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We spent 1800$ on two bonded leather sofas 3 years ago. Currently they look like the attached pictures. We are astonished with how quickly they cracked peeled and tore. When I called the Brick to ask if this is usual of their product or if we had a one off piece they tried to pass blame to their manufacture saying " well we don't make it ". After a few more tries to get them to explain that this was the quality of product they sell the associate didn't have anything else to say other than with warranty we could replace it. We are horrified with how cheap the product is when we spent a decent amount on it. DO NOT BUY!

Hello,
I would like to make a complaint of our customer experience at the Brick.
We recently built a new house with the builder Hilton Homes. We were contacted by your commercial sales representative regarding our kitchen appliances. When we ordered our refrigerator, we were unable to go inside the house and measure any distances, but he informed us that all Hilton Homes are built with a standard size and recommended me to purchase a model of Frigidaire, and so we did.
When the fridge arrived, it was simply too large to fit into our kitchen. The side of the fridge was pushed tightly against the wall and we were unable to open the freezer door. We had to pull the fridge out of the spot a few inches in order to open the door but it would then block part of our pantry door. It was obvious that the fridge was the wrong size.
We contacted the salesman regarding this issue. He even made a visit to our house to see it. But he was very reluctant to properly help us and said we cannot make exchanges, stating that this would happen no matter what size fridge we get. We were then told to contact his supervisor. He was also resilient in listening to our issue, and we were simply told "no exchanges" without any real explanation, regardless of the satisfaction guarantee stating exchanges may be granted if we contact someone within 3 days of delivery. We then asked him if there is another person or department we can contact to help us with this issue and we never received a reply.
In the end, we were left with a fridge too large for our first new home, and no one willing to help us. The responses we received were unprofessional and disingenuous. If we are being forced to accept this fridge, then our unpleasant experience at the Brick should not be unheard.

My experience with Brick is horrible , I bought a dinning table and chairs from Brick almost two month back , they told us chairs are not in stock and will be ready in two weeks, we agreed and paid full amount ,now its almost two months , these all times i was calling them their customer service, they are saying chairs are not in stock, last week i was calling back and forth and last they said thy will delivery everything (both chairs and table)on July 12,2017, today is July 12th they delivered only table, chairs are not , I called Brick that Representative was so mean and she said chairs are not in stock, we cant do anything , I insist them, i want to talk to manger , she said manager is will not take call, again I insisted her, then she simply transfer my call , no body picked up my call, and tried again, then they are not picking up the calls

I am a customer , I paid full money, and i arranged a house warming ceremony and waiting for my table set , but

what they are thinking customers are fools??and their customer care people treated me like they are doing some charity work , I paid full amount of money

if they dont have stock and if they know this item will not be in the market why they are selling and why they are giving a false promise

i don't know what to do , Brick customer care , they will not care customers

where to complain and whom to complain

After we got a new house we decided to purchase a high-quality living room set so we decided to go to the Brick Store. The salesman was very helpful and polite and we chose a fabric living room set, a pink twin bed, and a twin mattress. He told us that he has to order the living room set and it will be delivered on September 15, 2016. we were very excited for our new products. We were waiting for delivery men to receive our products, however, no
one shows up. My husband and I decided to wait a few days. After few days, I contacted the Brick and asked about our products, the lady who answered the phone was super rude and she told me that we will not receive our products until October-end and the bed is discontinued. we went three times to the store but no one helped us, therefore, we decided to talk with the manager. The manager told us that he will give us the best product with discount. The salesman told us that the Cindy Crawford is their best products, and it is guinene leather and the quality will last a long time. we paid extra money as we thought this is the best product. Finally, we received our products in October 2016, and my husband went back home. After two months I noticed some weird lines on both sofa and loveseat and I thought it might be normal. slowly those lines converted to scratches and I contact the store. I talked with a lady and mentioned the problem, she told me that she will email me and I have to wait for her email. she also mentioned once I received the mail I should attach the pictures. After a month I decided to call again and they told me they wrote my email wrong, so she will resend the email. Finally, I received the email on April 16, 2017. The customer service told me that they will contact me in 3-5 business day. However, no one contacted and I was waiting for their reply to fix my problem. On May 24, 2017, I decided to send an email to see what is going on and why they are so irresponsible. Finally, they emailed and told me that it was not covered as these scratches are normal wear and tear. I was shocked to see their response. If you purchase a furniture from a very cheap store, that furniture can last at least for a year. However, this high-quality furniture did not last. I tried again and called the store and asked them to please find a solution for this problem as I complain a few months ago about these scratches and they got worse. The lady told me to send the Pics which I did and she called after an hour and told me that they can't help as these products got discontinue. My question is for the Brick head office when a customer face this kind of situation to whom they should contact for help as The Brick Customer do not care about our problems. This is my last hope to contact you guys, and I am hoping that you will solve my problem.

