Metro Snow & Ice Management

I've been with Appleseed since winter of 2009 (7 years) and they changed their name to Metro Snow last year. This is the only snow blowing company that I had dealt with since day 1 of owning a home with a drive way.

Their service has always been very good. I leave for work every morning between 6.30 and 7am, and my driveway has always been cleared before and I have no issues getting out of the drive way, except for once, when the service came to clear around 7.30am, as there was a continuous overnight storm. And another time when I got home, the city came by after the snow service and I had to shovel the compacted snow banks. I guess I could have called them to come remove the snow, oh well... Twice in 7 years, that is excellent service in my books.

As for the quality of the clearing, there is often about 1cm of snow not cleared on certain spots of the driveway because of its unevenness and I am ok with that. At the beginning of the season, I occasionally shovel the edge of the driveway after the first pass to provide a guiding line so that the driver will pass the snowblower to that line and the driver always obliges.

I also like that I receive email alerts to inform me of their clearing plan. The emails occasionally provide some "cool facts", but if I am in a hurry what I do is skim through and pick up the information I need and ignore the rest.

In a nutshell, I'm happy and satisfied with Metro Snow's service thus far and will continue to sign up with their service. Keep up with the great job!!!

The owner was quick to update clients when the drivers would be beginning the removal of snow... He was honest when there would be some challenges, like cleaning up after the City passed by and deposited huge amounts of snow at the end of the driveways... Our driver was superb..! We were invited to contact the company via email and the response was always quick and informative...

I have been a customer of Metro Snow & Ice Management (previously Appleseed Snowblowing) for the past 4 years. Previous to that I had contracts with two different snow clearing companies, which I promptly cancelled after the the first year.
What was the difference between these companies and Metro?
Metro has provided me with:
1) Timely e-mails regarding when, and how much snow was expected.
2) Plans for removal (including 2nd pass to remove plough dumps and allow for the removal of cars from the driveway to finish the job.
3) At least two complimentary visits to "tidy up" driveways.
4) Peace of mind - knowing that my driveway would be cleared in a
timely manner.
After dealing with two inferior companies I am pleased to report that my expectations were clearly exceeded.
One last note: I am aware that some of Metro's customers complained about the additional charges for service at the end of the season due to the amount of snow we received.
All companies do this. It was clearly indicated in my contract. In my opinion Metro's handling of the situation was more than fair and my service was not interrupted.
I will be renewing next year.
Barry Brooks

This was our first year to hire a snow removal company and we were very pleased with the service we received. We feel the drivers are to be commended for their dedication, promptness and thoroughness, especially given the snowfall we had this winter. We really appreciated the constant informative and often amusing email communication from Ken Dale. It was clear to us that he cares about the quality of service he delivers, his customers, the safety of his drivers, and his role in our community. We always knew if drivers were coming, when they would be coming and what to expect, and when it starts to snow that’s exactly what you want to know.This seemed to be the big difference between Metro Snow & Ice and other companies on our street; our neighbours were often not sure if their drivers were coming or if they should be out clearing themselves. When the snowfall exceeded the expected amount in our contract (something all customers don’t want to hear) Ken managed to come forth with a deal that was fair for everyone. We would recommend Metro Snow and Ice to anyone looking for a reliable and committed snow removal company! Paul and Jane

We have used Metro (and its predecessor company Appleseed) for several years now. We have always received good, timely and professional service. I would recommend this company to others (and I have).

Metro Snow has done an excellent job for me, and I will be using them again next year. I have a huge driveway, and it is beyond me to do it by hand anymore, so I literally rely on Metro to get me out of my house during the worst of the winter.

They are highly professional, and use proper snow-removal equipment, not a pickup truck with a plow stuck on the front. The drivers are contentious, and do a good job. The trickiest part is to let people know when the plows are coming (and with heavy snow, figuring out when the city is coming, multiple trips and scheduling it can get very complicated!) . I noticed that Metro's communications continually improved over the winter. In fact, I think that the company works hard to keep improving, deal with issues and keep customers happy. I wish more Ottawa companies had that attitude

Excellent company. I have used them for the past 5 years. They are very reliable. The owner keeps all customers informed of when the crew will be starting, and then an alert when he is near or on your street. Sometimes they show up 3 times in the same day!!You really feel that you are cared about. I have nothing but good things to say about them. I will definitely hire them for next year.

Metro Snow and Ice Removal is a snow ploughing company that serves their clients with integrity, honesty and a remarkable work ethic. During a storm, driveways are cleared quickly . They coordinate with city ploughs for second clearing, in order to clear driveway dumps. We have been with this company for ten seasons and highly recommend their services.

When I first read that Metro was merging all of the Appleseed removal sites into one, I was slightly concerned at how my service may be affected. To my delight, I ended up with a better service than in the past! The email updates directly from the owner and the notifications of when my plow driver was in my area were a great benefit. I NEVER had to call to follow-up on anything - I really appreciate the proactive service. I stopped by the office once with payment for myself and my parents (who went with Metro on my recommendation and were equally pleased!) and the staff was friendly, polite and so well-organized. I also enjoyed getting a chuckle out of the cute comics attached to the bottom on the emails. LOVE this company.