Pre Lock Security Services Inc

Locks & Locksmiths
Toronto ON M3J 2N5
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Locks & Locksmiths
Pre Lock Security Services Inc
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91%

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Reviews for Pre Lock Security Services Inc

Average customer rating:
10 10 (608 reviews)

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Peter in Toronto
Peter in Toronto
1 review Toronto, ON
10/10

Alarm System

I've used companies to do work around my home that I've found on Homestars, but this is the first time that I've actually wrote a review. A few months ago my house was broken into and we did not have a alarm system installed. At the request of my wife, I started to do some research into the different types of systems, and companies that install these systems and also provide monitoring services. I narrowed down my search to 4 companies, and 2 of those companies would not even send a person over to provide a quote as they wanted to do everything over the phone. Anyway when I called Pre-Lock, I spoke with Steven in the sales department who was able to answer all of my questions, and we scheduled a meeting for him to come and speak with my wife and myself. What really impressed me was that Steven took the time to come to our home on the weekend, whereas the other company only provided appointments during the week, and only during the day. Steven explained the different systems that Pre-Lock provides, and we decided to go with the Honeywell wireless system. On the day of the installation both Steven and the installer Walter showed up on time, and Walter was very professional and explained how the system worked. I would highly recommend Pre-Lock if you are in the market for an alarm system as my experience from start to finish was excellent. Also speak with Steven as he was extremely professional.

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Peter for the great review. We certainly wont let you down and hope you will always be happy with our services

Iana in Thornhill
Iana in Thornhill
3 reviews Vaughan, ON
0/10

Be Aware!

I signed up with the Pre-Lock systems based on Home Stars review but I am extremely disappointed. Starting from the time the system was installed I kept getting false alarms but was reassured that there was nothing wrong with the system. But there was nothing wring in my house too!!!! But last month the police was dispatched to my home based again on the falls alarm. This time theu even did not call my prime contact number!!! There was mumbling message on my phone, no evidence that police was there and nothing from our side to initiate it. I called immediately to Pre-Lock
but they denied any fault on their side kept saying that we pushed panic button while we did not. I talked with several representatives including Paul the manager who was pretty rude. The company denied any fault, they send a technician to my home to disable panic button on a key chain. Why it was not done at the installation time if it gives false alarm that easy? It was not explained at the time of installation.
Now I have to pay the police bill of $280 and stacked with the contract with this company for 3 YERAS!!!!
Future customers! Please be aware!!!!

Approximate cost of services:
$0.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

Good Afternoon Lana, I am sorry to hear of your experience with our LYNX 5200 security system that we installed in your home almost 1 year ago. Just for the record you have not had any false alarms that were caused by any system malefaction. The only issue on your account was a recent Silent Panic Alarm activation that was caused by you accidentally pushing the button on a Key Fob that you had in your purse. You spoke with our service department on October 19, 2016 at 4:43PM and admitted that this was an accidental activation and told our customer services person that you would write a very bad review if you received a invoice from York Regional Police. Unfortunately we do not get to keep the funds that are charged by York Regional Police. You were well aware that your account was on Police Response and that any false activation's however caused would result in a charge from York Regional Police at their prevailing rates. This was on the front of your contract and clearly brought to your attention at the time you signed the contract with your sales representative . We also have private guard response options however you did choose Police at the time you signed the Contract with us. You also accuse me (Paul) of being rude to you but I have never spoken with you with respect to this matter as of yet or any other matter. I welcome the opportunity to speak with you at any time. It is my understanding that you spoke with our receptionist on the day you got the invoice and inquired as to who is the owner so you could speak with him directly but you never contacted me regarding this matter. You also allege that the Police never even attended when clearly they did and York Regional Police can confirm their attendance. Our company did send an alarm tech as per your request on October 24 to turn off the panic buttons feature on 4 of your key fobs at no cost to you by the way. You were well aware that you had Panic buttons on your key fobs in fact you had 4 of them and wanted them when you got the system. We also explained at the time of installation that keeping them in your purse is a sure way to cause a false alarm. We suggested you velcro the Fobs in different areas of your home that could assist you in an emergency requiring Police. We take our customer service very seriously and regret you feel it necessary to post a negative review that clearly is not warranted and the facts are not accurate. Let me know if you wish to speak with me directly as I am very easy to reach.

Private User
Private User
Private User reviews Pickering, ON
10/10

Changed several locks

We moved into a new house at the beginning of August. I called and spoke to Tristan(sp?) and arranged for Pre-Lock to come first thing the next morning. Alex showed up bright and early, and changed several locks in the house (front door, garage door inside and outside entry, plus two sunroom doors). The sliding door leading to the sunroom wouldn't lock (just a latch type lock) and even though it wasn't the type of lock they deal with, Alex spent a fair amount of time trying to fix it, which we really appreciate.

When one of the cut keys didn't work, I called Tristan and he sent Alex back to take a look. Alex tested out all the keys and cut us a new one. Both Tristan and Alex were a pleasure to deal with, and I would absolutely recommend Pre-Lock to anyone who requires locksmithing services.

