Pacesetter Homes

Pacesetter has nailed the home building experience. From start to finish I have nothing but good to say. Our salesperson Marissa Gabel was outstanding and always went above our expectations. The design Q team helped us put together all the details of our home. And Brad our superintendent always had time to talk and answer any questions or conscerns. Great job!!!! Ps I will say the salesperson can make it or break it so definately go with Marrisa. :)

I'm a first time home buyer we simply choose the Pacesetter as we go around the area of ellerslie we saw beautiful houses from townhouse to duplex and single house we found out that it's from pacesetter we have a chance to see their show homes. The staff are so accommodating they explain everything to us. As we go along with our journey we end up in choosing our right home for my family and the bank approved our loan. We are very excited for our future home. It's nice to see your home from the scratch building it slowly but surely we always visit the site every week to see the developments and the staff of pacesetter Ms. Marissa Gabel are very effecient in giving us email for the development of our home. the most exciting part when we go to Design Q to choose what's the best for our home the designer that assigned to us is very helpful she guide us in choosing the best for our home. before we moved in one week before the possession date finally we see inside the finish house and I' m very happy with the results it's very nice inside. We met Romano the supervisor his there during the last walk through he guide us and help us to see what's the thing for a retouch he explain everything specially at the basement . And the most awaited part is the possession date eventhough we waited for almost a year we are very much overwhelmed for the outcome of our home. On the day of the possession Sept.24 we are excited to hold the key of our home. I'm almost teary eyed Cindy was there for a last tour and a little bit of orientation Romano was there too and Marissa was there just to give a card and a token of appreciation. Cindy has something for us too from pacesetter. I should say it's a nice experience in Pacesetter the staff are very professional. Two thumbs up for all of you guys.

If you buy a Pacesetter Home.... Do it anywhere but Summerwood!!!! They take your money and then you are dead to them. Our experience with Carla has been cringe worthy. Our house is nice, but no thanks to her. She never returned our calls or emails and every time we came in to the showhome she ignored us because she was with clients. I get it, but maybe acknowledge that we exist, or have your assistant talk to us... but no, just pretend you dont see me so that I wont make a stink about how you have been dodging me for weeks.
Good luck to the suckers that sit those chairs in front of her, because this is the last you will hear from her after the ink drys!

We are young and first time home buyers and bought a house in Griesbachh through Pacesetter. Pacesetter Area manager took advantage of us, he didn’t reveal the total base price of the house and list all the upgrades on the house. On pricing we started with a showhome Price then he just deducted the upgrades that we don’t want. So by this process we are blinded by what are all the upgrades in the show homes. These are that things that we noticed that weren’t discussed and included.

• Our garage is smaller compared to the showhome
• There is a bump out that are part of the showhome (approximately 20 square feet) is not discussed and included
• There is a one and done policy but we found out that garage opener wasn’t included as well. So I have to buy and install it by myself
• They install a wrong type of roof. We chose an architectural shingles from the brochure however they put on papers a 3 tab shingles.
• Window blinds wasn’t discussed and included

After the pricing we didn’t get to see the papers. He didn’t sent it to us just to review, we only seen it on the day we signed the paper (Our fault is that we trusted them but that is our nature we easily trust people but now we learned). After we signed and made the down payment, we cannot do or change anything about it.

We would like to have a secondary suite however, they are telling something that is not true (example : we already have finished basement included on our price but he said we need to have separate electrical which would cost additional 60K) that he told us so didn’t proceed with it. He proposed to us to just rented it out illegally since most people do it.

To all the readers, I hope this experience won’t happen to you because it is very painful experience and lot of stress it brought to us.

Btw, the site supervisor is very nice though and we had good experience it Design Q.

I purchased this pacesetter house in Glendrriding edmonton. Sent a warrranty for cracked driveway in April, finally Pacesetter were here two weeks before, they removed one quarter my driveway and nobody show up then, noboday told me when they will come back to clean all the mess, sent a email to warranty department, no reply, I wonder i may have to clean car window everyday with a nice garage leave empty this winter

As a first time homebuyer, my experience with Pacesetter is excellent! Me and my wife really appreciate Kelly Smith (Area Manager) cause he's very accommodating, friendly and helpful to us. Even to the site supervisor, he's really nice and very approachable. I can say that their service and the way they treat their customer is commendable. Good job!

We've looked at many houses before we went to the pacesetter Showhome. When we went to the Showhome in beaumont we met Kelly Smith we talked a while told him what we wanted to spend and what we were looking for in a new home. He worked with us on deciding to go withet the Maddy 2 home. The first time we went to see the Showhome we fell in love with it. I especially love that what you see is what you get all the amazing finishing were to our surprise included in the standard package. Kelly was great through the whole process we loved how honest he was in telling what to do and not to do. He Didnt try to up sell us at all and the final price was pretty well exact to what we wanted to spend. He was available when ever we had questions always quick to get back to us. Very informative and knowledgable. It was so exciting seeing all the new stages of the home build. When we did our final walk through the house looked amazing!! The area supervisor Denny did a great job on getting the house ready for us we couldn't be happier. I highly recommend Pacesetter and Kelly Smith to anyone looking to purchase a new home. We are so happy with how our house turned out.

view the Showhome in Beaumont we instantly fell in love it.

Worst builder. They poorly built the home leading to a stair railing coming loose causing injury. They do not respond to emails, and feel that everything is your problem once you take the keys. Poor service and follow up. The Site supervisor was good but seemed his hands were always tied by corporate or they would just set them up to look useless. You have to go through warranty or seasonal but then they send you back to the site supervisor who can only do what warranty and seasonal say. Very poor service. Would not recommend. Updating my review too 0 have no contacted the BBB as Pacesetter continues to ignore emails. All the other reviewers are correct when they say they don't get back to you. They damaged my home doing the rough grade and completely ignored that email complaint. This is the definition of take your money and run.

I purchased our second home with Pacesetter, BIGGEST mistake of my entire life. I would NEVER recommend this company to even my worst enemy. From the initial sale person not disclosing critical significant information such as big building that is coming behind our home.
They initially wanted to change our purchase price although there are legal documents, since they could not do that, now the new issues are that although appliances are included in the purchase price now they are saying they are not. Even though the initial sale person emailed us the addendums, but when we got there as per usual mistake she print out the wrong addendums and I was in labour due to give birth the next day, didnt pay attention signed it. They fixed it first of all ,then now recanted again they are saying that appliances arent included and we have to pay $1800, its unreal, unreal..

It has been going on for 6 months this shenanigan, it is a nightmare. Even my sister who wanted to purchased a home from them for the second time , had the experience from hell and chose to go with Avi to build her second home. STAY AWAY. They really don't care about building relationship with their homeowners. That has been my experience. It never ends, never, is one thing after another and another..ongoing...so inconsistent and unreliable.

We went through 3 sales person, in this new home alone. I don't recommend it.