The Mold Guy, Mold Detection & Removal

Lucas and his team were wonderful. They were professional and friendly, immediately felt comfortable with the team. They worked fast to get the job done, they left no mess behind it was as if they weren't even there! Excellent service from my first communication with Kay over the phone who walked me thru the entire process and provided a quote over the phone. The job took just as long as was initially communicated, and cost did not change once the job was done. I would highly recommend this team to anyone. Thank you mold guy!

My attic floor is around 700 sft, all east side roof sheathing ply wood had black-colored mold stain and mold growing for

years -- but I just found it out this winter due to ceiling leaking from ice-dam, my roof guy didn't install Ice and Water

Guard when they replaced my shingles 2 years ago -- he did, however, help me find out that, most of softfits are blocked

by fiberglass insulation, which is the main cause of severe attic condensation and mold growing. The roof guy replaced 3

low-profile roof vents which were blocked by snow, with high-profile "MAXIMUM" roof vents quickly, and suggested us to

hire mold removal company for attic mold.

I had never opened my attic hatch since I bought this house at year 2006, now I spent a few hundreds hours reading on

internet about attic mold, health impact, mold removal safety, mold remedy companies and home inspectors websites... After

I got myself enough education and phone-screening, I called 3 mold removal companies to come for evaluation, Ross is the

3rd one (he's the only one requested deductable evaluation fee, the other 2 provide free evaluation).

The 1st company only do Dry Blast -- the honest gentleman implied me that, my attic mold is not bad enough to use Dry

Blast, which is more expensive and requests insulation replacement, but he will help if I really insist.

The 2nd company, who claimed that they have TENs of years experience of mold removal, verbally described me the perfect

detailed procedures for my attic mold remediation, with reasonable service fee. But when I went to homestar to lookup this

company -- yes, it has very nice score, but all within ONE year. When googled the owner, I couldn't find his name related

to any history of mold remediation company other than his current company.

Next, I read through "The Mold Guy" website, Ross's blog articles, homestar reviews of them. Honestly, I don't totally

trust homestar reviews -- but one thing could be true, that is, Lucas is trustable "quality control" in job site. From

their new website, I could see the owner, Ross, is making best endeavor with greatest passion and joy, for his "mold

business", for customers satisfation. I decided to give it a try.

Kay setup my mold remediation on April 09 -- a sunny day, I was happy, thanks to Kay. Lucas, with another 2 gentleman

(Field and Allan) showed up on time and completed the job after 2.5 hours. Today, after 4 days of mold remediation, we

went up to our attic, the roof sheathing ply wood looks so fresh and clean, looks much better than the condition in

"After" photos. Ross's team had done the terrific job! I only give out 9.9 instead of 10.0, is because, I wish they had

cleaner Hepa-Filter in their Air Scrubber :)

During a home inspection, mold was found in a portion of our attic. Researching companies, I came across Mold Guy. After a great conversation with Kay, I chose to use this company. We scheduled the remediation for 8:00 a.m. the day after closing. Right on time, two friendly removers showed up and went to work. Just over 2 hours later, the work was completed faster than expected. They cleaned up the entire staging area and you'd never know they were there. Before and after pictures showed how thorough and complete the work was. Was also great to know that the area was treated to prevent mold growth for about a year. This gives us time to complete some recommendations such as a new washroom exhaust fan and repair of soffits. Received our clearance report that also gave us other recommendations to prevent further mold growth in the home. If this type of service is needed again, no problem calling Kay.

Ross, Kay. Lucas and the team were fabulous (I'd put all their names down, but I can't remember them). I had a difficult and stressful situation and The Mold Guy was so patient and helpful. The guys working on my place were so positive and friendly, they were on site waiting before the start time, put in 11 hours the first day and 10 hours the second day to get the job done. When I had to split the 2 days apart because of the situation I was in, they accommodated me. Their quote included the cost should the job expand beyond the initial estimate, so I knew up front what to expect; to no surprise, the mould had crept much, much further than anyone expected, but the final price was comparable to what a tear down would be. They explained what they were doing, did checks in places that I asked them to, didn't mind me popping in to see how things were going and when they were done, they vacuumed and washed surface areas! The level that they cleaned up to was amazing. Would I use them again? Absolutely.

Our home is about 50 years old and during this brutal winter my son noticed wet spots on the ceiling. He went into the attic and saw wet beams and areas of mold. I called The Mold Guy after reading all the reviews and spoke with Kay. She explained how Ross would come out and inspect the area and then provide us with an estimate. Ross came right on his scheduled time and diagnosed 4 issues that needed to be dealt with. He provided the order necessary to solve our problem (dealing with the mold was third in the order). He provided names of companies to call and told me what to expect to pay each one and what work they had to do. When his men came to deal with the mold they were punctual and very thorough. They took before and after photos which Ross has sent to us along with a certificate stating the mold was dealt with. Overall, I cannot say enough about the service received. If I had a question (i.e. about insulation) I called and Ross answered any queries I had. We were very pleased.