Both my daughters have recently experienced huge delays in the quality and delivery of their purchases. One daughter has had to send back her bed frame twice, the first time they sent the wrong parts; the second time there was scratches and chips on the merchandise. It's going to NOW take another 2 months to get another one, so IF by some off chance the frame is not damaged and delivered, it will be a total of a 4 months process! My other daughter's laundry set was a month delayed, when they ordered the set it said in stock, then not delivered until a month after the promise date (they are a family of four, it's tough with two small kids not to have laundry facilities)... Very poor customer service when each of them called, different answers to their concerns, and no one cared about fixing the problem. I would think with the competitive furniture/appliance market, The Brick would be mindful of their quality of service.

I made a purchase at the brick at Kennedy commons on the 30 march. I have still not received the bed two months after. I have spoken to about four persons who were supposedly managers with absolutely no help and lots of attitude. Today for the second time I was there in person hoping to have the matter resolve. The manager was totally unhelpful and did not try to hide it. The whole process of dealing with the brick has left a really bad taste in my mouth. Never again will I purchase anything from any brick store. The basically had my money for two months with me paying interest on my card and no bed .today I finally cancel my order and ask for a refund after having the misfortune of meeting a manager who have absolutely no concept of what customer service is about. If you pass a brick store I would recommend you keep driving, don't stop and save yourself the trouble from ever encountering one of them.

Bought a bed frame that turned out to be wonky, decided to return it and the rude employee Satinder said everything is final sale. Ummm....excuse me? No one told me that when I checked out, doesn't say it on my receipt, and how is that legal...? High pressure shopping experience, WORST return policy in the world, terrible service when I went back. Mostly due to Satinder who claims he's a manager but when I told him I'd call corporate he quickly backtracked and said his manager was on 'vacation'. Ya, right, like everyone's pet dog eventually goes to live on 'the farm'. I've already contacted my CC provider to open an investigation and filed complaints with BBB, MoCA, and will post my reviews across the interwebs to tell others to STAY AWAY. Serves me right for not just buying it at Costco, they have great customer service and an excellent return policy. Brick, you guys suck. Customer lost for life.

DO NOT BUY FROM THE BRICK!
We purchased our entire kitchen from the store in Windsor. And going on two years, we've had 6/7 service calls for the fridge alone. The customer service is awful, the manager "Carl" I spoke with this morning, makes me wonder how anyone would hire him with his "professionalism"
He flat out cut me off while speaking, asked if he could speak and sarcastically replied "thanks" to himself. Told me if I felt the need to drop fridge off in front of his store, the only thing that would be done is - ruining my credit.
He was not helpful whatso ever. Nor compassionate. Nor understanding.
As for the so called "lemon policy" it needs to be 3 replaced parts within the warrenty. So regardless if it's in the manufacturing warrenty and then extended warrenty - it's to be 3 for each warrenty.

My fridge has not not worked, more, than it has worked. Please save your time, energy, and most importantly your money and do not purchase from The Brick.

Unsure how this can be allowed. I thought companies are to stand behind products they sell.

Signed,
One extremely disappointed Customer.

Paid The Bricks for extended warranty for our appliance. The Samsung refrigerator is only 2 year old, already having technical issues. Called for service and both TransGlobal warranty and Bricks customer service horrible. Not showing up for scheduled appointments and blame everything on the customers. Please don't buy from The Bricks. Review online. So many complaints against them.

Bought two couches recliners two years ago ,they are falling apart have had to repeatedly email and phone brick they don't seem to care , but a tech one day will show up they say .I have bought many purchases from the brick ,and encouraged friends to purchase their products there ,never again I will never spend another cent there and would highly recommend anyone to stay away from them .They are a terrible company ! Quality is what they kept saying to me thru entire purchase .Garbage product, Garbage store manager that doesn't care .Horrible Horrible experience