beacsue the 1yr is over...
I am unsatisfied what they are saying as problem was highlighted withing 2 months then on 6 month inspection and than 1 yr inspection but sterling is worst home bhuilder I ever seen.

My family was on the hunt for the perfect new home. We had not had any luck looking at the used home inventory, which lead us to considering building a new home. While touring all the new show homes in our area we came to one conclusion. We didn't want to have what everyone else had. We needed to find a builder that could fit our custom needs. While in Stony Plain we came across a Sterling Homes show home. We had been through about ten other builders homes at the time when we meet Deborah from Sterling. She was very motivated and enthusiastic to work with us. She found us a plan to work from for the base of our new home and we worked together to make some custom changes to the whole home, both the inside and the outside. Deborah had to put a lot of extra time and efforts into our custom plan, working with drafting and other departments to get our new plan pushed through. We couldn't be more happy with Deborah as a sales person and we we're very pleased that Sterling was able to meet our custom needs to make our dream of a new custom home a reality. Thanks so much Deb!

I'm convinced the warranty department of sterling homes is bonused on how many phone calls they avoid... if you don't call the customer back then you don't spend money to fix it. We leave message after message with no return calls. 6 months after my 1 year inspection I still have outstanding issues and no one will call me back.

They literally cut corners - the outside corners in my home spilt with settling. Which is totally normally easy fix with some mud and tape. Apparently sterlings contractors think that silicone is an even easier fix. Oh and painting over wet silicone is even better. They did a crap job and it looks awful - brought this to the attention of the warranty person and they "trust their contractor and it's an acceptable fix". Which is funny because in the warranty
binder we were provided it actually advices
against using silicone. I'd bring that point up
with Chris but well he lacks the ability to return calls...

hi there, so I have moved in my house on September 29, 2016 and everything with my house I seemed like me and my wife got the most terrible service reason being cause almost everything we told sterling to change hasn't really been done, the sold sign had not even been up when we bought the house, there was no protection on the back door so if we opened it we would fall, our neighbour just got there keys has the wood on the back door for protection and know that our neighbour had gotten treated better than we did and money had been missing which no one knows where that is. I am just frustrated and upset because no one had no clue what is going on here. i will not be recommening sterling to anyone i know because of this.

Since day one this house has been nothing short of a nightmare. Most recently my roof has began to leak, pooling water above the ensuite bathroom and leaking through the drywall. Crawled into the attic space to find a lovely growth of black mould festering on the roof osb sheathing as well as most of the sheathing soaked through under the shingles and making the insulation wet. now I get to play the waiting game of how long it will take to "fix".

Sterling people are the most cheap people , at first they say different price week after they say different price and very next day they again change the price they dont keep up their words. So beaware

My wife and I, a young couple, bought our first home in 2015. We decided to go with Sterling because we liked the floor plan. 2 years in and it has been the worst experience I could have imagined. Problem after problem with building quality but the worst part is, their warranty team is very rude, slow and unhelpful. Most recently, our roof leaked. They came up with "weatherstripping the attic hatch" as a solution and I knew that wasn't the problem so I hired a home inspector to give his advice. I forwarded his advice to them and I have been blatantly ignored for weeks. Now I have to waste my time and get New Home Warranty involved when all they have to do is fix their mistake. (Their mistake was the vapour barrier is installed incorrectly) DO NOT BUY A STERLING HOME, YOU WILL REGRET IT.

I have had nothing but issues dealing with the warranty department at Sterling. I have sent multiple emails and left multiple messages and I have not received any response. The latest issue I am dealing with was that my roof was leaking, and water had pooled in a light fixture on my second floor. There is also a water stain on the ceiling around the light. I called and as usual, no one answered. I left a message explaining the situation and asked if I could have someone take a look at my roof and attic to make sure there's no water damage as it's likely there is. As always, no one called me back. A few days later my wife calls me freaking out because there are people on my roof! I get her to take pictures and let me know the name of the company. I contact the company and they inform me that they were contracted by Sterling to fix my roof. No one told me someone was coming to fix my roof. No one told me someone was coming at all!! I never received a call or email back about having someone checking for water damage and still I have not heard anything from them. Now I am having leaking along the wall in my basement and I'm dreading trying to contact them again. I'm so sick of Sterling and I really really regret buying from them!!!

I still need someone to check if there's water damage in my ceiling. Why am I being ignored?

Another thing I remember is that I told the warranty inspector that my daughter's rooms are extremely cold in the winter (the walls are nearly iced) and I was told that it's because they are over the garage and I should just turn on my garage heater. Are you kidding me??!! Stay away from Sterling if you want any sort of help after your purchase.