Approximate cost of services:
$535.00
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Company Response

We are so happy you are pleased with our services . We hope you will also consider our alarm monitoring services mention you have used our service and we will throw in 6 months free on me

Private User
Private User
Private User reviews Toronto, ON
10/10

Deadbolts fixed

I had a wonderful experience with this company! From the person I discussed with initially over the phone, to the employee who came to the door to do the work, they were all extremely professional and friendly, and efficient and experts in their work. The turnaround time was 30 min from the time I placed the call, until their arrival at my door. They provided suggestions in how to maintain the integrity of my locks moving forward. Very very pleased, I cannot recommend this company enough!

Approximate cost of services:
$100.00
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Company Response

Thanks for the many referrals . We are thrilled that you are so happy with our services .

Christopher H. from Mississauga
Christopher H. from Mississauga
4 reviews Mississauga, ON
10/10

Superior Service and Professional Attitude

John showed up on schedule and began work right away. We needed two lock-sets done with multiple keys and he did everything inside an hour. We've recommended Pre-Lock to our condo management.

Approximate cost of services:
$250.00
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Company Response

I will let John know how happy you are thanks for referring us to your condo

lawrbaby in Toronto
lawrbaby in Toronto
1 review Toronto, ON
10/10

Pre Lock is still amazing after all these years!

Chose Pre Lock again for my townhouse, they have always been my go to company when it comes to installation of an alarm system, door locks, anything I have ever needed.

The service was professional, job was perfectly clean, and it works fabulously and seamlessly.

Don't go anywhere else when it comes to an alarm system for your home, you won't regret it!

Thanks to the Pre Lock team :)

Approximate cost of services:
$30.00
1 of 1 people found this review helpful.
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Company Response

Glad to hear we are your go to security provider thanks for your business

Steve from Toronto
Steve from Toronto
3 reviews Toronto, ON
10/10

Service call

As a long standing customer, without much need for customer care to date, it was gratifying to receive very friendly, efficient and timely response from the moment I called your service centre, to receiving same day on-site service by your technician on our home alarm system. This included the relocation of a motion detector to ensure it was now positioned to monitor the entire room, and the subsequently identified need to purchase batteries for our 2 wireless transmitters, to remedy a 'low battery' warning light. The technician, already on the road when he received our service call from the central office, didn't have a supply of the required 4 button batteries and took upon himself to go to the local drugstore to make the purchase on our behalf.

While all this work was most definitely done outside of warranty, upon being presented with the completed Service Call Report detailing the tasks, including the purchased batteries , the bottom line showed the 'balance owing' at the previously advised flat rate of $75 +HST. All-in-all, a demonstrated customer care experience beyond all expectations from start-to-finish. Now i fully understand why Pre-Lock has retained our business for many years.

Approximate cost of services:
$75.00
1 of 1 people found this review helpful.
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Company Response

Steve our team will be very please to read this great review on Homestars. Thanks for taking the time to tell the community

Elise M.
Elise M.
7 reviews Toronto, ON
10/10

Excellent customer service and very reasonably priced

Called about a broken front lock and they were there the next day. Ordered a replacement and although that took a bit of time, because it was a special order from the U.S. they installed it perfectly and Lee was great. He only charged for the installation and not for when he came out the first time to check it out. Would recommend highly!!

Approximate cost of services:
$200.00
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Company Response

That's wonderful that you are happy with your new lock. I will let Lee know about your kind words

Dr. Sidney Kremer from Toronto
Dr. Sidney Kremer from Toronto
2 reviews Abbotsford, BC
10/10

Alarm Upgrade

Fantastic service, great responsive company. Meticulous work.
I moved into a new house and wanted a realistic and practical upgrade to my alarm system. While in the past others have tried to sell me impractical and unnecessary " solutions", Paul at Pre lock provides realistic practical solutions that really work and markedly improve security. The team at Pre-Lock are reliable dependable and amazingly neat and capable at installation in a finished home. I haven't seen anyone pull wires through walls as well. You will not be disappointed!

Approximate cost of services:
$3,000.00
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Company Response

Thanks for your great review

Private User
Private User
Private User reviews Toronto, ON
10/10

House security reinforcement

Paul the owner reinforced the security in our house as if it was his own. On the day of installation, he came over twice to check in. He represents the notion of "peace of mind". We will continue to use him in the future for our security needs.

Approximate cost of services:
$5,000.00
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Company Response

I'm glad your home is now safe. Thanks for the business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pre Lock Security Services Inc

PRE-LOCK Security Services IS TORONTO BASED Smart Home Alarm.com Authorized Service Provider & Locksmith Security Service Provider with a modern retail shop and show room. We are an all Canadian security provider. We have over 30 Mobile Service Vehicles ready when you are.

We offer 24 HOUR ALARM MONITORING & 24 HOUR LOCKSMITH SERVICES, INCLUDING CAMERAS, SAFES, LIGHTING, VISIT Our Store LOCATED AT 800 PETROLIA ROAD, UNIT 1.