After reading all of the positive reviews for Ross I thought to myself, either this guy is really great at what he does, or this guy has hired one heck of a great creative writer to pad his results! Scepticism aside I called Ross to find out for myself. It was the former and with the job now complete we couldn't be happier with the results!

Ross came down same-day to do air samples and assess the mold issues in our basement (the mold in our newly purchased home's basement was so thick and slimy it was a no-brainer that we needed the work done so our process was more to understand the quality, cost and guarantees of the work that would be done than to determine if we had a mold issue). Ross provided great information on how mold works, the concerns associated with it and how to identify the root cause to avoid it in the future; and contrary to what most of these guys will tell you about how mold will kidnap your children and bake them into pies to scare you into jobs you can do yourself or don't actually need, Ross alleviated our concerns by explaining how mold moves throughout the house and how we could avoid the mold in the interim; he also explained a few great ways to cheaply and easily (and eco-friendly!) get rid of several different types of mold that are commonly found in old homes so we didn't have to worry in the future. Way above and beyond.

As for the work, the job started a few days later and was scheduled for 3 days (a total gut job of the saturated basement was necessary before we moved in because the mold was well into the walls in addition to the entire sub floor; even in the floor joists above...brutal!). I explained to Ross my need to have it done in two days to meet other contractor obligations and his crew stayed for over 12 hours straight on the second day to make it happen. The job finished ahead of schedule, under cost and looks great. Ross was also highly flexible on payment options, understanding we just moved into a new home and that came with plenty of extra cost, and he even called a few days after to follow up and ensure that we were still happy with the work and feeling better about the quality of the home.

To top it all off, the second day of work was his birthday and with guests at the house in the evening he was still on the phone with me checking in; no kidding!

Use this company; you will not regret it.

I bought a home a few weeks ago and I started to make renovations; my contractor removed a hot tub from one of the rooms and we noticed the area was very wet, with some visible spots of mold; there were also moldy spots in the basement. I called the Mold Guy on Monday afternoon and I made an appointment for the next day. Lucas showed up at my property right on time and proceeded to start the testing. He was very polite and professional; he took his time performing the mold test. Fortunately for me, he didn't find a major problem. There was only one area affected on the surface. I appreciate Lucas' honesty, professionalism and approach.

After hiring Ross (The Mold Guy) several years ago, I've recommended him to many friends and used to services at multiple sites. I have found him to be an impeccable business person with a great deal of expertise in his field who goes above and beyond the call of duty, and makes a point of really trying to help. Thanks!

I was looking for a mold expert to check and remove the black mold that covered half of our master washroom ceiling. The Mold Guy has so many positive reviews that convinced me to call. Ross has come over a few times since the original visit for other mold issues in our house and has only charged us the initial visit for the washroom.We have some water leaks into our basement and he knew we are going thru a hard time and was so kind not to charge us for two of those visits. Ross is an expert in his field and has always told us exactly what to do and have relieved our fears about the mold issues. Kay is so pleasant to talk to and even knew our name and house issues we are dealing with. One time Kay got Ross to come over on the same day we called. Amazing customer service! Thanks Kay and Ross!

Our basement flooded, water had thoroughly saturated the walls. A friend gave us Ross' number from the Mold Guy who had hired them before to do mold remediation in her home. She highly recommended him adding that the mold remediation business is saturated with so called experts who do potentially harmful work like pour bleach on mold to clean it.
Ross came by within an hour of calling him. He took the time to give our basement and home a thorough inspection. He reassured us concluding that based on visuals we had little to worry about. He gave us an estimate for the flood cleanup as well as air quality testing to be conclusive about the mold presence. But when he saw budget was an issue he proceeded to give us detailed instructions on how to remedy the flood effectively ourselves and assured us that the air quality tests were not pressing in his opinion. He even gave us a jug of chemical free cleaner free of charge that he recommended for sterilizing the basement after drying it up. When I asked him how much for the consultation he said "free." I couldn't believe it.
Since then we have purchased an old farm house in the country side. There have been some mold issues and Ross is always a phone call away, anytime I call he answers and kindly gives me advice. He rented us a powerful air scrubber machine at a very reasonable cost while we removed the mold. He let us hang on to it for as long as we needed at no extra cost.
I could not recommend the mold guy any higher. Ross is very attentive and genuinely caring. And equally as important he is a true expert in the field of mold remediation.