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I really hope The Brick customer service actually reads this because I suspect that they just give a generalized reply to everyone who's ever written a bad review about them .
We purchased a mattress/bed frame at The Brick back in February to have it delivered for May when we move. At the store, we were never told or given the option to pay for installation. We were not told that we would need to assemble the frame ourselves. She did however give me an option to pay for old mattress pick up and i said we would call because we didn't know if the new home came with a bed. Turns out it did so i called a day before delivery and they said they can't do it (that was my fault because i should've called 48 hours prior). Thats fine, we just moved the old mattress/box spring out of the bedroom ourselves to prepare for the delivery. The two guys arrived and proceeded to bring in our items (not complete as per usual as our mattress cover was missing because the Toronto warehouse "did not stock it in the truck" they said). They roughly brought our bed upstairs, while knocking over my wall paintings and just left everything in the bedroom. i was then prompted to sign the paper and i asked if they will assemble the bed for us and he said "no" and walked out of our house. so now we have a pile of unfinished bed items in our room, fallen paintings, and semi scratched walls. i proceeded to call the brick customer service to tell them what happened, the women i was speaking to rudely told me that its not their sales person's fault as they should all know their protocol and what to tell the customer. clearly it was different with mine. again, i was not told that we would have to self assemble nor were we given the option to pay for installation if we didn't want to assemble. i was then transferred to the installation department where although the guy was very nice and helpful, he told me that if wanted get the bed assembled, i would have to pay $239.99 BUT I'd have to wait for someone to contact me to set up an installation date/time. so.... I'm paying you guys to NOT know when i will have a bed to sleep on?
i know people say "the customer is always right" but i work in the customer service industry too and no they're not always right but in this case, we are definitely right.
there was definitely miscommunication between the sales person and myself with her not letting me know that we would have to assemble the bed ourselves now leading to this big pile of mess in the middle of my bedroom.
now we are waiting on our mattress cover, and possibly just sleeping on the floor until we manage to get someone out to assemble the bed for us. its definitely not going to be through the brick as they don't even know when they will have their contractors come out to do it. BUT they will take your money first.
i guess the only good part that came out of this whole situation is that we got 6/7 items that we paid for and it didn't spontaneously "go missing" like I've read from many other reviews. OH another good thing is that i learned to NEVER shop with the brick again.

Professional and not pushy. Courteous and friendly. Bought a recliner couch. She went the extra mile to work with our needs. Did not hover while we were making our final decision.

Bought a couch we loved with the warranty just over a year ago. Called to have repairs done as everything is basically broken now. They told us that our warranty is void since we didn't report wear and tear on the cushions when it happened. So now that we called about broken springs and back of couch that happened the weekend before all of this is now void.
Don't shop here. The insurance guy they sent out said everything was poorly made to begin with. Cardboard used in the arms instead of actual wood!!

Mali and the district Manager were so very helpful and really respected my budget that I wanted to spend.. always enjoy dealing with Mali hes so so awesome trying to give me the best deal so we don't go anywhere else!! Can't wait to have my washer and dryer delivered thanks guys for being so awesome 5 Stars all the way!!!!

We bought a Whirlpool laundry machine 2 years ago and it has a 5 year warranty on it. About 3 months ago we called technician to fix a blockage.
Second time he came, there was something wrong with the laundry draining system. After he came a second time, the washer stopped working. We waited a week for another appointment, and we specified the hours that we are available.
Customer service told us technician will contact us. He called at 8 am and said he will be there at 11 am. Since I live with my son only, I work full time and I said I will be home after 3 pm. He was absolutely rude and said this is my problem and he will not be there.
We called Bricks Warranty Customer Service 3 times now and nobody got back to us regarding when someone can come to fix a washer.
We have been without a washer for 3 weeks now.
Is this fair? We paid over $ 1000 for this and that is how we get treated!

This bed looks so thick and solid I had to go and buy a steel frame so the mattress would not sag at my cost, it still warbles I had to brace it to the wall the mattress is a top of the line $3800. I have turned it every 2 weeks and it sags where I sleep and we are not over weight. I went to them and they put it all on me. Would never buy from here again

We bought a mattress that completely sagged and the pillow top shifted so that one side was hanging off the side of the mattress. It was a huge fight to get them to cover it under warranty. We gave up and stupidly bought a replacement ourselves at the Brick. Finally they accepted our claim only we 'had' to buy a new box spring and 'had' to pay for delivery. So $350 later we are getting another mattress. The delivery guys were horrible! All 3 men wore wet muddy boots all through the house leaving a mess. They weren't careful dragging the box spring up the stairs scraping the walls. So annoyed at this point with the Brick. I will never buy anything from there again.

Bought this two pieces sofas for the amount of $ 3100.00, top nutch leather.. VERY LOW GRADE .
See picture below. Very hardly used and this is the condition just one year later! Please DO NOT BUY FROM THE BRICKS
(BURLINGTON, ON)

COULD NOT BE LESS SATISFIED!

called the store to make an order through the phone as I was moving to Victoria in a couple of months. I got a very polite salesman who was very patient and understanding ( Jim), who worked with me for well over an hour to not only meet my budget but my time of delivery. Along the the general manager ( I think his name is Rod) we worked out what would best match with my blueprint of my condo and my taste. We picked out furniture for my entire condo. I have bought a lot furniture over the years from average to high end, and have had some issues particularly with The Brick, but was taken back by how this store, in specific has been by far the best furniture store I have had to deal with.

I usually never do any reviews but seeing how The Brick does not have a good reputation I wanted to shed some light that it is more about the customer experience than anything. I have also sent customer(s) there as well since I moved and they gave me very positive feed back and said the service and experience was amazing.

If you walk in with a positive attitude and explain your needs and wants the entire store will be more than willing to go above and beyond for you. I really appreciated the staff's sense of humour, honesty and pressure free approach.

I highly recommend you go in there even if it's for some small purchase. I have yet to deal with anyone there that wasn't so pleasant. ( I have been in there several times now!)

To start off, the people in the store are really pushy, and they stick to you from the moment you enter the place, and they want to sell you the half of the items in the store.

I bought a mattress from this place.

I was told that it would take a couple of days. I ended up receiving it after 20 days. From the first day, I told them that it would be better if they could deliver it any time after 1 PM. I know they deliver till 9 PM so I gave them a period of 8 hours!! They insisted that they couldn't guarantee this. It had to be a full day that someone is at home. I even work weekends, so I couldn't do that. I told them that most places give a 4-5 hours window. They insisted and threatened that if nobody was at home, I would have to pay another 70 dollars for the return delivery, and 70 dollars to get it in another day!! I took the day off, and guess what? They arrived after 3 PM. I could have been at home normally after work if they were not so stubborn.

This is the last time I am going to buy anything from this place.