WE ARE FACTORY AUTHORIZED MEDECO & MUL-T-LOCK TRAINED LOCKSMITH'S AND SERVICE AND SELL DSC, Honeywell, Napco, Crestron, & ELK Home & Business security alarm systems. We provide interactive alarm systems that you can control with your smartphone.

WE ARE ULC LISTED FIRE AND BURGLAR ALARM SERVICE PROVIDER WITH OUR ULC LISTED LOCAL MONITORING STATION LOCATED IN Toronto.

We are Alarm.com authorized Dealer and happy to make your home into a Smart Home Today!!

WE PROVIDE HOME & BUSINESS ALARM MONITORING WITH 6 MONTHS FREE ON TAKE OVER SYSTEMS JUST FOR SIGNING UP WITH US WHEN YOU TELL US YOU FOUND US ON HOME STARS

Our 24 hour locks & Locksmiths technicians are available around the clock in the Greater-Toronto Area with fully equipped mobile service vehicles that are GPS tracked for prompt reliable services. Pre-Lock Security provides integrated physical & electronic security solutions that separate our company from most security providers.

We have built our business Since 1978 by bundling our security services and knowledge with proven effective security solutions that need to be taken to insure your property and family understand our unique balanced approach of security integration.

Our factory trained alarm, lock, camera, security film and safe technicians are bonded and insured to provide your home, family & business security professionals that you can truly count on.

Let our security professionals show you why "Better Lock Next Time" is more than just our slogan.

Let our loss prevention experts show you why Pre-Lock Security has been voted number one by consumers over the many years in business.

The Mul-T-Lock High Security Certified Professional logo indicates that the locksmith:

Follows strict security measures
Has completed extensive product training
Conforms to legal requirements
Dedicated to customer satisfaction
Guarantees their workmanship

Why Would You Deal With A Locksmith that is not a Certified Professional?

CATEGORIES
Alarm Systems and Locks & Locksmiths
PRODUCTS
MEDECO & MUL-T-LOCK HIGH SECURITY DEADBOLTS, DIGITAL DOOR LOCKS, DOOR SAFE SOLUTIONS, AMSEC & INKAS SAFES, ALARM SYSTEMS FOR HOME & BUSINESS INCLUDING SMART HOME ALARMS, FAKE TV, FAKE DOG BARKING SIMULATION, ARMOR DOOR JAMB PRODUCTS, SECURITY WINDOW FILM, WINDOW BARS & PHYSICAL SECURITY SOLUTIONS TO KEEP YOUR HOME AND FAMILY SAFE
SERVICES
ULC ALARM MONITORING, Alarm.com EMERGENCY LOCKSMITH SERVICES, SAFE & VAULT SALES, ALARM INSTALLATION, SPRINKLER ALARM & FIRE ULC APPROVED MONITORING & Alarm.com interactive services ASK US ABOUT NO PHONE LINE MONITORING ASK US ABOUT OUR FREE ALARM PACKAGES We are an authorized Mul-T-Lock & Medeco Locksmith Service Proud Members of BBB LET US TAKE-OVER YOUR ALARM MONITORING & WE WILL GIVE YOU 6 MONTHS FREE
BRANDS
DSC, Alarm.com NAPCO, GE, MEDECO, HONEYWELL, ALARM NET, MUL-T-LOCK, ASSA ABLOY, SONY CCTV, PANASONIC CAMERAS, KANTECH ACCESS, PARADOX, YALE, AMSEC, INKAS, WATCHNET
STYLES
AUTHORIZED Alarm.com MEDECO & MUL-T-LOCK CERTIFIED PROFESSIONAL SERVICES, ULC LISTED ALARM MONITORING & INSTALLATIONS, NO PHONE LINE MONITORING SERVICES NOW AVAILABLE
SPECIALITIES
PROVIDE PHYSICAL SOLUTIONS TO HOMES & BUSINESS INCLUDING FREE ALARM INSTALLATION PACKAGES, HIGH DEFINITION SECURITY CAMERAS, ACCESS CONTROL, FIRE ALARM AND SPRINKLER ALARM MONITORING, MEDICAL ALARMS, WINDOW BARS AND COMPLETE LOCKSMITH SERVICES, EMERGENCY BOARDING FOLLOWING ROBBERY, HOME AUTOMATION, GUARD RESPONSE
WEBSITE
http://www.pre-lock.com
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
32
RETURN POLICY
Visa, MasterCard, Amex, Cheque, Online Banking, Cash, Direct Debit, Paypall
PAYMENT METHOD
Visa, MasterCard, Amex, Cheque, Online Banking, Cash, Direct Debit, Paypal, On Account Net 30
LICENSES
Fully Bonded & Insured Licensed Security Providers
MEMBERSHIPS
Proud To Be Members In The Following:Canadian Alarm and Security Association (CANASA), ULC, BBB,
LIABILITY INSURANCE
Yes
DIPLOMAS
TAOL, ALOA, CANASA
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
ALL OF OUR PRODUCTS CARRY FULL MANUFACTURE'S WARRANTY AND ALL OUR PRODUCTS ARE INSTALLED BY TRAINED
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.