Convertible Heating And Air Conditioning

We came home to a freezing cold house after the fall temperatures dropped this weekend and had no idea why our furnace wasn't kicking on. We are new homeowners with a practically brand-new furnace (2010) and the unit was working fine last winter, so we were stumped. On top of that, the local dealer who originally installed the furnace had gone bankrupt, so we had to find another local dealer through the manufacturer's website, and Convertible Air was one of them.

Before even asking me where we lived or telling me what their availability was like for service calls, the gentleman I spoke to at Convertible tried to solve our problem over the phone by going through simple trouble-shooting first, like suggesting to check the battery in the thermostat OR making sure the "light switch" (found on the ceiling) in the furnace room/near the furnace was on. This was a switch that seemed to "go nowhere" and had accidentally been switched off during our washer/dryer installation - so as soon as we switched that back on,...ta da!!!! We now have heat! And, thanks to the thoughtful and kind advice from Convertible Air, NO unnecessary service-call fee to pay!!

Thank you again, Convertible - you made this young couple's day!!

Tanya & Dragan, Toronto Birchcliff

I've used the services of Convertible for many years now. Marnie and her team are so professional and courteous every time. They treat us like VIPs. They will make it right no matter what and we really appreciate it. I highly recommend this family based business! (I'm not sure if my approx. cost is accurate above but I know we got a great rate!)

I called and spoke to Grant regarding a problem with our furnace. He was amazing. Provided me with information and questions to ask my Enbridge sales rep. The difference in cost between the exact two furnaces was almost $5,000.!!!!! The workers arrived 1/2 before their planned time and finished within the 4 hours suggested. They explained as they installed and cleaned up. This company gives the WOW factor.

The initial appointment did not take place as planned, due to the rep running late, normally, I would not consider rescheduling, but he must have caught me on a good day, so I did, and got another rep Sean, who came and quoted.

The quote was middle of the road, but what impressed me was the professional, but laid back style, which I liked, and he did not make the mistake of trying to sell to me with fancy colorful brochures, he answered questions fully and clearly, and it was a non-pressurized sales talk.

Adam and his installation team were excellent, arrived on time, carrying out a clean and efficient installation. They took great care covering walkways to remove the old furnace and bring in the new, and this was after they were told the carpet was due to be cleaned.

There was a slight problem with the setup of my system, which could not have been foreseen and it was agreed that someone would return at a later date to rectify this, it did not affect the immediate working of the system. I put the boxing gloves on prepared for a tough fight, a contractor returning to finish a job is not a common thing, however, they contacted me, so they could come and finish the job and did so without me having to chase them.

Marnie, Sean and the office team were great with the after sales check-in making sure I knew to register the system for warranty and for relevant OPA refund claims.

As great as they were I would prefer not to have them back anytime soon (smile), but all-told, from a simple flyer I found a great company to install my furnace and I would certainly recommend them to my mother, and if I do that, you know they are good so to anyone looking for a furnace or AC, save time contact them first.

Best decision I made!!

I was very impressed with our experience with Convertible Heating from start to finish. Marnie was very pleasant to deal with and very knowledgeable. The guys who did the installation - Brandon and Josh - were amazing. They arrived promptly, were efficient and clean with their work, very friendly, and explained everything thoroughly. I would highly recommend them.

Removal of existing cast iron boiler was efficient with an excellent clean up. Installation of new furnace was scheduled and completed promptly. No instruction was provided, however, in operation of new furnace and no one from the company followed up to ensure satisfaction.

My furnace required changing and after getting a few quotes I contacted Convertible after reviews I read online about them. My initial contact with Convertible was with Sam. I called to get an idea as to what it would cost to get a furnace installed. He provided me all the information I was looking for and
so I setup an appointment to have an estimate done. Sean was the sales person who came and over to my home. Sean took his time to explained to my wife and I our options. Being unsure as to what product I wanted
I asked them to give me a few days to decide. There was no upsell or pressure on me to go with them. They returned all phone calls promptly to the many questions I had. Once we decided which product to go with their
amazing installers Kamil and James came over. They were on time and provided us with a first class installation. As I was told many times, you need a quality installation. That's definitely what I received from them.
These guys are EXCELLENT!!! You can shop around, but I can honestly say, GO WITH CONVERTIBLE. I am a hard sell, and they won me over with their expertise in this business, honesty, courteous and trust. Thank you to Sam, Sean, James, Kamil and everyone at Convertible for making this possible. These guys are the BEST.

We recently installed a new Furnace and Air Conditioner and were very satisfied with the service provided by Convertible Heating and Air Conditioning. The service technicians were very knowledgeable and did a great job.

Marnie Amodeo sold us our system. She visited our home twice and patiently answered all of our many questions about models, efficiencies and cost comparisons. She answered our emails and calls. She did not try to sell us anything we did not need. The advertised specials for our total system costs were about $1,000.00 less than other competitors. The installers Kamil and John were excellent - on time, professional, shoes off, efficient, answered our questions - solved our exterior venting problem beautifully for a few extra dollars. We are completely satisfied and would highly recommend Convertible Heating to our family and friends without hesitation.

Atta from Convertible Heating and Air Conditioning arrived to evaluate why water was leaking from my air conditioning unit. He easily discovered the problem, explained what was causing it and fixed it very quickly. This is the second time I have used this company (first time for furnace repair) and have been very pleased with their service.